I’ve just been to Safe store in Wallisdown and what a pleasant company. I had to take my sons jacket there because he forgot it when he came to visit me (mum) He works for Safe store in Plymouth so L... See more
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Excellent service at all times by the helpful, polite and professional staff at the Poole branch. A great range of storage units at various sizes. Very clean and tidy premises with easy access. I have... See more
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The excellent customer service by the lady called Celia at the walisdown branch in Poole/Bournemouth area was first class. She helped me not only find the place when I got lost getting there as I had... See more
Company replied
I needed to drop off a parcel at Wallisdown Road Depot. Using their DHL facility. I hadn’t booked it online. But the young Lady was brilliant. And took care of everything for me instead of me having t... See more
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Company details
Written by the company
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Written by the company
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Contact info
518 Wallisdown Road | Poole, BH11 8PT, Bournemouth, United Kingdom
- 01202 974967
3.9
Great
9 reviews
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Excellent facilities
Ease of use of unit, professional approach, excellent facilities and helpful staff made my experience go smoothly.
April 27, 2026
Unprompted review
Reply from Safestore - Poole
Hi Michelle, we appreciate your feedback! We're happy to hear that our facilities, professional approach, and helpful team made your experience a positive one.
Pleasant business
I’ve just been to Safe store in Wallisdown and what a pleasant company. I had to take my sons jacket there because he forgot it when he came to visit me (mum) He works for Safe store in Plymouth so Linda is making sure it’s returned to him safely.
Thank you Linda friendly welcoming business ❤️
April 16, 2026
Unprompted review
Reply from Safestore - Poole
Hi Karina, we're happy to hear that you had such a positive experience. It's wonderful knowing the team could assist in returning the jacket. Thank you for your feedback.
I needed to drop off a parcel at…
I needed to drop off a parcel at Wallisdown Road Depot. Using their DHL facility. I hadn’t booked it online. But the young Lady was brilliant. And took care of everything for me instead of me having to do it online,
February 18, 2026
Unprompted review
Reply from Safestore - Poole
HI Donald, we're happy to hear that our colleague provided such excellent support with your parcel drop-off. We appreciate you taking the time to share your positive experience!
NORMAL to start then up up up .YOU BEEN WARNED
AI generated price increase I think, or is it just a company policy ?
I was at the Poole store for 6 MONTHS only, then they put the price up by a third or from £158 per month too. £220 per month (100sq ) GREED ; they know once you put your items in storage your NOT want to find somewhere else . BE AWARE of this company , price fair to start then when they got you TAKE MORE .
I found another bigger storage near by ( 150 sq ) £180per month .
DON”T TRUST there prices, there put them up, you been warned
February 9, 2026
Unprompted review
Reply from Safestore - Poole
HI Dw rw, we have received your feedback. We want all customers to feel confident in how our pricing and agreements work and we aim to be clear from the outset about any storage agreements which are outlined at move-in and within the agreement documentation. We have reviewed our records and call history and can confirm the agreement was set up on a flexible basis rather than as a fixed-rate contract. When you contacted the team, we did review options to see if a re-contract or alternative rate was available. At that time, the best available rate remained in line with the updated price. We are committed to being clear about pricing and terms from the outset and are always happy to discuss options with customers directly if circumstances change. Kind regards.
Professional and friendly
Professional and friendly. Very efficient and patient
Thank you
February 27, 2025
Unprompted review
Reply from Safestore - Poole
Hi there Elizabeth, glad to hear you were happy with the service you received at Safestore.
Excellent customer service 5stars
The excellent customer service by the lady called Celia at the walisdown branch in Poole/Bournemouth area was first class. She helped me not only find the place when I got lost getting there as I had no sat nav but stayed on past her working hours to complete the setup and show me around etc. she was very kind and supportive, a true credit to the team and would gladly recommend this company based on her customer service skills. Well done and thank you.
Mr wilson
March 22, 2024
Unprompted review
Reply from Safestore - Poole
Thanks James for taking the time to feedback - our customer service team always strive to provide the best customer service so we're pleased to hear how Celia was able to help you with your storage needs.
I closed the storage after giving two…
I closed the storage after giving two weeks' notice. The receptionist said not to cancel direct debit as they need to issue the refund in few days and direct debit will be cancelled automatically. After I was issue the refund, the next day i was charged monthly payment of 234 again. Contacted management and customer service 3 times, all were saying management will call you soon to discuss the refund. Nobody called or emailed explaining what is being done. Very disappointed
December 13, 2023
Unprompted review
Reply from Safestore - Poole
Hi there Kristina, we have received your feedback and I was concerned to hear about your experience at our Poole store. I’ve passed this on to the store manager to follow up regarding this matter. Many thanks.
Poole Store
Can’t thank the guys enough at the Poole store. The service I received was fantastic. Found us the best unit for all our gear, in between moving from England to Ireland. If you need storage, I would highly recommend using them. Thank you so much Mimi, Cecilia and Alex, such a great team
July 2, 2023
Unprompted review
Reply from Safestore - Poole
Thanks for taking the time to feedback Kevin - our store teams always strive to provide the best customer service so we're pleased to hear how the team were able to help you with your storage needs.
Great service and facilities.
Excellent service at all times by the helpful, polite and professional staff at the Poole branch. A great range of storage units at various sizes. Very clean and tidy premises with easy access. I have used SafeStore for four months and have received great service throughout. Thoroughly recommend this branch and its facilities.
February 25, 2023
Unprompted review
Reply from Safestore - Poole
Thanks for the top rating and great review David. It's great to hear the team at Poole were able to make your experience with self storage such a positive one. We appreciate the recommendation.
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