The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... See more
Company replied
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Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more
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As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more
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Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
64 Church Street, KT13 8DL, Weybridge, United Kingdom
- 0333 900 0083
4.9
Excellent
1K reviews
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Great shopping experience I was so…
Great shopping experience I was so happy with Richer sounds in weybridge when we purchased are new LG Tv I went back and purchased a Sonos ceiling speaker kit , Hugh served me and it was a pleasure they will definitely be getting any of my business in the future
December 20, 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and excellent communication.
The goods I ordered arrived sooner than expected and I received an email from the store immediately to let me know they had arrived. Very helpful staff, always happy to explain things to customers.
December 20, 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from start to finish.
December 18, 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
One of the best retail companies I have…
One of the best retail companies I have dealt with. Knowledgeable staff and easy to speak with by phone. Good prices and wide range of choice plus latest tech equipment.
December 11, 2025
Reply from Richer Sounds - Weybridge
Thank you for your wonderful feedback
Staff extremely helpful
Staff extremely helpful- no pressure to buy
Product was competitively priced
Ordering easy, delivery fast
December 14, 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Weybridge Richer Brilliant!
Both items not at branch. Promised for next day and told I'd gret a phone call to say my order was in.
Sure enough, phone call next day and were available for collection.
Excellent service, as always. Staff were friendly and polite.
December 10, 2025
Reply from Richer Sounds - Weybridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
As always great service and customer…
As always great service and customer support. I made a mistake on my order and the team did everything to fix and get it resolved.
December 8, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Excellent product at an excellent…
Excellent product at an excellent price, and excellent service as well. All round great stuff from the RS team
December 9, 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
great service
December 8, 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Average when expecting brilliance
I was expecting more from going into RS somehow just felt flat really
Mundane experience
December 6, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback Mr Lynch, although that is obviously really disappointing to read.
We will contact you to get a full run through of your visit, so we can determine the areas for obvious improvement in your eyes and do something to make up for the sub par visit.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful staff
Very helpful staff , fair price , excellent delivery
Very pleased with purchase
December 6, 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review!
Always honest.
Richer Sounds has always been my go.to.AV specialist shop. Their fantastic knowledge of the items they sell far surpasses that of the big nationals, and I always feel their advice is honest and neutral, unswayed by bias and commissions.
December 1, 2025
Fantastic team and service!
December 10, 2025
Unprompted review
Reply from Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Great customer experience
Very happy with my purchases of a Cambridge Audio amp and CD player!
Liam was particularly helpful and knowledgable.
November 30, 2025
Incredibly helpful
Incredibly helpful, friendly and professional service from start to finish. Can't recommend them highly enough. Thank you!
November 28, 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Why wait for delivery, go to the store
Friendly and helpful staff were able to answer questions about a receiver and made purchasing in store a breeze and preferential to buying online and then waiting in for delivery.
November 30, 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review!
I opened the turntable I had ordered…
I opened the turntable I had ordered and there was no power pack. One call to the store and a new one was delivered to my house the next day.
November 29, 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
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