Richer Sounds - Newcastle Reviews 

My son -in-law recommended your store to make a purchase.
My request was handled professionally and made a suggestion on which purchase would be suitable for me.
I would.recommend that customers my age should be able to read my card details to the assistant who is serving me.
Technology is changing all the time and causes worry to Pensioners.

Excellent service with knowledgeable, helpful staff!

Waited, but a very busy Saturday

I found the guys at Richer Sounds, Newcastle to be very knowledgeable and helpful in helping me make a decision on which turntable, amp and speakers to purchase. They setup the equipment in their test room to give me an insight on how the equipment will sound, pointing out all the features of everything. Colin was fantastic in explaining everything and also putting a price match package together. Richer Sounds went out of their way to ensure everything was delivered on time and in particular sourcing an Item from another store which they did not have in stock. A great experience with this store and I will not hesitate to return.

Excellent staff helpful patient and informative ⭐

All the staff very friendly and helpful. Special thanks to Harry for great help.

I had a problem with a previous purchase of a Denon DAB/FM radio-CD player some age. After discussion, I decided to replace it with the latest equivalent. I paid for it,booked a specific delivery date some 10 days hence. Then, in the meantime, my original device seem to have got over it's problems. I decided to ask for cancellation of the new device, which was still four days away from delivery. Absolutely no quibble: 'Yes we can do that, just need your card details.' Refund made immediately. Brilliant service (2026-02-05). Which is why I've used Richer Sounds, Newcastle, on previous occasions.

Technical queries were dealt with professionally by experienced and knowledgeable staff, in a friendly and informatively manner. I was provided with sound advice that anticipated any problems that I may encounter making the installation of equipment simple. There was the offer of giving them a ring if I had any problems, and they would sort them for me. Products were good value and quality.

Great service and price for my LG tv and LG soundbar, tv delivered promptly, waiting for soundbar as out of stock. Everyone at Newcastle store helpful as always.

The salesman listened, explained things in a way that was easy to understand and gave excellent advice. He was very knowledgeable.

Outstanding customer service, advice and support throughout. Staff at the Newcastle shop were patient and friendly. If and when I need anything else I’ll be back

Good listening skills, patience and supreme technical knowledge

Went in for advice about turntables, very knowledgeable and helpful

Richer Sounds the only place to visit for quality audio visual.

Youngest daughter getting into media instead of streaming and needed a CD player, called into Richer Sounds and met Euan, looked for Denon system and was listened to and given options by Euan for Bundle deals , looking for a great starter system with good sound quality and matched Denon M41 mini system and JBL Control One together.

Euan extremely knowledgeable and understanding, no pressure just good honest advice . Always the best place to visit

Excellent service. The staff were very knowledgeable and offered good advice. The product arrived quickly and easily trackable. The quality of the product is superb. Very happy indeed.

Knowledge and friendliness, just can't be beaten. Thanks guys.

Excellent service which went above and beyond
Very helpful throughout the phone call
Would recommend Newcastle branch without hesitation

I have used several Richer Sounds branches (Litchfield, Nottingham) all gave excellent service as you come to expect from Richer Sounds

Newcastle gave an outstanding experience

Excellent customer service

Good impartial advice. Prompt service and delivery. Good price.