Richer Sounds - Brighton Reviews 

2,502
TrustScore 5 out of 5

4.9

54 London Road, BN1 4JE Bridhton, GB


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Rated 5 out of 5 stars

The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... See more

Company replied

Rated 5 out of 5 stars

Overall, a very good experience. Charlie talked me through the best options in replacing my aging Sony Bravia TV. The picture on my new Bravia 7 II is simply stunning. Many thanks, Charlie 👍🏻

Company replied

Rated 5 out of 5 stars

Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... See more

Company replied

Rated 5 out of 5 stars

The Staff at Brighton were very helpful and professional. Special mention goes to Nik making sure I was satisfied with my purchases. I now have a fantastic TV and Sonos sound system.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,502)

24,620 reviews in the last 12 months

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Rated 5 out of 5 stars

I only ever use Richer Sounds for TV's

I always use Richer Sounds not only for the professional and friendly staff but for the 6 year warranty.
My wife picked up the TV and it was brought to her car.
They are also very competitive with their prices.

April 7, 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Based on past experience I would not go to anyone else for TV’s as the quality of service and warranty cover is unbeatable. Process spot on and staff are great to deal with.

April 6, 2026
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Reply from Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service as usual

Great service as usual. An initial problem was solved quickly and I was kept informed at all times on the progress of my order. When I picked up my new CD player it was ready immediately and I was served by a very personable assistant. Thank you from a very satisfied customer.

April 4, 2026
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Reply from Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Very polite and helpful staff

Very polite and helpful staff. Good product knowledge. Would definitely purchase from them again in the future. Great retailer gurantee.

April 4, 2026
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Reply from Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The only TV shop in Brighton

Advice, knowledge and approachable, best TV Audio shop by miles

April 3, 2026
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Reply from Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I got some lovely speakers for my…

I got some lovely speakers for my wife’s turntables. The staff were really helpful, not pushy at all, and they helped us make a great decision. Very happy with speakers, amazing sound, they look awesome, and they look they have been built to last, totally worth the money!

April 2, 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very friendly helpful staff answered my…

Very friendly helpful staff answered my telephone call, reserving my item for collection, on arrival at the store, the manager assisted me with the purchase. A top quality store and service, thank you very much.

April 1, 2026
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Reply from Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful and knowledgeable staff.

March 23, 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Brilliant service by Richer Sounds as…

Brilliant service by Richer Sounds as ever - this time Rosie at Brighton. Also price matched a silly price advertised elsewhere and beat it by £10. I wouldn’t go anywhere else for AV equipment!

March 30, 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very polite staff in your Brighton…

Very polite staff in your Brighton shop, friendly, knowledgeable, unfortunately, the delivery company weren't very good at all!

March 21, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic advice

I intended to buy a blue tooth receiver. However, I wad asked for details of my intended use of the product. Based on my answers I was advised to buy a Wi-Fi streamer. The recommended product is excellent and fits my needs perfectly. The richer sounds team were amazing. Thank you so much.

March 28, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent

Very happy with CS, we always go straight to Richer sounds whenever we need to purchase any entertainment equipment, price point and choice always excellent and after sales service is as good

March 28, 2026
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Reply from Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The best…bar none!

As usual, RS B’ton represents the best AV retail customer experience around. Their professionalism, expert knowledge and advice, and tremendous patience are the best… bar none! Thank you.

March 27, 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Box arrived a day before it was

Box arrived a day before it was due to arrive .. Unpacked and set the box to play. In less than 1 hour it was up and running. Picture quality better than Freeview on my 5year old set. Lots of Apps and Live TV to watch. Well worth the money. Buy.

March 27, 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Charlie in Brighton gave us lots of useful advice and suggestions, even as we changed our parameters. We were on a tight budget and he helped get the most for our money by checking with other stores and finding us a great deal. Next day delivery also really helped us out.

March 24, 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The transaction was easy

The transaction was easy - including the price match. I would commend Jay (at Brighton) for his promptness and efficiency sorting my purchase.

March 24, 2026
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Reply from Richer Sounds - Brighton

Thank you for your wonderful feedback

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