Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... See more
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See what reviewers are saying
All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... See more
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Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more
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I knew what I wanted, so I expected an easy conversation. My phone call was quickly rewarded with a human voice in my local store who listened to my needs, checked stock and made sure that I had the... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
31 High Street, GL50 1DX, Cheltenham, United Kingdom
- 0333 900 0057
4.9
Excellent
2K reviews
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Great service
I ordered a 24inch Sharpe TV on line, but it didn't work very well. After talking to Richard in the Cheltenham Branch, i returned the Sharpe TV and ordered an LG 24inch TV, this was not in stock. Within the week i had received the TV - great service - many thanks
January 8, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your wonderful feedback
The staff I spoke with at both Kingston…
The staff I spoke with at both Kingston upon Thames 'Carl' and Cheltenham store 'Jason' were very helpful. I found what I wanted and as with previous buys from Richersounds got a great deal.
January 17, 2026
My Fault
Very good I wanted a new CD player but ordered the Amp by mistake (similar codes) took it back to the store in Cheltenham. They sorted it all out, got the rebate from Paypal and a few days later the new CD player arrived and it works perfectly
January 9, 2026
Good purchase and service
Another hassle-free purchase from Richer Sounds! My questions were answered by Luke, and I was guided through the purchase and delivery options so I knew exactly what to expect. The 0% finance procedure was carried out whilst I was in the shop, and everything was signed and sealed before I left. Delivery was as scheduled and I had the TV up and running with all my peripherals within a couple of days. Really happy with the TV, and the service from start to finish!
January 12, 2026
Excellent technical advice but when it…
Excellent technical advice but when it came to discussing wall mounting I was told that the wall bracket for my current 85" tv would be sufficient.
Once delivered it became clear that the Hisense 100" tv has a completely different mounting configuration and I had to have 2 XL Brackets installed because of the spacing of the fixings in the rear of the TV. This wasn't explained fully and cost me an extra £300 to employ a tv instalation expert. I contacted several companies to wall mount the tv and 4 flatly refused as they did not supply brackets big enough. Very frustrating. However Jason the store Manager in Cheltenham couldn't of been more helpful with his expertise advice and the problem was dealt with professionally and expertly. Thanks to Jason.
January 10, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your feedback although I was of course sorry that you had difficulty mounting your new television. Having spoken to the branch they hadn't realised the potential complications of the TVs configuration as regards your old bracket, and admittedly should have been more cautious with the advice. I will will ensure our custom installation team carry out some refresher training with the team around the topic.
In the meantime I understand the store manager has since called you to apologise in person, if I can be of any help to you personally of course please do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First class service
First class service. Every time. Easy to contact and the best advice.
January 10, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
I was home your drive took a photo of…
I was home your drive took a photo of my door but never rang the door bell I had to cancel a lunch invitation to be in to receive the parcel and the driver could not not be bothered to ring the door bell what good is taking a pictures that proves nothing I would like them to deliver between 9 - 12 Monday 19 January
January 17, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your review, although my apologies for the issues you had with our courier. I understand your delivery was successfully rescheduled for the following day and our customer service team have since been touch to resolve matters to your satisfaction. We are really very sorry for the obviously hassle of course and will review this directly with DPD as well as the driver.
Hopefully you can see from the overwhelming number of positive reviews on Trustpilot that these problems are rare, and I'm only sorry this happened to you.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Fantastic service and price matching as…
Fantastic service and price matching as promised. Very helpful staff and great delivery. Very prompt.
January 10, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
They had what I wanted and delivered…
They had what I wanted and delivered next day.
When I changed my mind about the set top box I had ordered they credited without any fuss.
I used them 8-9 years ago for my previous TV there still the same efficient company.
January 7, 2026
Reply from Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Great Service
Prompt service and happy to answer any questions I had.
Great prices
Very happy
January 8, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your wonderful feedback
They were very helpful
They were very helpful. Jason ordered in a Roberts radio clock alarm which they don't normally stock which arrived in good time. On collection other members of staff were helpful with other enquiries.
January 3, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review!
Always a great service from my local…
Always a great service from my local branch in Cheltenham !
January 6, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your wonderful feedback
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and knowledgeable service.
Very helpful and knowledgeable service.
The order was not entered onto the system correctly so we could not collect the item on the agreed day. It was delivered the day after though.
January 6, 2026
Upgrading a Frame TV
We went to the shop in Cheltenham to discuss the project for moving a %%~tv and installing a new 65" tv in its place. The assistant (Patrick) was very knowledgeable and very helpful. WE bought on the first and only visit
January 2, 2026
Sound advice
Sound advice, competitive pricing, swift and safe delivery courtesy of Paul and Ian.
January 2, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your wonderful feedback
Reply from Richer Sounds - Cheltenham
Thanks for your kind review, we look forward to your next visit.
Jason and Richard always make me feel…
Jason and Richard always make me feel so welcome and always give the best possible advice they are not salespeople they have technical advice which is so helpful and important I would never go anywhere else . I will always go back to Cheltenham branch could not be happier with the service I get thank you:)
January 1, 2026
Reply from Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
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