SK:N Reviews 

9,662
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 783 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, caring, and professional demeanor, making them feel at ease during their visits. Many people highlight the excellent service and user experience, noting the clear explanations of procedures and the personalized approach to their needs. The product results, such as laser hair removal and skin treatments, are frequently described as remarkable and effective, leading to significant improvements. However, some customers experienced issues with communication, particularly regarding appointment delays and a lack of transparency about treatment costs or options. A few people also reported dissatisfaction with some staff members, citing rushed appointments, insufficient treatment, or unsatisfactory conduct.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism, knowledge,... See more

Service

Consumers find service to be positive, with many reviewers describing it as first-class and expressing... See more

User experience

People report positive experiences with user experience, often highlighting the friendly and informative... See more

Customer service

Customers consistently note positive experiences with customer service, praising the staff for being... See more

Product

Users describe positive interactions with product, with many expressing satisfaction with the results of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aine, Claire and Dr Hosur we so welcoming and accommodating to all of my questions, even squeezing me in early and post appointment getting me back in to ensure I had everything I needed. When you doi... See more

Company replied

Rated 5 out of 5 stars

I was extremely happy with my experience and treatment at the Brighton Clinic, Both my consultation and my treatment carried out by Dr hosur was done in a chilled environment even music in th... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this place, my first time using skin & I would recommend to anyone to use for removing hair, im only on my 4th session and this works wonders for me! My confidence has grown & I feel... See more

Company replied

Rated 5 out of 5 stars

I had my first consultation with Alivia, she made me feel very comfortable from the beginning and talked me through everything, and made sure all my questions were answered. Im very excited to start m... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(9,662)

717 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited SK:N Chester in June and July.

Visited SK:N Chester in June and July.
Very warm welcome from Katrina who made me feel very welcome and couldn’t have been more professional.
I was introduced to Gary the Surgeon who was so informative and allayed any fears I had. He talked me through the procedure and put me completely at ease. The procedure itself went exactly as described and the after effects were even better than he had told me.
Overall from the first visit to the aftercare they have been excellent and would definitely recommend them.
Big thanks once again to Katrina and Gary.

June 30, 2026
Unprompted review
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Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Katrina and Gary were both great

Katrina and Gary were both great, went in for a minor surgery but explained everything and made sure I felt completely comfortable and knew what was going to happen. The distraction conversation was very good and made me feel at ease and made the surgery fly it. Couldn’t fault it

June 30, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love.

Rated 5 out of 5 stars

Great service with friendly staff.

SK:N Clinic in Liverpool is superb, I'm currently halfway through a course of laser tattoo removal and the results are great. Victoria is professional and friendly, and always takes the time to explain everything in detail. Reception staff always helpful and accomodating too. Would definitely recommend.

July 7, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Amazing team at SK:N Jubilee Street Brighton

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure step-by-step his care didn’t stop there the after-care support he provided was excellent. I wouldn’t trust anybody else with my skin. He’s colleagues Harriet and Claire were also so kind and welcoming and helpful  I completely trust his team and this clinic and wouldn’t go anywhere else. I am absolutely thrilled with my results five stars all round. 

July 6, 2026
Unprompted review
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Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals.

Rated 5 out of 5 stars

Hydra facial

Paige did my hydra facial and was very good. She’s very attentive to details and has excellent customer service skills. I’ve used Skn numerous times over the years and has always received excellent service. 😊

June 12, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

Laser hair removal treatment

I had a laser hair removal treatment with Marni at the SK:N Clinic in Edgbaston in Birmingham and it was a really wonderful experience! I was quite nervous for the treatment, but Marni was really patient and supportive throughout and it barely hurt at all. I recommend getting laser hair removal treatment with Marni at the clinic! Thank you!

July 2, 2026
Unprompted review
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Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Milisa at Manchester Bridgewater was…

Milisa at Manchester Bridgewater was extremely friendly and informative. The hydrafacial was amazing and my skin looks amazing. She also found great skincare to help my textured skin.

July 4, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

No complaints

Great staff and service the best for laser hair removal.

July 4, 2026
Unprompted review
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Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Great Staff

Staff are amazing and kind, especially Harriet who did my laser hair removal.

July 4, 2026
Unprompted review
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Reply from SK:N

We’re grateful for your feedback and so happy you had a 5-star experience with us!

Rated 5 out of 5 stars

First consultation

I had my first consultation with Alivia, she made me feel very comfortable from the beginning and talked me through everything, and made sure all my questions were answered. Im very excited to start my laser hair removal treatment with her! :)

July 3, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

So welcoming and lovely

So welcoming and lovely. Nina at the front desk was lovely and Emma doing my laser was so nice aswell!!

July 3, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I absolutely love this place

I absolutely love this place, my first time using skin & I would recommend to anyone to use for removing hair, im only on my 4th session and this works wonders for me! My confidence has grown & I feel so much more happy in myself, not hiding my face away anymore! The ladies are absolutely lovely are very caring, they want to do a good job so ask everytime I come how I’ve been getting on, I had Emma for my first one, then a few others girls they are all great! 4th session I had Emma back and we have such a laugh, she’s so kind & caring, & I love my visits to skin every 4 weeks! Would recommend skin in chelt!

