Alita was very helpful on the phone to find out what I needed and brought my requirements down. Costs and the process were clearly explained and all options explored. She was very enthusiastic and hap... See more
Company replied
Location
Switch location511 Garretts Green Lane | Kitts Green, Sheldon, B33 0SG Birmingham, GB
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Becca and Richard were super helpful going above and beyond to give me all the storage size, price and location options. Thank you!
Company replied
I have had the actual best customer service ever from the Sheldon branch. Leigh and his team were excellent. I have never been so looked after by a team in my life. Thank you so much. 🌟🌟🌟🌟🌟🌟🌟🌟... See more
Company replied
Sheldon store. Specifically Jolene and Becca. Great customer service. Really helpful and enthusiastic. Great team
Company replied
Company details
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
511 Garretts Green Lane | Kitts Green, Sheldon, B33 0SG, Birmingham, United Kingdom
- 0121 783 5544
3.4
Average
7 reviews
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Dodgy company!
Dodgy company!
Informed me that only 7 days notice required, then wrongfully forced me to give 5 weeks, together get extra funds from me 😡😡😡😡
And it’s dirty everywhere!
Furthermore, have no independent complaints department 😡😡😡😡😡😡
June 15, 2026
Unprompted review
Reply from Safestore - Birmingham Sheldon
Hi Hanna, we have received your feedback regarding the notice period and cleanliness. This has been passed to the store team and Regional Manager who are following up with you to address your concerns. Many thanks.
Becca and Richard were super helpful…
Becca and Richard were super helpful going above and beyond to give me all the storage size, price and location options. Thank you!
January 22, 2026
Unprompted review
Reply from Safestore - Birmingham Sheldon
HI Jodie, we're happy to hear that you found our team members so helpful! We appreciate you taking the time to share your positive experience with us.
Sheldon store
Sheldon store. Specifically Jolene and Becca. Great customer service. Really helpful and enthusiastic. Great team
August 21, 2025
Unprompted review
Reply from Safestore - Birmingham Sheldon
We appreciate you taking the time to share your positive experience. We're happy to hear that our team provided such great service!
I have had the actual best customer…
I have had the actual best customer service ever from the Sheldon branch. Leigh and his team were excellent. I have never been so looked after by a team in my life. Thank you so much. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
May 27, 2025
Unprompted review
Reply from Safestore - Birmingham Sheldon
Thank you for taking the time to leave us such a positive review about Leigh and co. Glad to hear you were happy with the service you received from them.
The team were amazingly helpful
The team were amazingly helpful, could not have asked for a better customer service experience
September 1, 2023
Unprompted review
Reply from Safestore - Birmingham Sheldon
Thank you for the 5 star review Tommy. We really appreciate it and hope you enjoy your stay at Safestore.
Helpful and informative
Alita was very helpful on the phone to find out what I needed and brought my requirements down. Costs and the process were clearly explained and all options explored. She was very enthusiastic and happy on the phone.
February 2, 2023
Unprompted review
Reply from Safestore - Birmingham Sheldon
Thanks for taking the time to feedback Dan - we're pleased Alita was able to help you with your storage needs.
I am currently being charged £417
I am currently being charged £417. A calendar month for a container of 10m2 and 24hr access it’s just jumped from £377. A calendar month claiming the cost for them has risen so it’s passed onto the customer they stopped invoicing me. And don’t inform me of any increase until I see on my statement I am looking to get out if there asap
August 13, 2022
Unprompted review
Reply from Safestore - Birmingham Sheldon
Hi Adam, many thanks for taking the time to feed this back. I’ve passed your comments on to the store team. Many thanks.
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