I needed storage for house contents as I am moving out of the area. I spoke with Rahul, who went through a brief inventory with me, and then advised what size room I would need. He was extremely helpf... See more
Company replied
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These 5 stars are for Elmi who has been fantastic and helpful during a very stresful time with no lift and no support from the office with extra hand on site . I have been told for last 4 weeks that... See more
Company replied
super efficient and very quick to respond.
Company replied
Raja the new manager dealt with me I reserved a 35 at the hayes store ! however as there was a pillar in the unit I felt very misled however raja took me for a tour and explained everything in detail... See more
Company replied
Company details
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
4 Bilton Way, UB3 3NF, Hayes, United Kingdom
- 020 8573 7850
3.3
Average
6 reviews
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Horrible service and very RUDE staff
Horrible service and very RUDE staff! I regret picking this storage unit but unfortunately I’m stuck with them until my contract ends.
November 6, 2025
Unprompted review
Reply from Safestore - Hayes
Hi Mercy, we have received your feedback and we are concerned to hear about your experience was not satisfactory. This has been passed to the Regional Manager to review and address your concerns about our service and staff. If you have any further queries, please don't hesitate to get in touch at customerservice@safestore.co.uk.
super efficient and very quick to…
super efficient and very quick to respond.
June 12, 2025
Unprompted review
Reply from Safestore - Hayes
Thanks so much Stuart. We appreciate the great feedback.
Highly recommend
I needed storage for house contents as I am moving out of the area. I spoke with Rahul, who went through a brief inventory with me, and then advised what size room I would need. He was extremely helpful and answered all my questions. The room is perfect for our needs, and if you are looking for professionalism and a reassuring storage experience, then I would highly recommend Safestore in Hayes.
February 20, 2025
Unprompted review
Reply from Safestore - Hayes
Thank you for taking the time to leave us such a positive review Michelle. Glad to hear you were happy with the service you received from Rahul - we appreciate you recommending us to others.
These 5 stars are for Elmi who has…
These 5 stars are for Elmi who has been fantastic and helpful during a very stresful time with no lift and no support from the office with extra hand on site . I have been told for last 4 weeks that lift would be fixed with next few days and still not working and the office still collect payment. They are 2 men who have been doing their best but not enough to handle all other customers request who wanted to bring down and take up their items to above floors. Elmi always tried to assist us and do his best with limited resources.
December 9, 2023
Unprompted review
Reply from Safestore - Hayes
Thanks for such a great review Abdellah, and we have taken on board your feedback re: the lift. Our people really do make the difference and we will pass on your comments to Elmi. Much appreciated, all the very best.
Good service
Good service . Was very happy. No issues to book or get my stuff in storage.
September 24, 2022
Unprompted review
Reply from Safestore - Hayes
Hi there Nick, glad to hear you were happy with the service you received.
Raja the new manager dealt with me I…
Raja the new manager dealt with me I reserved a 35 at the hayes store ! however as there was a pillar in the unit I felt very misled however raja took me for a tour and explained everything in detail the benefits etc infact in the end I went for a 50 soft I have to admit its the service and him representing his brand with pride he walked the extra mile even spoke to management for me kept in contact as promised thank you raja and I wish you the best of luck with your career journey absolute hats of !!!!
January 31, 2022
Unprompted review
Reply from Safestore - Hayes
Thanks for such a great review Peter. It's great to hear that Raj was able to make your experience with self storage such a positive one.
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