Tom set up the television in the showroom for us to check the picture etc. He repackaged it and provided follow up connection advice. Due to a detail in our previous set up another call to Richer Soun... See more
Company replied
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Tom set up the television in the showroom for us to check the picture etc. He repackaged it and provided follow up connection advice. Due to a detail in our previous set up another call to Richer Soun... See more
Company replied
It was a great experience purchasing from the very knowledgeable team at the Weybridge store. Speakers and amp were delivered the next day despite being a Saturday. I have been able to call them any t... See more
Company replied
Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a s... See more
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Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
64 Church Street, KT13 8DL, Weybridge, United Kingdom
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I opened the turntable I had ordered and there was no power pack. One call to the store and a new one was delivered to my house the next day.

Reply from Richer Sounds - Weybridge
Really helpful, friendly, knowledgeable staff made my purchases easy and straightforward.

Reply from Richer Sounds - Weybridge
Always excellent service and advice from knowledgeable and friendly staff, coupled with an excellent range of products.

Reply from Richer Sounds - Weybridge
I bought a tv. I was given lots of advice. Comparing various tvs no pressure by time or sales. .a lot of the data was too complicated for me to understand so Liam rephrased it for me. Even telling me that the tv I wanted was too big for my base unit. I am very happy with my tv.and am glad that I was told to go to you.

Reply from Richer Sounds - Weybridge
Great price and availability. I was really pleased with the customer service and staff . I will definitely look to buy from Richer Sounds again.

Reply from Richer Sounds - Weybridge
Very helpful could not order online for a Panasonic tv, or done over the phone through the weybridge store by pay pal ! Fast delively, first class ,would buy again!

Reply from Richer Sounds - Weybridge
I needed a new amplifier after my thirty-seven year old Technics gave up. After talking with Myles about my first two choices (Marantz & Denon), he pointed me in the direction of the Cambridge AXR100. He said that he'd heard this amplifier and it would be much closer to my Technics. It arrived in twenty-four hours, and I have to say after a week of using it, the sound is better than the Technics, with an impressive bass and a beautifully detailed mid-range and highs. The unit is driving a pair of Mordaunt-Short M20 speakers. Whether it's vinyl, CD, cassette or FM radio, the Cambridge excels with them all. I would definitely recommend the Cambridge AXR100 and Richer Sounds.
Always a great experience going in the store. The sales assistance are always so helpful and knowledgeable

Reply from Richer Sounds - Weybridge
The advice given in the store was very helpful in deciding how to improve our home sound system. It was at a level that a non tech person could understand. We decided on a sonos upgrade to our tv with an arc bar and a sub4. However setting them up has been far from simple and has caused a lot of frustration. This is resulting in a Richer sounds engineer call out at additional cost which is a shame. The only complaint is with regard to delivery. I was told it would be Dpd but it was another firm who were very late after calling me, the driver was very unfriendly and rude in his manner. This left a very bad impression with us. Next time I will collect from store.
Staff are fully knowledgeable about their products so makes them really helpful when making decisions.

Reply from Richer Sounds - Weybridge
You all made it so easy for me to replace my TV thank you so much. 👏👏👏
Excellent advice from all staff , understanding needs and explaining options clearly. Always available for help with set up queries and after installation our new purchases are exactly what we hoped for . Very Happy customers.
The team at Weybridge have been exceptional in all matters related to my purchase. I could give six stars, i would.
Very knowledgeable and helpful staff. Good price
I called the Telesales number and was put through to Terry at the Weybridge store. I explained what I was looking for and he was incredibly friendly and helpful and managed to organise exactly what I wanted and the items were delivered promptly to my local store for collection
Hugh worked with us very patiently and we ended up with a satisfying product

Reply from Richer Sounds - Weybridge
Super friendly and helpful customer service.
Thanks

Reply from Richer Sounds - Weybridge

Reply from Richer Sounds - Weybridge
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