Richer Sounds - Chiswick Reviews 1,118

Easy process to purchase online and collect from store. Products were ready for collection the next day as promised, and the store manager was more than happy to reimburse me for a current promotion after the purchase was made. The guys were helpful in getting everything into the car as it needed more than one pair of hands!

Very helpful chap on the phone. Amazingly fast delivery and v pleased with the purchase. Well done !

Customer service fabulous - enthusiastic our products , desire to give top service. The product is great - we had an issue though and Richer sorted it

Well done . You guys are the benchmark for top service

Friendly and very knowledgeable staff … clarified all questions regarding purchase.. Made selection of products easy

I’ve always been a fan of Richer Sounds, having bought a lot of stuff there over the years. However, in 2026 to be hitting customers with a 20% “handling charge” if they want to return something a few days after purchase that they have just opened to try out, isn’t competitive. Amazon, Peter Tyson, AV.com etc all allow a 30 day return without penalty for opened items. Richer sounds might want to catch up with the competition on this front?

Absolutely amazing personalised service from Jim! So knowledgeable and really gave us the time and shared his expertise. We had been in a few times and he remembered us - saying that at least we are making informed decisions so we wouldn’t look back. We certainly won’t be, as now proud owners of our new baby- fab vinyl player and great speakers. Thank you for comparing and contrasting differing sets to fit our price point and listening preferences! Funnily enough as it goes we went full circle and did end up with the set what we were originally keen on! All with a smile and friendly personalised service! Definitely recommend this place - knowledgable and not pushy in any way! great stuff Jim- Thank you mate.

Outstanding in every way. Great price, ex-display product in first class condition, store responsive to emails and questions, fast delivery. One of the very best retailers we have in the UK.

Easy to order and at a good price. Good service

Jim and his team offer expert advice but give the customer space and don't do a hard sell. I have bought a whole hifi system from Rciher Sounds Chiswick over the last months and am delighted with all of it. At every point there were alternative possibilities, but at every point between us we got it perfectly.

All the Chiswick team are very helpful and very knowledgeable and service and after-service is excellent.

Again a small purchase, again great customer service.

Straightforward click and collect with good communication from courier followed by call from Chiswick store manager for a 2nd LGTV

Joe was very helpful and informative

A great company I've been a customer since they launched. The staff are passionate and knowledgeable about what they sell and customer support is superb. In this day and age that is rare. Prices compete with the internet and Julian (the founder) treats his employees very well, which is also very rare. 10/10

Easy website and very friendly staff at pick up

Richer Sounds provides the best customer service experience that I have ever experienced in the UK! Every store I have visited (and that is quite a few) have had incredible staff members who are both super knowledgeable and helpful. Special shout-out to Joe at the Chiswick store for my most recent visit. They will always price match and the warranties are no-quibbling. I will always shop here for audio equipment!

I’m a long standing customer and as usual the service from Richer Sounds recently was great. I returned an item I’d tried and they changed it for another product without fuss. All the people who I dealt with were knowledgeable and helpful. Thanks!!

The Chiswick store answered my stock enquiry email quickly and advised that I order the item. I did that and it was ready to pick up the next day. They even offered me a free umbrella for the rain that day.

the usual super-helpful advice and efficient service