We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more
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Review summary
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Reviews shaping this summary
Paul Delaney and his team at Ocean Portishead deserve an award. I felt in safe hands from day one with Paul and and his team and was seriously impressed with everyone I spoke to. The technology and... See more
I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more
Lisa Lewis and Elizabeth Georgiou are worth their weight in gold! Ocean got us a fantastic over asking price for our property and kept a pair of very stressed (and I’m sure at times, rather... See more
Company details
- Real Estate Agents
- Apartment Rental Agency
- Condominium Rental Agency
- Conveyancer
- Mortgage Broker
- Property Management Company
Written by the company
Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.
Contact info
187-189 Whiteladies Road, BS8 2RY, Bristol, United Kingdom
- 0117 9466007
- customercare@oceanhome.co.uk
- www.oceanhome.co.uk
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
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Great communication from all the…
Great communication from all the members of the team which kept me updated and reassured. Many thanks to Billy and Lulu
July 24, 2026
10 out of 10
10 out of 10
Fast,i mean realy fast considering all thats involved.Its the third house purchase/sale we've done over the years and this by far was the easiest.
July 28, 2026
Unprompted review
Claire was extremely professional and…
Claire was extremely professional and particularly knowledgeable about the area .Friendly and helpful.
July 24, 2026
Unprompted review
Excellent Customer Service
Both the Sales team and the Solicitors did a very good job. Stefano found a buyer for our house and it sold within a week. Everyone was very helpful whenever we popped in. The Conveyancing team also worked very hard to get everything to go through. Olivia in particular always made time to speak to us and keep us up to date with how things were going.
July 1, 2026
Very good experience
Kept informed throughout the process, everyone was very friendly and couldn't be more helpful. Would highly recommend.
July 23, 2026
Excellent service and good care
Excellent service and prompt response to our questions. They maintained the chain below us even after the chain above us collapsed after 8 months of us putting the offer in.
June 25, 2026
Would highly recommend Ocean Estate Agents
I can't recommend Ocean highly enough. The whole team, from putting our house on the market through to completion, were outstanding and demonstrated the highest level of professionalism throughout.
Sam, Emma and Sadie-Mae in the Shirehampton office kept us informed every step of the way, making what could have been a stressful process feel straightforward and well managed. Stephanie and Ella on the legal side were quick, efficient and proactive, ensuring the entire process was seamless from start to finish. Thank you to everyone involved for making our house sale such a positive experience. I wouldn't hesitate to recommend Ocean to anyone looking to buy or sell a property.
July 24, 2026
Unprompted review
Would recommend Linda Cox and team to everyone!
Linda Cox and team were incredible as solicitors on our house sale and purchase (even though we didn't used Ocean as agents for either). We always trusted Linda to be completely on it, she was so communicative we never had to ask for an update as she always provided. Thanks for making it a smooth process to completion!
July 24, 2026
Ocean made selling our home genuine
Ocean made selling our home genuinely easy and stress‑free.
We put the house on the market on Saturday and received offers in less than a week. The agents were professional, polite, and always provided a full 24‑hour notice before any viewing, which made the whole process feel organised and respectful.
Once we accepted an offer, everything moved smoothly. Within a couple of months it was all sorted. As expected with a 1970s property, there were a few bits of paperwork and outdated permit plans to deal with, but nothing ever felt overwhelming.
Communication with the lawyer was excellent, quick, consistent, and very attentive. We were kept updated on every small change and every question we had was answered clearly, which gave us real peace of mind throughout the process.
Overall, highly recommend Ocean Estates if you want to sell your home quickly, easily, and with minimal stress.
July 20, 2026
Always a pleasure to deal with Will on…
Always a pleasure to deal with Will on the lettings side of Ocean. Over the years his knowledge of the rental market and the legalities for landlords is second to none.
I’d highly recommend Ocean for letting not only if you’re a landlord but also as a tenant.
July 24, 2026
Unprompted review
Great service
Really impressed with the service I've received so far with Ocean. Claire has been great she is really friendly and professional and quick to respond to my emails.
July 24, 2026
Unprompted review
My first time sorting out renting and…
My first time sorting out renting and so was thrown in the deep end but with the help of Charlotte the process was made seamless and stress free!! Highly recommend !!
July 24, 2026
Unprompted review
Great service really professional
Great service really professional, kept us updated throughout the process. Highly recommend the team at Ocean
July 22, 2026
I had a pleasant experience with Ocean
I had a pleasant experience with Ocean. They were very responsive and helpful throughout the process. They also helped a lot with the communication with the solicitors both mine and the seller's. Both Jenny Green and Jenny Hill were great.
