I had an excellent experience at Safestore Charlton. The facility is clean, secure, and very well maintained. The whole process was smooth and stress-free from start to finish. A special thank you to... See more
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Location
Switch locationUnit 6, Charlton Gate Business Park | Anchor & Hope Lane, SE7 7RU London, GB
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Wonderful staff, very very helpful for my needs in storage requirements. Would recommend them again in my time of need
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I wanted to make sure to come here and express how kind and understanding everyone I spoke with at Safestore has been. I'd like to highlight the guy who checked me in on Sunday 24th July at Charlton... See more
Company replied
All the questions I asked was answered, well explained.
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Company details
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
Unit 6, Charlton Gate Business Park | Anchor & Hope Lane, SE7 7RU, London, United Kingdom
- 020 8293 4747
4.1
Great
5 reviews
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Fantastic Experience – Thank You Dave
I had an excellent experience at Safestore Charlton. The facility is clean, secure, and very well maintained. The whole process was smooth and stress-free from start to finish. A special thank you to Dave, who was incredibly friendly, professional, and helpful. He took the time to explain everything clearly and made sure I got exactly what I needed. Outstanding customer service – highly recommend!
February 21, 2026
Unprompted review
Reply from Safestore - Charlton
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience at Safestore Charlton and that Dave provided outstanding service. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Wonderful staff
Wonderful staff, very very helpful for my needs in storage requirements. Would recommend them again in my time of need
August 31, 2024
Unprompted review
Reply from Safestore - Charlton
Thanks for such a great review Giggs, that's really great news and we appreciate the recommendation.
All the questions I asked was answered
All the questions I asked was answered, well explained.
December 29, 2023
Unprompted review
Reply from Safestore - Charlton
Hi there Elliejd, glad to hear you were happy with the service you received.
NO STAR
NO STAR - The worst customer service! What is that based on in my case? You can only measure customer service when the customer is in need of the service. Being polite when making transactions or selling is not customer service. Having a technical transactional process with few issues. It’s not customer service. With the jacked up prices at safe store after the initial discount and once the customer is settled in to the monthly cost. You would think that after being a customer for 6 years. Customer value and basic human common sense would be offered?
Towards the end of the month and 6 days before payday. I didn’t have enough to cover the DD. With a sudden overnight death in the family I needed to fly abroad in the morning. I was refused to pick up a suitcase from my space and not only didn’t the safe store person refuse to help but she was also being rude about it. It’s not a technical process that she didn’t have access to over rude. It’s simply choosing to not pick up the padlock key and let me collect a suitcase. Hiding behind policy like every case is the same. That is why safestore seem ok until customer service is needed. Then there is no customer service. In 6 days my payment will be made like it has been for 6 years and When I get back from the funeral I will move to another storage service provider across the street.
September 24, 2022
Unprompted review
Reply from Safestore - Charlton
Hi DDC Solutions, we have received your feedback which has been passed to the store team. As explained to you at the time, the store team have followed the correct company policy with regards to late payments. Your complaint has been received and is being reviewed. An incident report has also been logged as we do not tolerate aggressive or abusive behaviours towards our team in stores. Kind regards.
Really nice people and facilities!
I wanted to make sure to come here and express how kind and understanding everyone I spoke with at Safestore has been. I'd like to highlight the guy who checked me in on Sunday 24th July at Charlton and the guy who was taking my many calls and questions at the central call center. You did great! Moving out is an extremely stressful process and the smiles and the kind words I got from them did help.
Also, quality-wise, their facilities were neat and clean and everything went on smoothly. Really recommended.
July 25, 2022
Unprompted review
Reply from Safestore - Charlton
Thanks for such a great review Guilherme. It's great to hear that the team were able to make your experience with self storage such a positive one. We appreciate the recommendation.
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