Ocean Estate Agents Reviews 

5,582
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, professional, and friendly approach, making the overall experience much easier. Many people found the service excellent, noting that the process was made smooth, easy, and straightforward from start to finish. Reviewers frequently highlighted the clear, timely communication, appreciating being kept well-informed and receiving prompt responses to their questions. However, some customers also noted dissatisfaction with communication, citing instances of rude or unhelpful email responses and abrupt receptionists.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their supportive, professional,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, friendly... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers finding the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff in both the sales and legal department at Ocean Estate Agents in (Downend, Bristol)have been really supportive. Communication has been very good and timely, ensuring I was kept well informed a... See more

Rated 5 out of 5 stars

Ocean Estate Agents came highly recommended by a neighbour and have a great reputation as the go-to estate agents in Bedminster. They absolutely lived up to it. Selling a house can be stressfu... See more

Rated 5 out of 5 stars

Claire was incredibly well informed and able to help us further in understanding the properties we have viewed so far. Philly we will eventually choose one of the Ocean properties as felt we had an e... See more

Rated 5 out of 5 stars

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 83% of negative reviews

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4.8

All reviews

(5,582)

700 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very knowledgeable and professional

Very knowledgeable, professional, great sensible advice, communicate well in their office so all staff knew what was happening with the sale at each stage, will definitely use Ocean again on my next property sale

August 7, 2026
Rated 5 out of 5 stars

Thank you Downend, Bristol

Staff in both the sales and legal department at Ocean Estate Agents in (Downend, Bristol)have been really supportive. Communication has been very good and timely, ensuring I was kept well informed at each stage of the process. I am very pleased with the service I received.

August 6, 2026
Rated 5 out of 5 stars

Ocean Estate Agents came highly…

Ocean Estate Agents came highly recommended by a neighbour and have a great reputation as the go-to estate agents in Bedminster. They absolutely lived up to it.

Selling a house can be stressful, but the team made the whole experience so much easier. They kept me informed every step of the way, were always approachable, responsive and genuinely had my best interests at heart. I always felt I was in safe hands.

A huge thank you to Claire, Tom and Jenny for everything they did to help me through the sale. Their support, professionalism and friendly approach made all the difference.

I wouldn’t hesitate to recommend Ocean Estate Agents to anyone and would definitely use them again in the future. Thanks again to such a fantastic team!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Paige Brogan was fantastic throughout…

Paige Brogan was fantastic throughout the whole process. She was friendly, professional, and always quick to respond to my questions. She made everything simple and stress-free, and I really appreciated all of her help. Thank you, Paige—I would definitely recommend Ocean Lettings!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Hollie and the team at Ocean Property…

Hollie and the team at Ocean Property Lawyers provided another top class professional service in our latest sale transaction. Thanks to their efficiency and dedication to our case, everything went smoothly and within expected timescales, sparing us any additional stress and worry about the process.

July 31, 2026
Rated 5 out of 5 stars

A Super Service

I have been continually impressed with Louise and the team at Ocean Property Lawyers, so much so that I intend to use them again on another sale/purchase next year. Communications were frequent and the portal is a great tool to keep up to date with the sale process without having to constantly pester for updates. A truly professional team who worked hard to get this sale over the line whilst managing all expectations. A big thank you to you all.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Efficient Team.

The team at Ocean Estate Agents were amazing. They supported me throughout the house buying process showing great patience and understanding, communicating with me at every step of my sale and purchase. I would recommend them without hesitation.

July 30, 2026
Rated 5 out of 5 stars

Recommendation

I would recommend ocean 100% , their Services were top notch and Mr Mark was so incredible 🫶👌 his Services made me come back to ocean after the first offer didn't pull through. He's always ready to listen to your complaint.

August 1, 2026
Rated 5 out of 5 stars

Professional and friendly

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Dealing with them made our house purchase an enjoyable experience. Thanks so much.

July 28, 2026
Rated 5 out of 5 stars

I recently reExcellent Service from Pamela Erkoqi and Ocean Estate Agentsnted my apartment at 4…

I recently rented my apartment at 4 Tower, Georges Square, Bristol, through Ocean Estate Agents, and I had an excellent experience throughout the process.
A special thank you to Pamela Erkoqi, who was incredibly helpful, professional, and responsive from start to finish. Moving into a new property can sometimes be stressful, but Pamela made the entire tenancy process smooth and straightforward. She took the time to understand my situation, addressed all my questions promptly, and helped resolve every issue that arose along the way.
What stood out most was her proactive approach and clear communication. Every step was well explained and well documented, which gave me confidence throughout the process. Whenever there were concerns or tenancy-related matters to discuss, Pamela handled them efficiently and always ensured a positive outcome.
It is rare to find someone who combines professionalism with genuine care for tenants, and Pamela certainly does. Her support made what could have been a complicated process much easier and more enjoyable.
I would highly recommend Ocean Estate Agents, and especially Pamela Erkoqi, to anyone looking for a reliable and customer-focused letting service in Bristol.
Thank you, Pamela, for all your help and support!
Anurag Singh

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

This was a relatively trouble free process and when I had trouble accessing the software it was nice to be able to go into the office and talk to the solicitor face to face and sign the documents.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very stressful with a few problems along the way but all the staff I dealt with at Ocean were really helpful through the journey - very pleased with service provided

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

House Sale

The team at Ocean (Downend) were very professional and efficient. Lisa was quick to respond to our questions and ensured that our house sale went through smoothly and quickly. Thank you very much for your support. Would highly recommend.

July 28, 2026
Unprompted review

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