Richer Sounds - Romford Reviews 2,512

Great service and knowledge as always, Richer Sounds Romford a great experience...Thanks Guys. Thanks Richard, got just what i wanted.

Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice and helped me choose the right product for my needs. The whole experience was smooth, and I really appreciated their professionalism and attention to detail. I would definitely recommend Richer Sounds to anyone looking for great products backed by outstanding customer service. I'll happily shop here again.

Really well communicated click and collect. Romford store always friendly and efficient.

Efficiency and effectiveness of the order process was good. Staff were helpful. Product was good but the screen is quite dark, so you have to adjust to a non eco friendly setting.

I have always found all of the Richer Sounds staff to be very efficient and very helpful. They all treat their customers with courtesy and good advice and's are never pushy. If you have a query they are always pleased to help you and have a technical person at each shop ready to help. Richer Sounds make your buying experience an enjoyable one with a good warranty and fair prices. They also have a good selection of products available and an efficient delivery service.

Thanks for the great service when my amp developed a fault. You courier DPD could learn a thing or two from your example.

Knowledgeable & friendly staff able to listen and the ability to guide potential customers through the various options available when deciding to upgrade to a new TV.

I had to exchange the product twice as products faulty, and the third time I had to go back to the shop as the rubber feet were missing from the TV stand. Plenty of apologies but I’d hoped I would have had some tiny offer of compensation for my inconvenience. Richer Sounds will always have me as a customer though as they dealt with the issues in a friendly and effective way. Thanks. Edit: The store manager, Steve, got in contact with me and gave me some compensation and profuse apologies for the inconvenience. I really do appreciate it. I do hope the supplier takes note and improve their quality control procedures.

The service I received was brilliant. Joel in the Romford store has amazing product knowledge and guided me to a fantastic TV within my budget. He kept an eye on my order and the delivery service was on point with the driver keeping in contact with me.

As always, it’s a delight to shop at Richer Sounds. I’ve been a customer of theirs for over 20 years! Speakers, sub and now a new Sony TA AN100. Thank you!

Great experiance!!
Saw an offer online and Rang them the next day to ask if the offer was still on and they were as great as can be. answered right away, knew exactly what to do , got back to me right away and sorted everything out , so glad I found RicherSounds , they beat all others and are exactly what is needed in an online world or slow answers and AI chat Bots these guys do exactly what everyone needs, Will recommend to everyone.
Spoke to Ash from Romford , cant compliment him enough ,
wish he also worked for my GP surgery.

The shopping experience went very well. Steve took care of my purchase, giving me lots of advice. He was very friendly and knowledgeable.

Excellent service from Dave at the Romford store. Item delivered speedily too. I have bought through Richer Sounds for many years and the experience is always reliable and top notch.

The experience of buying and even a demo of the tv were excellent as we wanted a tv for outdoors and viewing angles were important. I have bought many items from RS over the years and would definitely buy again. The staff in particular are always very knowledgable and helpful.

Richer Sounds remains the gold star of customer service by which I measure ALL other companies.
Great customer service, knowledgeable staff, value for money.
They have remained consistent . 5*

Excellent service from Steve a really knowledgeable & helpful person. The process of purchase and delivery was flawless

Tremendous; bought a TV from them and the service received including ease of contact and level of service made me want to buy from them again and once again they excelled.

I like Richer sounds staff , they very helpful, very polite,
I purchased Bluetooth speakers, from them about 2 months ago, first set after less than a week developed a fault, I took them back to the store, the manager there was very helpful and understanding, he replaced them with a different set , which he took me in a room so to listen to the set which was already set up ,
I had a very good experience with these guys,
Thank you Richer sounds x

Very helpful staff and explained everything I needed to know