Richer Sounds - York Reviews 

Although only a relatively small purchase, staff treated me with equal respect and courtesy, giving good advice.

A streamer I had purchased decided to stop working 14 months after purchase which made it out of the original manufacture guarantee.However as Richer Sounds had given me 6 years warranty I was covered.
They were polite and dealt with it straight away so much so that I added money to the original cost and upgraded.

Knowledgeable, Helpfull Staff. First Class Service.

All the staff in York are friendly and knowledgeable,
they know the meaning of good customer care without going over the top.
I appreciate the Richer Sounds policy of donating 15% of their profits to Charity. I see this as win-win, and I am happy to recommend Richer Sounds to all my contacts.

Helpful and fantastic service. Manager was excellent and I love the products. Overall really happy :)

Great customer service. Gave me all the advice I needed and a fantastic product.

Great customer service
knowledgeable , great advice

You really can't get better than Richer Sounds.
1 item was out of stock but had it all delivered free in 48 hours.

Great staff and very knowledgeable

Pure radio/CD player was as described and easy to set up, looked good and sensible price. Arrived on stated date, simple to collect.

Amazing friendly staff member mike at York store. Highly knowledgeable,no hard sell,couldn't fault

I've used Richer Sounds previously and they were my first port of call when looking to replace my ageing television. I was given good advice, no pressure sales tactics and was left alone until I was ready to buy. Once bought, the TV was delivered ahead of schedule. I fully recommend Richer Sounds for their product expertise, advice and prompt delivery. The extended warranty is good too!

Purchased a Marantz CD player from your York store which was delivered a couple of days later. In setting it up discovered it was faulty,CD tray wouldn't go back into the machine. Rang the store who arranged a replacement immediately and am now in possession of a fully functional CD player having had the faulty one collected.This was all done within a week and I was more than happy with the service provided and will certainly continue to use Richer Sounds in the future for your excellent customer service, which is a real point of difference these days,and great choice of product. Keep up the good work!

Very helpful friendly staff.

Easy to talk to on the phone very helpful and understanding ,great fast delivery!

Brilliant customer service. Staff found the best deal for the TV that I wanted by price matching, and were extremely helpful and knowledgeable. The delivery service was very smooth and they communicated well. They came an hour earlier than scheduled but that suited me, and I’m sure if it hadn’t they would have come at the allocated time (it was towards the end of the day.) It was delivered with care and they checked that I was happy with it. They put it in the room of my choice, too. Overall, an excellent experience.

Great service as usual from the York store 5 star treatment

Ordered a CD player and it was delivered swiftly to the store. The product is exactly what we were looking for.Every member of staff we have dealt with in the York store have been knowledgeable, polite and very helpful.

Went to the York with a set idea of what I wanted.
After browsing for a short while I was approached by Arron who asked what I was looking for, after telling him what I had in mind he asked a few questions and advised me what would be better for me, saving me a considerable amount of money.
Talked me through how to set up the tone arm and system.
All delivered to my home within two days, all set up and sounds amazing.

I am 88 years old living through the times when you could expect retailers to give a service not normally found today.
What a pleasant supprise when I went into the York store to find it staffed by enthusiastic experts patient enough to spend time with and advise a not too tech savvy oldie. Such a change from ill informed poorly trained staff so often encountered today.
Would recomend their services to anyone

Good advice, alternatives/options shown on monitor