Safestore - Winchester Reviews 

10
TrustScore 4.5 out of 5

4.3

20 Moorside Road, SO23 7RX Winchester, GB


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Rated 5 out of 5 stars

On first visit, Leah was welcoming, down-to-earth and very helpful, sorting everything out and helping me to find the perfect solution for my storage needs....she was cleaning on my first visit and fo... See more

Company replied

Rated 5 out of 5 stars

Great facility in Winchester…. I have been a customer of SafeStore Winchester now for almost 12 months. The staff are always approachable, professional and extremely helpful. As my stay comes to... See more

Company replied

Rated 5 out of 5 stars

I came into Safestore Winchester in a proper fluster one Saturday morning. I needed to book a unit at Eastleigh that day. Leah was the most kind and helpful person. She took me under her wing and sort... See more

Company replied

Rated 5 out of 5 stars

The Winchester SafeStore team were great from start to finish. I can't fault them and I can recommend them to anyone looking for storage facilities in the local area. Thanks SafeStore.

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.

Safestore the things you love

Written by the company

Safe self storage in over 120 UK locations
We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.

Contact info

  • 20 Moorside Road, SO23 7RX, Winchester, United Kingdom

  • 01962 870020

4.3

Excellent

TrustScore 4.5 out of 5

10 reviews

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4.3

All reviews

(10)

1,713 reviews in the last 12 months

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Rated 5 out of 5 stars

Service on first visit.....and has remained first-class since!

On first visit, Leah was welcoming, down-to-earth and very helpful, sorting everything out and helping me to find the perfect solution for my storage needs....she was cleaning on my first visit and found her cleaning the entrance again on my second - the place is spotless! The storage areas are clean, well-looked after, the trolleys actually work which is super helpful and the access for loading and unloading is safe and secure. I would recommend to anyone seeking some peace of mind and storage for their goods for a short or longer time period.

July 9, 2026
Unprompted review
Safestore - Winchester logo

Reply from Safestore - Winchester

Thank you, Claire, for your wonderful feedback. We're delighted to hear that Leah made such a positive impression and that our facilities met your needs. Your recommendation means a lot to us, and we're thrilled to provide you with a spotless and secure storage experience.

Rated 5 out of 5 stars

Safestore Winchester is the place to go for all your storage needs.

I came into Safestore Winchester in a proper fluster one Saturday morning. I needed to book a unit at Eastleigh that day. Leah was the most kind and helpful person. She took me under her wing and sorted all of the paper work that I was struggling with. I cannot thank her enough for her kindness that day and since.

January 3, 2026
Unprompted review
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Reply from Safestore - Winchester

HI Fiona, we're so happy to hear that Leah could assist you during a stressful time. It's great to know her help made your experience easier. We appreciate your kind words and thank you for your feedback.

Rated 5 out of 5 stars

It's a friendly and very helpful…

It's a friendly and very helpful service that they provide at this warehouse. No complaints whatsoever. Leah goes out of her way to accommodate our requests and special attention to deliveries and safeguarding. Highly recommended and appreciated.

October 20, 2025
Unprompted review
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Reply from Safestore - Winchester

Thank you Jan, we appreciate you taking the time to share your positive experience. We're happy to hear that leah was able to provide helpful service and accommodate your needs. Thanks for the recommendation!

Rated 5 out of 5 stars

Thank you to Leah at Winchester

Thank you so much to Leah at Safestore winchester, couldn't of helped any more than she did. Helped me when I was too stupid to check opening times. Nothing was too much. Thank you Leah

July 27, 2025
Unprompted review
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Reply from Safestore - Winchester

Thank you so much Steve for leaving a lovely review, we will pass this on to Leah. If there is anything we can do to help please don't hesitate to ask.

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service from the lovely staff here, a big thank you to Leah, Oliver and James!! You are all a credit to Safestore.

June 24, 2025
Unprompted review
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Reply from Safestore - Winchester

Glad the store team could help Es, if there is anything we can do to help during your stay, please do not hesitate to ask.

Rated 5 out of 5 stars

Great from start to finish

The Winchester SafeStore team were great from start to finish. I can't fault them and I can recommend them to anyone looking for storage facilities in the local area. Thanks SafeStore.

February 20, 2025
Unprompted review
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Reply from Safestore - Winchester

Thank you for taking the time to leave such a positive review Rich! We're delighted to hear that the Winchester team provided great service from start to finish. Your recommendation means a lot, and we truly appreciate your kind words.

Rated 5 out of 5 stars

Very nice & pleasant staff.

Very nice & pleasant staff.
Very helpful , very pleased with services .

August 16, 2024
Unprompted review
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Reply from Safestore - Winchester

Hi there Amie, glad to hear you were happy with the service you received at Safestore.

Rated 5 out of 5 stars

Great facility in Winchester….

Great facility in Winchester….
I have been a customer of SafeStore Winchester now for almost 12 months. The staff are always approachable, professional and extremely helpful. As my stay comes to an end I would have no hesitation in recommending them to others and perhaps one day I will be back at the facility.

They don’t offer 24hr service like some others, but that means the facility is always manned for added piece of mind. Inside is always clean, tidy, and well maintained.

May 17, 2024
Unprompted review
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Reply from Safestore - Winchester

Thanks Rob for taking the time to feedback - our in store team always strive to provide the best customer service so we're pleased to hear how the team have been able to help you with your storage needs.

Rated 1 out of 5 stars

shocking service

shocking service
agreed a payment date each month they tried to take before payment date and when i ring to speak all that was said is we are now adding charges for late payment etc
to top it off they have increased my monthly invoice by £40 with no reason behind this as a signed to a agreed rate there is limited access even tho at first they said out of hours access was possible

i would stay away from winchester safe store at all costs there’s more cost effective storage in the area with 24 hr access

March 12, 2024
Unprompted review
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Reply from Safestore - Winchester

Hi Tobias, we have received your feedback which has been passed to the store team. They have advised that our fees and charges were explained to you as per the terms and conditions of the licence agreement, and there have been multiple attempts of contact and communication with yourself regarding this. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk. Many thanks.

Rated 5 out of 5 stars

Safestore, Winchester, UK

After looking for a storage facility for some furniture, I decided Safestore Winchester was the most convenient place, plus it had been recommended to my mother.
Mark at Safestore was extremely helpful and reassuring and was able to provide me with all the information I needed including giving me a fantastic recommendation about a removal company to move the furniture to the storage container.
On arriving there with the removal company and furniture, everything ran so smoothly and Mark showed me to the container and liaised with the removal company about placing the things into the container.
What could have been a very stressful morning turned into a very easy experience.
Thank you Mark.

March 21, 2022
Unprompted review
Safestore - Winchester logo

Reply from Safestore - Winchester

Such lovely comments about our team Anne, we will pass them onto the team in store now. Thank you so much. Enjoy your stay with us in Winchester and if there is anything we can do to help please don't hesitate to ask.

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