Range of products for induction hobs (and other) from entry level (bottom clad, cheaper) to pro (fully clad, more expensive). Do your research beforehand as the staff don't necessarily know / have ex... See more
Company replied
Location
Switch locationUnit 4B, Teesside Shopping Park, TS17 7BW Stockton-On-Tees, GB
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See what reviewers are saying
Staff at Teesside Park Pro Cook were so helpful as I wasn’t sure which pan I wanted. Chose a wedge wood blue cast iron frying pan as I needed it to be oven safe. The pan is heavy but perfect annd wash... See more
unfortunately the shop was closing down at Teesside park so didn’t have much stock left. The staff were very pleasant & helpful. Over the years I have bought lots of items from pans to a gadget to o... See more
I had an excellent experience in ProCook. I was served by the Manager of the store (I think she was called Sarah) who was incredibly knowledgeable and helpful and we had a good chat! She balance my ne... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 4B, Teesside Shopping Park, TS17 7BW, Stockton-On-Tees, United Kingdom
4.8
Excellent
796 reviews
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Excellent Customer Service
Excellent Customer Service - Staff were very helpful, very professional, nothing too much trouble. Very approachable. Would highly recommend this branch.
January 16, 2026
Great new pan set
Dionne in the Teesside store was so professional, knowledgeable & helpful. I was really pleased with my new pan set.
January 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I wanted a new milk pan and had looked…
I wanted a new milk pan and had looked online and seen one I liked however the staff in the shop couldn’t find it but checked and explained it was a new pan and expected in the following week.
Once I explained that I live 45 mins away she ordered it online and had it delivered directly to my house.
The staff are so friendly knowledgeable but best of all not pushy to buy
The pan is great exactly what I wanted
January 9, 2026
Reply from ProCook - Teesside
We're happy to hear that you had such a positive experience with our team! We appreciate that they were able to order the milk pan for you and have it delivered to your home. Thank you for your kind words about our staff and your purchase!
A friendly store
The staff member I approached was knowledgeable and able to assist me with my choice. The store was clean and inviting. Not every item had a price displayed and I had to inquire but was assisted speedily
January 15, 2026
Reply from ProCook - Teesside
We're happy to hear that our staff member was knowledgeable and helpful with your selection. We appreciate your feedback regarding the pricing and are glad you were assisted quickly. We're also glad you found the store clean and inviting!
Nice shop could be more of a range of…
Nice shop could be more of a range of utensils and kitchen gadgets. Staff quite pleasant could of done with a smile of the lady who served us
January 14, 2026
Reply from ProCook - Teesside
We're glad you enjoyed your visit! We appreciate your feedback regarding our range of utensils and kitchen gadgets. We will also address the staff's friendliness to ensure a better experience.
Staff was very polite and knowledgeable…
Staff was very polite and knowledgeable and also very happy to help
January 14, 2026
Reply from ProCook - Teesside
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was polite, knowledgeable, and helpful.
Staff at the shop are very helpful and…
Staff at the shop are very helpful and nothing is too much trouble- thank you
January 11, 2026
Reply from ProCook - Teesside
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff were helpful to you.
Reply from ProCook - Teesside
We appreciate your positive feedback regarding our lovely, helpful staff and great prices; we are so happy you enjoyed them!
Reply from ProCook - Teesside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was knowledgeable.
Helpful friendly staff
January 5, 2026
Reply from ProCook - Teesside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful polite staff
January 5, 2026
Reply from ProCook - Teesside
We appreciate you letting us know our staff was helpful and polite; it means a lot to our team.
Excellent service...good quality…
Excellent service...good quality product knowledge, and a very helpful member of staff. Thank you
January 5, 2026
Reply from ProCook - Teesside
We're glad you enjoyed your experience. It's wonderful to hear that our team member's product knowledge and helpfulness stood out. Thank you for your positive feedback!
Purchased an oven tray with a ten year…
Purchased an oven tray with a ten year guarantee. Used once and already has two scratches on it. Not good quality. Will be returning it to the store for a full refund.
December 17, 2025
Reply from ProCook - Teesside
We're sorry the oven tray scratched after only one use; that is not the quality we expect. Thank you for bringing this to our attention.
Reply from ProCook - Teesside
We appreciate you taking the time to leave us this great review. We are so happy you found what you wanted and that our staff were lovely.
Great service at Teesside store
Really helpful staff. Couldn't do enough to ensure we got what we wanted. Great advice. Thank you Dionne and Michael.
December 16, 2025
Unprompted review
Reply from ProCook - Teesside
We're happy to hear that our team was so helpful and provided great advice. We appreciate you taking the time to share your positive experience!
Staff members super friendly and helpful
December 15, 2025
Reply from ProCook - Teesside
We appreciate your positive feedback; we are so happy to hear that our staff members were friendly and helpful to you.
Very helpful staff helped me find my…
Very helpful staff helped me find my item straight away.
December 13, 2025
Reply from ProCook - Teesside
We appreciate your positive feedback! We are so happy to hear our staff was helpful and you found your item quickly.
Unfortunately wouldn’t accept my facial…
Unfortunately wouldn’t accept my facial recognition on line so had to go to shop to buy knives for a Xmas pressent
December 14, 2025
Reply from ProCook - Teesside
We appreciate your feedback and are sorry the facial recognition didn't work for your online purchase. We'll investigate so the experience is smoother next time.
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