My purchase was easy, I had a message to collect from store and the collection was easy too. The staff were knowledgeable and welcoming. I was disappointed to hear that the store was closing down so m... See more
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See what reviewers are saying
Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... See more
Company replied
Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... See more
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Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... See more
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Company details
About Millets - Penzance
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
1-2 Market Jew Street, TR18 2HN, Penzance, United Kingdom
- 01736 800173
4.9
Excellent
502 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff
Helpful staff, checked to make sure the shoes were the right size etc
May 15, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Helpful assistant jade
Helpful assistant jade, no pressure in the sale, but very knowledgeable and polite.
May 16, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Thumbs up for the Penzance branch.
Visited the Penzance branch with my adult daughter recently. We were served by Gina who was both very helpful and friendly. Thank you Gina. I think there are some good bargains to be had at Millets too. l bought a pair of waterproof walking shoes.Very good price and quality. Would definitely recommend this branch of Millets.
May 6, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Friendly local outdoor shop.
Used Millets in Penzance a few times, always seems well stocked with the sizes needed in stock. Staff are always friendly and happy to help. Served by Jade today, only bought a couple of t shirts but all good :-)
May 11, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Came into get some new boots today
Came into get some new boots today, couldn't fault staff more than happy to help with getting me various boots in various sizes as we know finding the right boots is a grueling process but stff where attentive and professional. Doug and Jade where the staff members I was with today
May 10, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Visited recently Gina was so…
Visited recently Gina was so helpful,The customer service was outstanding, and the product was exactly what I was looking for thank you will be visiting again ....
May 8, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
William and the team were super…
William and the team were super helpful. Going the extra mile in my hour of need whilst walking the south west coast path. Excellent range of kit as well.
May 8, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
boot shopping
I recently went shopping for some boots and Jade came to help me. Her product knowledge was superb and completely understood my needs. She was very patient and polite. A very pleasant shopping experience.
May 2, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Lovely staff,asked for a size that…
Lovely staff,asked for a size that wasn't available on shop floor,some kind person went upstairs to find one and she did,very happy bunny...full marks to staff!!
April 27, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Made getting my son's wetsuit sorted…
Made getting my son's wetsuit sorted for summer very easy.. I was dreading it myself but the staff made if a stressless as possible..
April 16, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Great service
Jade was so helpful, giving advice on walking boots and walking poles.
April 11, 2024
Unprompted review
Reply from Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful staff
Helpful staff (Leanne and Gina) helped me find the best walking boots. Advised me on correct size and the boots most suitable for me.
March 30, 2024
Unprompted review
Reply from Millets - Penzance
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Peter Storm boots
Helpfull staff tried hard to find boots none left so ordered a pair collected them when arrived. No problems haven't worn them yet.
March 18, 2024
Reply from Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
I bought a rucksack
I bought a rucksack, head torch and dithered for ages about some walking boots. The staff couldn’t have been more kind, helpful and patient
March 17, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Very happy with the service today
Very happy with the service today. Leanne gave us very useful technical advice about the materials of the walking boots. Really impressed. Thank you. Went away with well fitting excellent quality boots.
March 17, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Had a fantastic experience shopping on…
Had a fantastic experience shopping on Saturday for my sons trip to Iceland with the school. Will and Doug made shopping for the kit list easy and couldn't do enough to help. We will be back soon, I'm sure.
March 2, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Leanne in the Penzance store spent so…
Leanne in the Penzance store spent so long helping us choosing trekking boots. Her knowledge and honest opinions were just fantastic. She is a credit to Millets! Many thanks Leanne. G&J 🙂
March 6, 2024
Unprompted review
Reply from Millets - Penzance
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent service
Leanne served us and she was very knowledgeable on the products. She was really friendly and a credit to your store.
February 24, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful staff
Very helpful staff. Excellent customer service. Thank you.
February 21, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great staff
I was served by William and I can't praise him enough. He's everything you could want in a customer service facing role such as this. Patient, courteous, friendly and efficient.
February 10, 2024
Unprompted review
Reply from Millets - Penzance
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
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