Richer Sounds - Norwich Reviews 

My purchase for a Christmas present was faulty and returned for another one— this took 4-5 months to arrive but it was out of stock therefore unfortunate— your staff were apologetic but I had to wait — they come across as an honest bunch — upon arrival I was instantly informed and all good. I will call again.

Thanks Tony. Friendly first class service. Expect nothing less from Richer Sounds.
Very accommodating and understanding.

I purchased a product online from Richer Sounds. It was delivered quickly and appeared to be good quality (Soundbar and surround speakers). Unfortunately, the sound quality wasn't great. I also needed support from the manufacturer (Samsung) when setting it up as one of the surround speakers just wouldn't associate with the system. Phoned Richer Sounds support (UK based) very helpful, talked me through the process which we agreed I would go to a local store and discuss alternatives. Went to store, very helpful and knowledgeable staff helped me choose a new product, arranged collection and delivery. Everything resolved in less than a week. Thank you Richer Sounds and your Norwich Store and customer services on the phone. Great service!

I have made purchases from Richer Sounds before and I am pleased that they were able to offer me a very good deal this time.
Matt. was very helpful and went to the trouble of contacting an installation firm to set up of new TV. Unfortunately, the firm did not get in touch as requested and in the end I had to make other arrangements. Whilst this is not directly Richer Sounds fault. I think they should, perhaps, review who they use as their contractors.
Delivery was, as usual, very good and the delivery firm used very helpful.
I will definitely make Richer Sounds my first stop for any future purchase.

Easy and efficient. Great combo of buying online but also being able to pick up from a local store with friendly, helpful staff.

Great company, well packaged. Tv was great!

Customer service was spot on. Helpful and knowledgeable without being patronising. All items in stock, cables made up and ready on collection. Even helped carry items to the car parked down the road.

Pleasant staff and very knowledgeable. Happy to suit our arrangements for picking up goods. Great choice and great quality goods. Thank you.

Seb was not only really knowledgeable but also very helpful and personable. I am really pleased with the service, cannot wait to get my new tv up and running, would highly recommend.

Great advice and help to understand my hifi needs at a great price. When collecting they insisted on carrying it to my car parked nearby.

The manager at the store was so helpful. Didn’t have the Sonos Ace available in store and needed them urgently as a gift. He said he could order them for next day delivery but even checked other stores locally for me as well to check their availability. Went above and beyond and always friendly and knowledgeable service without any selling pressure. Would go nowhere else and bought them for next day delivery.

The day I went to the shop to look for my hi fi the guy spent ages with me and talked me through different items. After it was delivered I set it up and had a couple of problems so my wife rang the shop and within half hour a young man was at our house and sorted it out for me I couldn’t thank them enough

Staff great helpful

As always, friendly, efficient and helpful. Always prepared to go the extra mile to help.

Very helpful, good prices, fast delivery.

Excellent service, always willing to help to get you the right products. There after sales are brilliant to make things right for the customers.

Superb customer service, patient, knowledgeable and professional. Enjoying my purchase and most importantly staff helped me make the right decision

Seb was most helpful and knowledgeable. No pressure to purchase.

I was given the right information and details about the product I was interested in. Very helpful advice and everything was on time as told by the store. The price was good and the guarantee was fantastic. All in all a good job.

Not sure what I needed but Jon was very helpful with advice and recommendations. Very happy with advice and purchase.