July 3, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

simple process from the start

simple process from the start, friendly staff and very informative - nothing was too much trouble. Very pleasant experience.

June 25, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

All three members of staff excelled in…

All three members of staff excelled in their roles. Absolutely first class service. Very, very good. (Pillar cyst removal).

June 24, 2026
Unprompted review
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Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Welcoming staff forthcoming with…

Welcoming staff forthcoming with detailed and helpful information. The procedure was quick and painless. I would highly recommend this clinic.

July 1, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

I had an amazing experience with Emma…

I had an amazing experience with Emma and Nina during my laser treatment on my neck. From the moment I arrived in the Nottingham branch they made me feel completely comfortable and at ease. They were both incredibly professional, knowledgeable, and took the time to explain everything, making sure I felt confident throughout the entire process.

Their attention to detail and genuine care really stood out, and the treatment was much more comfortable than I expected because of their expertise. They were friendly, reassuring and went above and beyond to provide outstanding care.

I can’t recommend Emma and Nina highly enough. If you’re considering laser treatment, you’re in the best hands with them. Thank you both for such a fantastic experience I wouldn’t hesitate to come back!

July 1, 2026
Unprompted review
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Reply from SK:N

Thank you for taking the time to leave such a glowing review! We’re thrilled that you had a great experience and that you’re happy with your results. Our team is always here to assist with any future needs or questions—see you at your next appointment!

Rated 5 out of 5 stars

Thank you for making me comfortable from start to fish

I was extremely happy with my experience and treatment at the Brighton Clinic,
Both my consultation and my treatment carried out by Dr hosur was done in a chilled environment even music in the background .
I was having a medium sized Lipoma on my shoulder removed aided by Aine my initial worry turned into a fun experience and surprisingly little pain only the first injections and after that it was pain free .. after the procedure I was given clear instructions on aftercare. From start to finish i was treated in an inclusive,respectful and caring way. Thank you

June 27, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Faha at the London wall branch is…

Faha at the London wall branch is great. She helped my skin improve drastically by recommending the right treatments and doing them to a high standard.

July 1, 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 1 out of 5 stars

WONT BE USING AGAIN!!!

Today I went for a consultation with Torkan Hirbod for Botox and Lip filler at the London Wall clinic. I had booked an appointment for a consultation and treatment. I explained my concerns to Torkan and expressed (more than once) that I wanted two areas of Botox and 0.55ml of lip filler (which is what I had booked). Torkan seemed knowledgeable and professional to begin with. She agreed to treat the areas of concern for Botox. When discussing lip filler, she recommended a certain technique and explained the reasons for her recommendation which I was happy with. I consented to treatment, and was given an IPad to sign electronically, however, no Ts and Cs were discussed at all (which I was a little surprised about).

I proceeded with treatment. Torkan explained what she was doing throughout, however, I had my eyes closed throughout treatment (which is common for patients) having worked in a clinic for several years myself.

Once treatment was finished, I was given aftercare advice and instructed to take my treatment slip to reception and pay, which I did. £530 later, all seemed good, and I left.

15 minutes later I had a voicemail on my phone from the clinic asking me to call them back as I had supposedly ‘underpaid’. Confused, I called them back and was informed that I had to pay for another 0.55 of filler. I explained this was incorrect and confirmed that I had told Torkan, I only ever have 0.55ml in my lips and this is what I had requested and consented to. The receptionist then placed me on hold and a short time later, Torkan took over the call.

Torkan’s tone immediately changed and any professionalism had gone out of the window at this point. In complete disbelief, I endured her shouting and talking over me for a good 5 minutes. She accused me of calling her ‘stupid’ (a term which never left my mouth), I could barely get a word in. She was shouting, claiming I owed for another 0.55ml of filler which she had supposedly put in my lips (which she never once mentioned during my appointment). She recommended a TECHNIQUE and placement, at NO POINT did she mention she would be using more or any additional cost. She accused me of being aware, because I’d apparently ‘seen the empty syringe’, yet my eyes were closed throughout the whole treatment! After repeated shouting from Torkan, I hung up. I am still in complete shock that a customer has been treated this way! If I could give no stars, I would.

Despite this awful experience, the front of house staff were both lovely, one of whom called me back swiftly, apologised for my experience, and agreed that there needs to be greater transparency for patients during consultation. She kindly moved my follow-up appointment to the Harley street clinic at my request. It’s safe to say I won’t be returning to the Wall Street clinic, and will be making an official complaint to the clinic!

June 30, 2026
Unprompted review
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Reply from SK:N

We are sorry to learn of your experience. We are thankful for all patient feedback, and we take feedback such as that provided by you extremely seriously.

We would like to reflect with the members of staff involved with your recent experience in an effort to better understand those events, and to ensure that appropriate learnings are taken wherever they are identified.

In order to do this, a member of our senior leadership team will be in contact with you to discuss your experience. If you would like to discuss anything further before then, we would invite you to contact us on 0333 014 1666.

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