Safestore - Glasgow Central Reviews 

13
TrustScore 3.5 out of 5

3.7

9 Canal Street, G4 0AD Glasgow, GB


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Rated 5 out of 5 stars

All the staff, and especially Tony, were really helpful all the way thro' the process of getting quotes, supporting my daughter (who's at Uni in Glasgow) move her things into and out of storage, and... See more

Company replied

Rated 5 out of 5 stars

Great experience with Safestore Glasgow Central. Rented space for 6 months while having flat renovations done. Really clean and dry storage space and the staff are all very friendly and helpful. Would... See more

Company replied

Rated 5 out of 5 stars

My wife and I have used Safestore now on a couple of occasions. Once for a house move and then most recently for extra storage for work. We have found their service to be excellent, staff always h... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Marc from Safestore Glasgow centre for sorting the charging fiasco in my previous review and common sense prevailed. As such I feel it only fair to up their score from that revi... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.

Safestore the things you love

Written by the company

Safe self storage in over 120 UK locations
We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.

Contact info

3.7

Average

TrustScore 3.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

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3.7

All reviews

(13)

1,645 reviews in the last 12 months

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Rated 1 out of 5 stars

Would be zero stars if possible

Would be zero stars if possible. Rushed to get all my stuff out by a certain date and they charged me for another month. AVOID AT ALL COSTS.

You have passed my details to a debt collection agency who are now threatening to put a default on my credit score, which would be catastrophic for me. I will absolutely go out of my way on a daily basis to make sure people use another service other than yourselves.

It is shocking how they think you can get away with ripping people off.

No payments were missed. I cleared out all my storage on the 27th of December and they tried to charge me for January (a whole extra month).

My account details. Contract Number: 1265239

If you need anything else from my customer account I can get it over to you. Not a problem at all.

December 20, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Hi Derek, thank you for providing us with your account information. Please note, we take feedback of this nature seriously and we want to be clear about how our process works. All customers receive clear information at the start of their agreement regarding payment terms, notice periods and what happens if payments are missed. Where a payment is unsuccessful, our teams make multiple attempts to contact customers to help resolve the situation directly before any further action is taken. If an account remains unpaid after these attempts, it may be passed to an external collections agency in line with our terms and conditions, which are agreed to at the start of the contract. We remain committed to working with customers wherever possible to resolve matters directly to ensure that they receive clear information and appropriate support. Kind regards.

Rated 5 out of 5 stars

Great experience moving into building

Great experience moving into building. Tony was very helpful with all my paperwork, and explaining everything about the process.

January 12, 2026
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Hi Scott, happy to hear that your move-in was a great experience! We appreciate you mentioning how helpful Tony was too!

Rated 4 out of 5 stars

Review update

I would like to thank Marc from Safestore Glasgow centre for sorting the charging fiasco in my previous review and common sense prevailed. As such I feel it only fair to up their score from that review.
After a number of emails they agreed to reduce the charges for being half a day late to £4 from the original £94 which shows that sanity does prevail. They would have received a higher score had we not gone down this path to begin with as their core business was very good. As such we will be using them in the future.

October 9, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Hi Adrian, we appreciate you updating your review and are glad that the matter was resolved reasonably. We value your business and look forward to assisting you in the future. Best wishes.

Rated 1 out of 5 stars

4 week con is awful

Avoid Safestore and go to GTW instead - it is half the price, less imposition and you can pay monthly, just like any utilities, phone bill, broadband, etc.

GTW also have 1 metre higher ceilings than Safestore so you can neatly arrange all your stuff in a much smaller and cheaper unit.

Safestore is blatantly defrauding people with their nonsensical 4-week payments that are taken 3-5 days before the period finishes.

September 15, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Hi Dr R, we have received your feedback and I was concerned to hear about your experience. Please can you let us know by emailing customerservice@safestore.co.uk the name, store and email address on your account so we can look into this for you. Many thanks.

Rated 5 out of 5 stars

I utilized the Facility for the first…

I utilized the Facility for the first time today and the Customer Care was Exceptional. The two Guys who dealt with my Storage Locker request were Marc in the main and ably accompanied by Callum and they were very Informative Pleasant,Friendly and a Credit to the Company and I will have hesitancy in recommending the Facility to Friends.

July 27, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Thanks for such a great review John. Our people really do make the difference so it's great to hear that Marc and Callum were able to make your experience with self storage such a positive one.

Rated 5 out of 5 stars

Great experience with Safestore Glasgow…

Great experience with Safestore Glasgow Central. Rented space for 6 months while having flat renovations done. Really clean and dry storage space and the staff are all very friendly and helpful. Would definitely use again.

July 21, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Thanks for such a great review M. It's great to hear that the team were able to make your experience with self storage such a positive one.

Rated 5 out of 5 stars

Great customer services

July 15, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Many thanks for the feedback Fiona - glad to hear you were happy with the service you received.

Rated 5 out of 5 stars

Thank you

All the staff, and especially Tony, were really helpful all the way thro' the process of getting quotes, supporting my daughter (who's at Uni in Glasgow) move her things into and out of storage, and then closing the account.
They were very supportive, helpful and patient, and made a potentially very stressful time, run very smoothly. A big Thank you.

July 2, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

We appreciate the great feedback Carol - we're pleased the team were able to help you with your storage needs at Safestore Glasgow Central.

Rated 5 out of 5 stars

Super helpful

Super helpful, the manager and staff were super patient!

June 21, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Thanks fi for taking the time to leave us a review, much appreciated.

Rated 5 out of 5 stars

I had a great experience checking into…

I had a great experience checking into safe store: Tony and Jonathan were super helpful, friendly, and efficient. Thank you!

February 9, 2025
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Thanks for the top rating and great review Amanda. It's great to hear that the team were able to make your experience with self storage such a positive one.

Rated 5 out of 5 stars

Great experiences

My wife and I have used Safestore now on a couple of occasions. Once for a house move and then most recently for extra storage for work. We have found their service to be excellent, staff always helpful and very reasonable rates. Would highly recommend and will defiantly use again in the future.

Simon, Glasgow

November 30, 2023
Unprompted review
Safestore - Glasgow Central logo

Reply from Safestore - Glasgow Central

Thanks for such a great review Simon and we appreciate you recommending us to others.

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