July 21, 2026
Unsatisfactory experience. Would never use again
Limited / no feedback following viewings.
House was damaged during a viewing.
After house was sold unable to contact move manager on phone. Email responses were rude and unhelpful. We were told sale should take up to 14 weeks whole process took 5 months with no explanations as to why it was taking so long. When contacted to explain changes in personal circumstances no concern or response from agents.
July 17, 2026
Reply from Ocean Estate Agents
Thank you for taking the time to share your feedback regarding the sale of your property.
In relation to viewing feedback, we are sorry to learn of your frustration that the level of feedback provided was not what you expected. We have also reviewed your concerns regarding damage during a viewing. Having spoken with the colleagues who conducted the viewings, no damage was reported to us at the time. The only issue recalled was that some cushions and a doorstop had been moved. Had any damage been brought to our attention, we would have investigated and sought an appropriate resolution.
We are particularly sorry to learn of your dissatisfaction with the communication you received during the sales progression stage. Following concerns raised, your file was reassigned as you no longer wished to deal with your original Move Manager. Our review shows that regular and accurate updates were provided. We accept and are sorry you feel your personal circumstances were not acknowledged as sympathetically as they could have been. We recognise that the way information is communicated is just as important as the information itself, and we regret that you felt unsupported.
Regarding the 14-week timeframe, at this time, this reflects the average timescale for a straightforward transaction with no chain involvement. Transactions involving a chain can take significantly longer, and we appreciate your comments that your expectations did not align with the eventual timescale achieved. We understand your frustration regarding the length of time the transaction took to complete. Delays arose from factors outside our control, including the release of funds by the buyer's Lifetime ISA provider. Unfortunately, neither we nor the solicitors involved were able to obtain a guaranteed completion date during this period, despite actively seeking updates.
While we are pleased that the sale ultimately completed successfully, we recognise that the process was more stressful than it should have been and that our communication did not always meet the standards you expected. Your feedback has been shared with the relevant teams and will be used to help improve our service going forward.
Thank you again for bringing these matters to our attention.
Ocean.
Excellent
Paul, Demi, Matt and the rest of the team at Portishead were excellent during the whole process of buying a property. Thank you very much for all your help!
July 17, 2026
Continually needing to phone for…
Continually needing to phone for progress, receptionist very abrupt & spoke as though I was being a nusience for asking questions. I wouldn't use them again.
September 25, 2025
Reply from Ocean Estate Agents
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt you had to chase for updates throughout the transaction.
We were particularly concerned to read your comments regarding the way you were spoken to when contacting our office. Providing a friendly and professional service is something we take great pride in, and this is regularly reflected in the positive reviews we receive from our customers. We therefore regret that your perception was different and that you felt our approach fell short on this occasion.
Having reviewed your file, however, we were surprised by your comments regarding the level of support provided. Our records show that your agent remained heavily involved throughout the transaction, making numerous calls, providing regular assistance, and carrying out multiple home visits to help resolve issues as they arose. Members of the team worked closely with you over an extended period to help progress the matter and support the transaction through to a successful completion.
We appreciate that buying and selling property can be a stressful process and that delays or complications can sometimes create the impression that insufficient progress is being made. In many cases, parts of the legal and conveyancing process are outside of an estate agent's direct control, although we will always do our best to assist and keep matters moving wherever possible.
Whilst we are sorry that your overall perception of our service was disappointing, we would like to thank you for your business and are pleased that we were ultimately able to help bring the transaction to a successful conclusion.
Regards, Ocean
How easy!
Mark and his team in Shirehampton made selling so easy! I didn’t have much luck with another agent, switched and then sold within 2 weeks! They were much more professional than the previous agent and communication was great!
July 6, 2026
Unprompted review
We would like to thank everyone at the…
We would like to thank everyone at the agency for their professionalism and support throughout the purchase of our new home.
A very special thank you goes to Tanya, who was absolutely fantastic from start to finish. She kept us updated at every stage, always responded promptly to our questions, and helped coordinate communication between all parties. Her dedication, kindness and proactive approach made what can often be a stressful process much smoother.
We truly felt supported throughout the entire journey and are very grateful for all the help we received. We would highly recommend your agency to anyone looking to buy or sell a property.
Thank you again for helping us purchase our first home!
July 15, 2026
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