We came to offload our items with half an hour to spare and the staff- namely James were so helpful and accommodating due to the circumstances under which we were moving items in. Would absolute... See more
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Jo at Safestore Basildon has been most helpful with my request and worked hard to set up my storage needs. Always polite and professional. A credit to the company. Mark N
Company replied
Very helpful Explained everything clearly and invited us to view etc Good advice Easy to book
Company replied
Great experience, good communication, helpful staff.
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Company details
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
Howard Chase | Pipps Hill, SS14 3BB, Basildon, United Kingdom
- 01268 271887
4.1
Great
5 reviews
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The Best Staff- Friendly Faces Throughout!
We came to offload our items with half an hour to spare and the staff- namely James were so helpful and accommodating due to the circumstances under which we were moving items in.
Would absolutely recommend to friends, family and other clients.
April 1, 2026
Unprompted review
Reply from Safestore - Basildon
HI Kory, we're happy to hear that the team was helpful during your visit. We appreciate your recommendation to others. Thank you for your positive feedback!
Reply from Safestore - Basildon
Thank you Leonta for taking the time to leave us a review, we really appreciate it.
Very helpful
Very helpful
Explained everything clearly and invited us to view etc
Good advice
Easy to book
January 4, 2024
Unprompted review
Reply from Safestore - Basildon
Thank you so much for the positive review Linda and we hope you enjoy your stay with us.
Jo at Safestore Basildon has been most…
Jo at Safestore Basildon has been most helpful with my request and worked hard to set up my storage needs.
Always polite and professional. A credit to the company.
Mark N
December 19, 2022
Unprompted review
Reply from Safestore - Basildon
Many thanks for the feedback and top rating Mark - glad to hear you were happy with the service you received from Jo.
116% increase in less than 2 years.
It disappoints me to have to give Safestore a 1 star review, because my experience renting space with them started out so well, and was easy and smooth for the first 11 months.
I also need to mention that this review does not in any way reflect the customer service from the team at Safestore Basildon. They have all been fantastic.
I signed up on a 12 month contract for a 75 sq ft unit in october 2020. Locking in for 12 months saved us some money, and as we were moving to Australia for atleast 12 months, this seemed like a good, safe option. At £154.00 per 4 weeks, it was a big expense, but worth it to keep the contents of our family home safe while we were gone.
I was absolutely gobsmacked when, 11 months later, i recieved an email stating that our £154 per 4 weeks was increasing 40% to £217 per 4 weeks on the first month after our contract ended. A call to the store confirmed that i was unable to make any savings by locking in to a further 12 month contract.
Today i received another Email. My "half a bedroom" sized storage unit is, from next month, going to cost me almost half of a mortgage payment. A further increase of 53% to £333 per 4 weeks. That is an increase from our original payments of 116%. MORE THAN DOUBLE IN LESS THAN 2 YEARS!
I am currently getting quotes from other storage facilities. I will be jumping on a plane, coming home and renting a van to move my contents elsewhere. Not only does this still work out cheaper than to stay at Safestore paying £4,329.00 for the next 12 months, but if I don't take this action and these price increases continue, these 4 weekly payments will stop being just impractical and budget stretching, but actually impossible to afford.
Avoid renting space here long term, especially if you're moving abroad.
August 2, 2022
Unprompted review
Reply from Safestore - Basildon
Hi Kody, many thanks for taking the time to feed this back. I’ve passed this on to the store team and regional manager so they can look into this. Many thanks.
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