Richer Sounds - Southampton Reviews 

2,641
TrustScore 5 out of 5

4.9

77 London Road, SO15 2AA Southampton, GB


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Rated 5 out of 5 stars

I live a long way from my nearest store at Southampton so I rang to check whether my choice of amplifier was in stock for audition or collection. Good decision as it wasn't, however Marco did a price... See more

Company replied

Rated 5 out of 5 stars

What a great team and great range. Over three visits Tom and Ben excelled in customer service, whilst I tried various headphones, from the comprehensive options. Whilst never trying to influence the... See more

Company replied

Rated 5 out of 5 stars

100% would recommend Richer Sounds in Southampton. Looking to upgrade my record player and Rob was brilliant at explaining everything about the different systems they have. No pressure, no big sales p... See more

Company replied

Rated 5 out of 5 stars

I asked for support with what I was looking to buy. I was shown some options. My existing speakers were tested so I was able to re-utilise these. Paul was really helpful.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 77 London Road, SO15 2AA, Southampton, United Kingdom

  • 0333 900 0036

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,641)

23,747 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

Having bought various items from Richer Sounds over the years their local branch is my first port of call when I need something. Their standard of service is first class and it's provided by pleasant and knowledgeable people.

April 29, 2026
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Reply from Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Friendly

First time I have visited Richer Sounds, needed a new Amp. Very welcoming atmosphere in there. Staff very friendly and knowledgeable. Will definitely go back

May 4, 2026
Unprompted review
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Reply from Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Friendly and attentive (Tom and James)

Friendly and attentive (Tom and James). Just wanted to put together a system for a summer house. They helped me match Amp and Speakers, CD player and speaker stands for what is a smallish area. Whilst budget equipment it sounfs great and just right for the space

April 26, 2026
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Reply from Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Awesome experience

Awesome experience, Marco sorted me out with a new surround sound system that was also great for music and looked excellent. Very happy with the whole experience ordering in store and it arrived the day after I moved in to new house as requested. Total confidence in Marco and richer sounds, I gave him a call when I’d moved in with dimensions for an extra speaker and quickly got a call back with excellent product at a great price, it arrived next morning. Can’t fault them in the Southampton store.

April 17, 2026
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Reply from Richer Sounds - Southampton

Thank you for your 5 star review!

Rated 5 out of 5 stars

I spoke with your representative in…

I spoke with your representative in Southampton who gave me good advice and I purchased based upon his recommendation

April 23, 2026
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Reply from Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent service

Excellent service, knowledgeable and no pressure from staff.

April 16, 2026
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Reply from Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Friendly staff with excellent knowledge…

Friendly staff with excellent knowledge of products in Southampton shop. No pressure to choose a particular item, but showed comparisons well.
Next day delivery of one item and the second was also delivered within days and we were kept informed about this delivery. I would certainly visit Richer Sounds again for equipment I need.

April 21, 2026
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Reply from Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Have various items in last few years…

Have bought various items in last few years and always great service.
Just bought a denon cd player and had help from james over phone to set up to amp.

April 14, 2026
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Reply from Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Staff were very helpful particularly…

Staff were very helpful particularly Ben who was my main point of contact when purchasing some new Dali speakers.

April 11, 2026
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Reply from Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

R S is always my one stop shop for my…

R S is always my one stop shop for my tv and Hi-fi purchases and always will be. Their prices and warranty deals just can’t be matched by anyone else and the customer service is second to none. Such a pleasure to deal with a top company as Richer Sounds. Many thanks.
Steve M, Southampton

April 11, 2026
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Reply from Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Quality service

It’s always a pleasure to deal with the staff at Richer Sounds in Southampton. They all great to deal with and such a wealth of technical knowledge. Thanks for your help today Ben.

March 17, 2026
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Reply from Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I was given two gift vouchers for a…

I was given two gift vouchers for a birthday present. I wasn't able to use them online but phoned up my local store(Southampton) and they (Ben if I remember correctly)sorted if for me straight away on the phone. I have used Richer Sounds many times over the years and their customer service is second to none. I would have no hesitation in recommending them to anyone who cares to listen.

April 8, 2026
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Reply from Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

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