Richer Sounds - Chester Reviews 

2,659
•
TrustScore 5 out of 5

4.9

15 Hoole Road, CH2 3NH Chester, GB

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Rated 5 out of 5 stars

We have bought 5 LG tvs from Richer Sounds over the last 10 years and have always received excellent service. We have one 43 inch that was repaired being nearly 6 years old, they dismantled the tv in... See more

Company replied

Rated 5 out of 5 stars

Staff were very informative and attentive. They kept us updated on delivery of goods. Would recommend Richer Sounds and will certainly buy from them again. Richer Sounds prices are excellent.

Company replied

Rated 5 out of 5 stars

Always go to Richer sounds for audio and visual equipment and they were great this time as always! Great advice, very knowledgeable and friendly style with demos. They recommend to budget with their r... See more

Company replied

Rated 5 out of 5 stars

Good to have Joe and Adam set up the opportunity to compare new speakers with old. While not the best environment a listening room at least lets you sort likely options so that a home trial is not a w... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,659)

23,642 reviews in the last 12 months

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Rated 4 out of 5 stars

Good advice

Good advice, pleasant staff, fair price.

September 1, 2026
Richer Sounds - Chester logo

Reply from Richer Sounds - Chester

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Had a fantastic experience

Had a fantastic experience at Richer Sounds Chester Store. I had a demo of a pair of Argon Fenris speakers. Ewan the sales assistant was very knowledgeable and made my choice straightforward, Highly recommend this store. I’ve been a customer for over 15 years and would not look elsewhere for my hifi needs.

September 4, 2026
Richer Sounds - Chester logo

Reply from Richer Sounds - Chester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

great staff

September 3, 2026
Richer Sounds - Chester logo

Reply from Richer Sounds - Chester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great company

Love this company. We get all our audio/tv from them. Staff are very knowledgable and everything is great value for money.

July 24, 2026
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Reply from Richer Sounds - Chester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great company

Excellant advice from staff Excellant prompt delivery . TV is all i need great price. Really to be trusted to provide what you need highly recommend 👌

September 2, 2026
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Reply from Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

You won’t go wrong if you choose Richer Sounds

Wanting to update my TV, I did loads of reading/research on the web (including Richer Sounds) and also looking at what larger stores had on offer. Having purchased from Richer Sounds previously, I decided that was where I would go, first to see the TV and also to ask the many questions I had. Staff were so helpful, knowledgeable and not ‘pushy’ which is always a big plus for me. I have no hesitation in recommending the Richer Sounds experience

September 1, 2026
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Reply from Richer Sounds - Chester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service and friendly staff

Great service and friendly staff. Product is exactly how described and I am very happy with my new Epson projector. Thanks

September 1, 2026
Richer Sounds - Chester logo

Reply from Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I always feel I get good advice from…

I always feel I get good advice from Richer Sounds.
In the ever-changing world of tech, especially televisions, this is invaluable. The staff always know their subject and listen to the specific needs of the customer.

September 1, 2026
Richer Sounds - Chester logo

Reply from Richer Sounds - Chester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Really helpful and knowledgeable staff…

Really helpful and knowledgeable staff as always. And some great deals with great warranty offers. No where else comes close. Thank you 😊

August 31, 2026
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Reply from Richer Sounds - Chester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent service

Prior to ordering the item, I had a most engaging discussion with Ewan (mention in despatches) whose advice was most helpful.

August 31, 2026
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Reply from Richer Sounds - Chester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Good honest advice

Good honest advice prior to ordering. Easy collection from store. This also allowed me the opportunity to ask a few questions of the knowledgeable staff.

August 28, 2026
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Reply from Richer Sounds - Chester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great product and price

Great product and price. Delivered to store exactly as described. Collected at my convenience from an efficient, polite and knowledgeable gentleman!

August 27, 2026
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Reply from Richer Sounds - Chester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Turntable purchase

Good service and advice ( Adam)

August 25, 2026
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Reply from Richer Sounds - Chester

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

VERY PROFESSIONAL

I KNEW WHAT I WANTED AND I WENT THROUGH IT WITH THE STORE ASSISTANT AND HE WAS GREAT EXPLAINING EACH ITEMS FEATURES BUT ALSO WHAT WAS COMPATIBLE WITH MY SYSTEM AND HE AGREED WITH MY FIRST CHOICE.

August 21, 2026
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Reply from Richer Sounds - Chester

Thank you for your 5 star review!

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