Richer Sounds - Southgate Reviews 

The viewing studio was good and the price was good too and the manager Ali who dealt with us was really helpful and informative

Excellent customer service from knowledgeable staff.

Usual efficient experience at Richer Sounds. I had already done my research on the TV I wanted so it was a quick vist to RS to purchase.
The sales assistant was able to offer a speedy delivery at no extra costs that was expected and a welcome gesture.

5☆ to Richer Sounds
1☆ to Outsourced delivery company

Researched the tv I wanted and found it at Richer Sounds. I called the store in Southgate and spoke to Mac. I purchased the television with him over the phone and he placed the order. He was very helpful and made the process easy, thankyou very much. Recieved my order quicker than anticipated and Im very happy and enjoying my new purchase 😁

Super assistance provided when picking up my turntable.

Fantastic service from Mak at the Southgate branch. I wanted a Sony Bravia TV which was out of stock but Mak recommended a Mitchell and Brown TV as an alternative and I’ll have to say it was a good choice.
Great experience as always at Richer Sounds.

Good customer service on the phone from the team

Fantastic service and advice. Thank you Mak!

Friendly staff. Great service.

Great service from Ali and his staff.

Excellent product at an excellent price using price match to beat a competitor. Had a call from the store when there was a delivey delay. Excellent service from Richer Sounds as usual.

Great customer service in shop and advice. Prompt delivery

Tv is fantastic price was good and service good

I have bought from Richer Sounds before and was very happy with their service, and especially their 6 year guarantee, which I had occasion to use recently after 4 years when the TV broke. Excellent! So when I wanted to buy a projector I saw they again were offering the same guarantee so I went to them and they were very helpful, and quick to deliver my projector, which I'm very happy with. 5 star service. Thanks.

Richer Sounds - superb for Electronics!
Time and time again, Richer Sounds give great advice, sell great products and support you after the sale.

I have been buying AV equipment from Richer Sounds Southgate for many years now. The staff knowledge and professionalism has always been second to none and a special mention must go to Dan who is my go to man for all my requests. He always gives me the best advice and the best opinions of what to buy. Just fantastic service all round.

Every one of the staff were very friendly and helpful, especially Dan. They were very patient too.

Surprise surprise, another (second of two) bad experiences from Richer Sounds (Southgate store) on this occasion.

Called to inquire about set of Fyne Audio F301i speakers to arrange an audition. The gentleman informed me that they had none in the store but he would source a set in 2/3 days and get back to me for an appointment in the store. When I inquired they were retailing for £179.00. 5 days later no call and the price has gone up to £219.99.

Needless to say I should have learned my lesson the first time doing business with Richer sounds London Bridge who managed to “Lose” my B&W speakers in transit and not be able to replace them (refund was issued)

Totally given up with these guys and will be using AV.com who get the item to you next day or within 48hrs no questions asked. All while being the exact same price as Richer sounds.

Be warned, the service is certainly not what it used to be 12 years ago when I started using them. You will likely get what you need but not without going through some drama first.

As requested by Richer sounds I have submitted the contact information both through Trust pilot and via the email address you have provided.

UPDATED 17/12/25

Richer Sounds Customer care team reached out to discuss the above experience which was quiet a rare thing to happen now a day's.

After a constructive conversation there seemed to be some miss communication and the issue has been resolved with a satisfactory outcome. I have purchased the speakers successfully and the original discounted price was honored, with a further discount for the inconvenience.

All in all good customer service which is the most important part of any business. As a result I would be happy to use Richer Sounds in the future.