SK:N Reviews 

9,696
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 790 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, friendly, and professional, making them feel at ease throughout their visits. Many people highlight the excellent service and care received, often describing their overall experience as smooth, comfortable, and enjoyable. Reviewers are also very satisfied with the treatments and products, noting significant positive results and life-changing outcomes. However, some customers also noted issues with service and complaint resolution, reporting unanswered calls and a lack of acknowledgment for their concerns. A few reviewers also experienced problems with treatment quality, including concerns about the appropriateness of certain procedures or treatments that felt incomplete.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, knowledge, and caring... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall experience as... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and attentive staff who... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied

Rated 5 out of 5 stars

Always an amazing experience at SK:N Nottingham! Dr Tracy Xu and Nina are just the most lovely, calm and professional people! You are so looked after from start to finish with Nina. And Dr Tra... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the service in the Norwich Skin clinic. Been wanting laser hair removal for years and was worried about pain. But everyone reassured me and everything was well explained. Still havin... See more

Company replied

Rated 5 out of 5 stars

I just had my cyst removed today and wow they made me feel so comfortable, spoke me through every step to make sure I knew every detail to reassure me. When the procedure was in process, it was done w... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(9,696)

749 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I availed for a 4-session hair removal

I availed for a 4-session hair removal. The price is cheaper compared to other clinics in Southampton.

July 16, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Loved the Haywards Heath branch for a calm experience!

Fabulous experience! Would highly highly recommend Rachel at the Haywards Heath branch. She was very considerate and listened to my concerns. This was my first time doing this particular treatment so naturally I was anxious but she reassured me and helped me through the procedure calmly and considerately. Would definitely recommend the branch overall and Rachel's expertise.

July 16, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with Rachel. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Friendly and efficient

Oprah was wonderful - reassuring, answering all my questions. Laser hair removal can feel a bit intimidating but the quality equipment and chatting made the time pass quickly. I would recommend it.

July 15, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Oprah! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I have really enjoyed my experience so…

I have really enjoyed my experience so far with lovely Paige at Leicester skin clinic. She has carefully guided me through the process of chemical peels including what to expect, before and after care. I have had 3 chemical peels so far and I am very content with the results. I will be going for another 3 treatments to improve my skin further. Many thanks to the staff.

July 11, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Paige was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

I had some amazing advice on skincare…

I had some amazing advice on skincare from Paige Moore at the Leicester clinic. I am very happy with my new products and the customer service I received. Super helpful, she is a credit to SK:N, I would highly recommend!

June 26, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Paige! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Sk:n chester

Sk:n chester, looked after by Katrina and cyst removal done by Ehab, cannot fault the experience, procedure took less than 10 minutes and reassurance offered throughout the whole process.

July 14, 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

I've had great experiences at Sk:n in…

I've had great experiences at Sk:n in Haywards Heath for laser hair removal, the practitioner Anca has been lovely and super helpful in guiding me through the process and answering all of my questions. I would definitely recommend!

July 14, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Magical transformation to my skin

I know it’s been a while since I last had micro needling but I just wanted to tell you that all the advice you’ve given me re products etc and how to heal my skin barrier has made a HUGE transformation to my skin and it’s looking better than it has for years.

It’s always been something I was really embarrassed about so I cannot thank you enough for giving me more confidence. The biggest compliment I can give is that I’m now at the point where I’d even consider going to work with no makeup on and that would never have entered my head previously (not quite there yet but I do use half the amount of foundation I used to 🙂).

Thanks again for your magical advice.

April 2, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 1 out of 5 stars

DO NOT USE!!!

DO NOT USE!!!

I visited their London Wall clinic for botox and filler just under two weeks ago and was treated by Torkan Hirbod (awful practitioner). I had a dreadful experience which resulted in Torkan being verbally abusive to me on the phone. I was contacted by senior management who agreed that the way I had been treated was appalling. However, it gets worse. Around a week post treatment, I started to notice significant asymmetry in my face, the right side of my face has been overtreated with botox, causing my eyelid to droop and poor placement to the left side of my face has resulted in a misshapen eyebrow. During this time, I have also been reviewed by two professionals, a cosmetic dentist and an NHS surgeon, who have both confirmed the results are from improper placement of botox. They have both written reports of their findings.

