Great experience with Safestore. Danny helped me out to get the best price and they were really accommodating.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We'd set our sights on a unit with a different storage company but, at the last minute, thought it prudent to get a second quote (from Safestore, Liverpool). I'm really glad we did! Raza... See more
Company replied
I had a great experience. I spoke to Dan who was very friendly and knowledgeable which put me at ease as I had never previously used a storage facility before. Would highly recommend - great service,... See more
Company replied
Wes and his team have been amazing during a very difficult time. The guys at Liverpool safestore go above and beyond, highly recommend. So helpful and friendly. Amazing customer experience, personal a... See more
Company replied
Company details
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
Jordan Street | Queens Dock, L1 0BG, Liverpool, United Kingdom
- 0151 709 6622
4.3
Excellent
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Safestore
Great experience with Safestore. Danny helped me out to get the best price and they were really accommodating.
January 25, 2025
Unprompted review
Reply from Safestore - Liverpool
Thank you for your kind words about Danny, we're glad to hear he made your experience with us easy.
I had a great experience
I had a great experience. I spoke to Dan who was very friendly and knowledgeable which put me at ease as I had never previously used a storage facility before. Would highly recommend - great service, prices and an excellent location.
December 3, 2024
Unprompted review
Reply from Safestore - Liverpool
Thanks for the positive feedback and top rating Jen, we will pass your feedback on to Dan. We appreciate the recommendation.
I would highly recommend
I would highly recommend. Safestore Liverpool The facility is very clean and easily accessible.
The staff are great. It was very easy to book a spot from Canada for my daughter who needed to store her items for the Summer break from university.
September 15, 2024
Unprompted review
Reply from Safestore - Liverpool
Many thanks for the feedback Kim - glad to hear you were happy with the service you received from the store team. We appreciate the recommendation.
Sam made this process very easy and…
Sam made this process very easy and straight forward!
January 3, 2024
Unprompted review
Reply from Safestore - Liverpool
Hi there Jenny, glad to hear you were happy with the service you received from Sam.
Raza H & Kelly Are Really That Good | Liverpool Queens Dock
We'd set our sights on a unit with a different storage company but, at the last minute, thought it prudent to get a second quote (from Safestore, Liverpool).
I'm really glad we did!
Raza H was so incredibly personable, professional, efficient & methodical that we'd assumed we'd got through to an area manager. He's REALLY that good! In hindsight, we probably wouldn't have taken the unit with Safestore if it were not for him picking up the phone when we called.
Same could be said for Kelly – always willing to explain things, happy to answer queries, and eager to find solutions to unforeseen problems.
Between Raza & Kelly (and an honourable mention to Jermaine at head office) they made signing up to Safestore for 6 months a real easy-breezy pleasure!
A top-notch team, and thus a company I'd be more than happy to recommend to family and friends!
December 13, 2023
Unprompted review
Reply from Safestore - Liverpool
Hi there Elle, many thanks for the feedback and top rating, glad to hear you were happy with the service you received from the Safestore team. Great to read that you would recommend us too. If there's anything else we can help with, please don't hesitate to get in touch.
Wes and his team have been amazing…
Wes and his team have been amazing during a very difficult time. The guys at Liverpool safestore go above and beyond, highly recommend. So helpful and friendly. Amazing customer experience, personal and understanding. Keep up the good work guys, you’re all amazing!
March 3, 2023
Unprompted review
Reply from Safestore - Liverpool
Thanks for such a great review Steph, we will pass on your comments on to the team. We appreciate the recommendation too.
Excellent customer service, easy process
Excellent customer service. Everyone I spoke to was genuinely lovely and very helpful! They made what could've been a stressful situation feel very easy and seamless.
September 26, 2022
Unprompted review
Reply from Safestore - Liverpool
Thank you so much for the positive review Mallory and we hope you enjoy your stay with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.