worst service, worst customer service, worst broker, worst platform a person can choose. Their customer service are almost never helpful, they will always keep transferring you between each other and... See more
Company replied
Location
Switch locationrondo Daszyńskiego 1, 00-843 Warszawa, Wola, PL
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I created an account last week and i am very satisfied with the onboarding process. Their customer service is very easy to contact compare to other US brokers i had before. I am located in Denmark. Th... See more
Company replied
Great Broker, Sam was very supportive and forth comming. Easy to use platform, can use it on your mobile. Seamles integration with Trading View. They even give free subscryption as credit on your tra... See more
Company replied
While Opening a New Live Account with OANDA, I had a few issues with depositing, sending files, trading on trading view but Danylo Titskyi helped me out with every problem I had very quickly through... See more
Company replied
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
Written by the company
A trusted, regulated broker, OANDA gives you access to global markets for stocks and derivatives, with commission-free trading on forex pairs, cryptocurrencies, indices, and commodities CFDs. Design and build your own investment portfolio, trading with the trend or countertrend, with TradingView's "Most Popular Broker". Established in 1996, OANDA has affiliates in the world’s most active financial markets, including New York, Toronto, London, Warsaw, Singapore, Tokyo, and Sydney. For information email us at: info.eu@oanda.com.
Contact info
rondo Daszyńskiego 1, 00-843, Warszawa, Wola, Poland
3.2
Average
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer support.
Excellent customer support.
I had rookie questions but customer support was on the phone very quickly and resolved my issue instantaneously.
February 21, 2025
Unprompted review
Reply from OANDA - TMS (EU)
Hi Wilfried,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that!
Thanks again,
Team OANDA
A fine broker, but
A fine broker, but has very discret fees. For example when withdrawing money, they take a cut, and don't openly tell you.
February 6, 2025
Unprompted review
Reply from OANDA - TMS (EU)
Hi Hugo,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.
If you’re open to discussing your experience further, our support team can be reached on frontdesk@oanda.com - or cxsupport@oanda.com if you’re a EU resident.
Regards,
Team OANDA.
Great Broker
Great Broker, Sam was very supportive and forth comming. Easy to use platform, can use it on your mobile. Seamles integration with Trading View. They even give free subscryption as credit on your trading account, which was a special offer running for the last two years.
February 1, 2025
Unprompted review
Reply from OANDA - TMS (EU)
Hi Krzysztof,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that.
Thanks again,
Team OANDA
Excellent customer support
Excellent customer support
Every time I had a problem they quickly responded and helped me
January 17, 2025
Unprompted review
Reply from OANDA - TMS (EU)
Hi Vlad,
Thank you for your positive feedback! We're pleased to hear that you are happy with your trading experience.
Team OANDA
Warning: Scam Broker - Do Not Deposit Money
Warning: Scam Broker - Do Not Deposit Money
I had a terrible experience with this broker. I deposited money into my account, but I was never able to execute any trades. After making the deposit, the support disappeared completely. Initially, they were very responsive, even calling me after I created the account, but once the money was deposited, I received no replies to my emails and no further support.
I couldn’t trade, and worst of all, I couldn’t withdraw my funds. They took my money and disappeared. This is a scam operation, and I strongly advise everyone to stay away. Be cautious before depositing any money with this broker, as they will only take your funds and leave you with no way to retrieve them.
Do yourself a favor and avoid this broker at all costs.
January 3, 2025
Unprompted review
Reply from OANDA - TMS (EU)
Hi Robertas,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.
If you’re open to discussing your experience further, our support team can be reached on cxsupport@oanda.com.
Regards,
Team Oanda
a good broker but ...
Sometimes I experience connection problems. Which is annoying during day trading. The biggest disadvantage is the trading hours for the crypto market. They are not online 24/7.
Especially annoying during weekends and holidays.
But overall I am satisfied with them.
And they are definitely not scammers.
December 31, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi DG,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.
If you’re open to discussing your experience further, our support team can be reached on cxsupport@oanda.com.
Regards,
Team Oanda
They are thieves!!!
Please stay away from so called forex trading, they will steal your money. This company will steal your money by taking overnight charge each day, including over the weekends as they wish, especially if you are trading metals.
Please think carefully, before you lose your money.
December 20, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Joni,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.
If you’re open to discussing your experience further, our support team can be reached on cxsupport@oanda.com.
Regards,
Team Oanda
Best company in the world to take…
Best company in the world to take deposits..
Payouts not so musch.
Paid a fee of 60 euro to get 330 euro out.
December 14, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Kim,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.
If you’re open to discussing your experience further, our support team can be reached on cxsupport@oanda.com.
Regards,
Team Oanda
Reply from OANDA - TMS (EU)
Hi Khaled,
We’re so sorry to hear your experience with OANDA was less than 5-stars and did not meet your expectations. Please help us improve by providing us with more information.
If you’re open to discussing your experience further, our support team can be reached on cxsupport@oanda.com.
Regards,
Team Oanda
Professional Oanda Brokers TMS
very professional and very kind also! even if new to trading they help you find your way.
payments are fluid and short in time, the same day for funding your account after being registered and proof passes etc. and to three days for withdrawing funds.
they are reliable and available.
MvM
July 10, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Shiba
We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. Just reach out on cxsupport@oanda.com
Thanks,
Team OANDA
great customer service
While Opening a New Live Account with OANDA, I had a few issues with depositing, sending files, trading on trading view but Danylo Titskyi helped me out with every problem I had very quickly through email,
Very pleasant person to talk to and very helpful.
September 27, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Alan,
We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. You can learn more from our FAQ page here: https://help.oanda.com/eu/en/faqs/contact-customer-support.htm.
Thanks,
Team OANDA
Great Customer Support
Excellent and effective customer support !
Very quick and efficient, it is greatly appreciated to have support via phone and email.
Moreover, their trading platform works well and the link with Trading View is very easy to do.
I can only recommend them !
September 11, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Johann
We really appreciate you taking the time to leave us a review. We hope you continue to enjoy using our trading platform. If you ever need assistance, our support team is here to help. You can learn more from our FAQ page here: https://help.oanda.com/eu/en/faqs/contact-customer-support.htm.
Thanks,
Team OANDA
Very good customer service
Very good customer service
fast reply, detailed explanation, good.
August 21, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi LUO
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
Reply from OANDA - TMS (EU)
Hi Patrik,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
Ukrainian customer support is great!
June 24, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Valentyna,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
Great broker and service
Oanda provides excellent service and supports you from start to finish. They will call you to confirm that everything is in order. Truly a top broker! thanks to Vincent.
June 17, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Tarik,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
Excellent Customer Support
Despite entering all the correct settings, I was unable to log in to my new trading account. Much to my satisfaction, Oanda customer support spent the time to patiently identify and correct the issue. In addition, the MT4 charts which were slow and often froze using my previous Forex broker now function smoothly without interruption with Oanda. I highly recommend them.
June 12, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Pacer,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
Reply from OANDA - TMS (EU)
Hi JBM,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
The costumer service has a really good…
The costumer service has a really good response time and they solved all my problems and they are kind. They made also a call in fisrt working day when I had trouble with activating account. Since I just open the account I can not say more.
May 22, 2024
Unprompted review
Reply from OANDA - TMS (EU)
Hi Blazka,
We’re happy that you are pleased with your trading experience with OANDA. We strive to deliver the best client experience, and it's great to know we've done that :-)
Thanks again,
Team OANDA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.