All the staff, and especially Tony, were really helpful all the way thro' the process of getting quotes, supporting my daughter (who's at Uni in Glasgow) move her things into and out of storage, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
All the staff, and especially Tony, were really helpful all the way thro' the process of getting quotes, supporting my daughter (who's at Uni in Glasgow) move her things into and out of storage, and... See more
Company replied
Great experience with Safestore Glasgow Central. Rented space for 6 months while having flat renovations done. Really clean and dry storage space and the staff are all very friendly and helpful. Would... See more
Company replied
My wife and I have used Safestore now on a couple of occasions. Once for a house move and then most recently for extra storage for work. We have found their service to be excellent, staff always h... See more
Company replied
I would like to thank Marc from Safestore Glasgow centre for sorting the charging fiasco in my previous review and common sense prevailed. As such I feel it only fair to up their score from that revi... See more
Company replied
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Written by the company

9 Canal Street, G4 0AD, Glasgow, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would be zero stars if possible. Rushed to get all my stuff out by a certain date and they charged me for another month. AVOID AT ALL COSTS.
You have passed my details to a debt collection agency who are now threatening to put a default on my credit score, which would be catastrophic for me. I will absolutely go out of my way on a daily basis to make sure people use another service other than yourselves.
It is shocking how they think you can get away with ripping people off.
No payments were missed. I cleared out all my storage on the 27th of December and they tried to charge me for January (a whole extra month).
My account details. Contract Number: 1265239
If you need anything else from my customer account I can get it over to you. Not a problem at all.

Reply from Safestore - Glasgow Central
Great experience moving into building. Tony was very helpful with all my paperwork, and explaining everything about the process.

Reply from Safestore - Glasgow Central
I would like to thank Marc from Safestore Glasgow centre for sorting the charging fiasco in my previous review and common sense prevailed. As such I feel it only fair to up their score from that review.
After a number of emails they agreed to reduce the charges for being half a day late to £4 from the original £94 which shows that sanity does prevail. They would have received a higher score had we not gone down this path to begin with as their core business was very good. As such we will be using them in the future.

Reply from Safestore - Glasgow Central
Avoid Safestore and go to GTW instead - it is half the price, less imposition and you can pay monthly, just like any utilities, phone bill, broadband, etc.
GTW also have 1 metre higher ceilings than Safestore so you can neatly arrange all your stuff in a much smaller and cheaper unit.
Safestore is blatantly defrauding people with their nonsensical 4-week payments that are taken 3-5 days before the period finishes.

Reply from Safestore - Glasgow Central
I utilized the Facility for the first time today and the Customer Care was Exceptional. The two Guys who dealt with my Storage Locker request were Marc in the main and ably accompanied by Callum and they were very Informative Pleasant,Friendly and a Credit to the Company and I will have hesitancy in recommending the Facility to Friends.

Reply from Safestore - Glasgow Central
Great experience with Safestore Glasgow Central. Rented space for 6 months while having flat renovations done. Really clean and dry storage space and the staff are all very friendly and helpful. Would definitely use again.

Reply from Safestore - Glasgow Central
All the staff, and especially Tony, were really helpful all the way thro' the process of getting quotes, supporting my daughter (who's at Uni in Glasgow) move her things into and out of storage, and then closing the account.
They were very supportive, helpful and patient, and made a potentially very stressful time, run very smoothly. A big Thank you.

Reply from Safestore - Glasgow Central
Super helpful, the manager and staff were super patient!

Reply from Safestore - Glasgow Central
I had a great experience checking into safe store: Tony and Jonathan were super helpful, friendly, and efficient. Thank you!

Reply from Safestore - Glasgow Central
My wife and I have used Safestore now on a couple of occasions. Once for a house move and then most recently for extra storage for work. We have found their service to be excellent, staff always helpful and very reasonable rates. Would highly recommend and will defiantly use again in the future.
Simon, Glasgow

Reply from Safestore - Glasgow Central
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.