Richer Sounds - Oxford Reviews 

1,739
TrustScore 5 out of 5

5.0

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Rated 5 out of 5 stars

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... See more

Company replied

Rated 5 out of 5 stars

A real pleasure to do business with. Spoke to Kaz over the phone for help choosing a soundbar for our TV. Sound advice with no pressure to buy. Then placed an online order over the phone with Ash who... See more

Company replied

Rated 5 out of 5 stars

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... See more

Company replied

Rated 5 out of 5 stars

1. recommendation (5-star from a family member) 2. in-store demo room (Oxford UK) 3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,739)

23,568 reviews in the last 12 months

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Rated 5 out of 5 stars

Advice

Matt at the Oxford store listened to what we were looking for and suggested what would work and put together a great solution.

March 23, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

More than happy to buy from Richer Sound AGAIN.

From point of ordering to the delivery It was smooth sailing and It was a lot cheaper than any other competition, so more than happy. I am also very impress with the team in Oxford and how helpful they were when I contacted them. I highly recommend these guys.

March 23, 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Knowledgeable and helpful.

The members were knowledgeable and helpful and when I had issues with my new appliance they tried to help and point me in the right direction. The AV amp turned up when they said it would and I was given a one hour time frame, so I did not have to stay in all day.

March 17, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very impressed

Both Kaz and Damien at Oxford were helpful and knowledgeable. Shopping at Richer Sounds was a pleasure.

March 17, 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Spot on, as always.

Right from the start of choosing which set of speakers I wanted to then having a demo in store to hear them was, as always, a great experience with Richer sounds.

January 28, 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent advice and support in store

Excellent advice and support in store. Fantastic product at a great price. Very happy and will be using Richer Sounds again!

March 14, 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Excellent customer service and support

Excellent customer service and support! This level of service is very rare. I went back to Richer Sounds for a different product, has retained its excellent service and benefits

March 12, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Thank you Matt

Thank you Matt. Great sound test. I’m really pleased with my choice.

March 11, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service and great product.

Kaz took the time to demonstrate the product I was interested in and then made it very easy when I was ready to purchase it a few days later by organising payment solutions and arranging delivery. All very prompt.

March 10, 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

good service excellent

very knowledgeable

August 23, 2025
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

You can't go wrong.

I have purchased all my hifi products from richer sounds (tv's ,sound bars ,surround sound speakers systems, earphones) they are a company that listens to your requests, advices the best suited products at the best prices. The backup and after sales support is beyond question. The best products at the best prices, you don't need to go anywhere else.

March 5, 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Matt was excellent throughout the sales…

Matt was excellent throughout the sales process.
I was interested in a LG television but wanted a different speaker solution to that provided in the sales offer. He soon sorted out a solution and got back in touch every time he said he would.
Cannot fault Richer sounds - an excellent company.

March 2, 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

A refreshing service

The team was very knowledgeable and helpful. I gave them an idea of what I was looking for, and they provided a comparison of units in my price range, outlining the options I get and the pros and cons. It was refreshing customer service with value for money.

March 4, 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

The decision to go to Richer Sounds…

The decision to go to Richer Sounds Oxford was based wanting excellent unbiased technical advise on the items that I wished to purchase. T help in our decision making I felt it import ant to have good customer service with friendly courteous staff, available not during the decision and purchasing phase but confident that after receipt of the items the same quality of service would still be there. In all these aspects Richer Sounds delivered again and again. i am so pleased that I chose this company. Thank you to Kazans ,Ash, Paddy, Ash and all the staff at Oxford.

February 26, 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

Once again Richer Sounds were as helpful as ever
Many thanks

March 2, 2026
Richer Sounds - Oxford logo

Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Really helpful at every stage

Really helpful at every stage. Great advice presale. Great experience on collection. I had a little issue with a TV remote and that was resolved quickly and easily. Just non-stressful, friendly, competent service all the way through.

March 2, 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff, was able to answer all my questions. Communication was good and quick delivery. The DAB radio and CD player work very well, just what I wanted.

February 28, 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Damien, DM022

Damien was so kind and courteous in helping me to decide on whether I should purchase the LG C5 and what size (I ended up picking 77 inch). He took me into the showroom and showed me various sound options which I am now considering. He was patient and not pushy in his demeanour. He allowed me to express my views and gave me factual information when required. His considerate approach is why I called back and ordered specifically from him over the phone and he helped me maximise my savings discount. He is a true asset to the company and I honestly wished other stores had salesmen like him!

February 27, 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

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