I attended a review appointment with nurse Amy, on Saturday at the Harley Street clinic. Amy was lovely and agreed with me that results were unsatisfactory. She also gave me the unfortunate news that the only thing she could do was attempt to even out my facial features by matching the overtreated side, meaning that there would be drooping to both sides of my face, but it would look slightly better than before. As botox cannot be removed, my only option is to wait 12 weeks for the botox to wear off. In spite of all this, I have not once been offered a refund. Absolutely disgraceful! I have since reported the wall clinic to the regulator - the Care Quality Commission, who are contacting me later to gather more information. I have taken several pictures as proof of the damage caused and have requested a full refund from my credit card company.

DO NOT USE THEM!!!

June 30, 2026
Unprompted review
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Reply from SK:N

Thank you for taking the time to leave your review. We are disappointed to learn of your experience which is not one shared by the vast majority of our patients.

I understand you have been in contact with our Customer Services team regarding the concerns you have raised. We have reflected with the members of staff involved with your recent experience in an effort to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified.

I have passed your feedback to our team, who will be in contact with you again to discuss this further.

If you would like to discuss anything with us in the meantime, we would invite you to do so by contacting our team on 0333 014 1666 so we can speak with you directly.

Rated 5 out of 5 stars

I love my appointments with SKN…

I love my appointments with SKN Chester. Dalia and Katrina are so welcoming and put you at ease. I have been visiting SKN for a while now and wouldn’t go anywhere else! I fully trust their advice when discussing treatments and my treatments have given my aging skin a boost (and my confidence too!).

July 11, 2026
Unprompted review
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Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

I had the most wonderful and luxurious…

I had the most wonderful and luxurious experience at the skin clinic with Katrina. From the moment I walked in, I felt truly welcomed, cared for, and completely at ease. Katrina’s professionalism, expertise, and warm, attentive nature made the entire experience exceptional.

She took the time to understand my needs, provided thoughtful guidance, and delivered my treatment with incredible skill and attention to detail. The level of care, elegance, and personal touch she brings is outstanding.

I left feeling delighted with the results. Katrina creates such a beautiful, calming atmosphere, and her passion for what she does truly shines through. I would highly recommend her to anyone looking for a premium skincare experience — I will definitely be returning.

July 10, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

The best in the game

The best in the game! Honestly couldn’t recommend Katrina and the team any more!! If needed I will be back!! Clinic was spotless and nice and smooth!!

July 11, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Katrina & Dalia

Katrina & Dalia were very welcoming and made me feel comfortable from the beginning. They both talked me through everything and my questions were answered thoroughly.

July 11, 2026
Unprompted review
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Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Experience was amazing

My experience here at skin was great as i got to know more about my skin improvements and what to do to make it better. Paige was amazing she did great she explained everything very well. Would recommend to my friends for sure. I found alot about my skin which i wanted to know for so long . She was great

July 11, 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Dr Ramadan was amazing and very kind

Dr Ramadan was amazing and very kind. I was treated straight away and he has left me feeling confident going forward. The staff are wonderful. It’s worth going private

July 11, 2026
Unprompted review
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Reply from SK:N

We’re grateful for your feedback and so happy you had a 5-star experience with us!

Rated 5 out of 5 stars

My appointment was with Katrina

My appointment was with Katrina. She was professional, as always, and carried out the treatment in a very organised and thorough manner. Her attention to detail and calm approach made me feel comfortable throughout the appointment, and I left feeling very satisfied with the treatment. I would highly recommend her.

July 10, 2026
Unprompted review
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Reply from SK:N

Thank you for taking the time to leave such a glowing review! We’re thrilled that you had a great experience and that you’re happy with your results. Our team is always here to assist with any future needs or questions—see you at your next appointment!

Rated 5 out of 5 stars

Skin Clinic - Liverpool

This was my first appointment with Skin Clinics in Liverpool.
Victoria (RN) explained in detail the service and what it will entail. Staff was welcoming and confident with their practice.
Can’t wait to start my sessions!

July 11, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Lovely staff

Lovely staff, great service, had laser treatment several times before and have had no issues

July 11, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

First visit

First visit, received a lovely welcome from Katrina, friendly and informative, putting us at ease instantly. Concerned for our wellbeing, during a heatwave, she moved us to a cooler area of the clinic. Dalia has provided a treatment plan providing optimisim for the future. Both Katrina and Dalia very professional and reassuring.

June 27, 2026
Unprompted review
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Reply from SK:N

Thanks for the amazing review! We’re so glad we could meet your expectations.

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