SK:N Reviews 

9,672
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 783 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, caring, and professional demeanor, making them feel at ease during their visits. Many people highlight the excellent service and user experience, noting the clear explanations of procedures and the personalized approach to their needs. The product results, such as laser hair removal and skin treatments, are frequently described as remarkable and effective, leading to significant improvements. However, some customers experienced issues with communication, particularly regarding appointment delays and a lack of transparency about treatment costs or options. A few people also reported dissatisfaction with some staff members, citing rushed appointments, insufficient treatment, or unsatisfactory conduct.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism, knowledge,... See more

Service

Consumers find service to be positive, with many reviewers describing it as first-class and expressing... See more

User experience

People report positive experiences with user experience, often highlighting the friendly and informative... See more

Customer service

Customers consistently note positive experiences with customer service, praising the staff for being... See more

Product

Users describe positive interactions with product, with many expressing satisfaction with the results of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aine, Claire and Dr Hosur we so welcoming and accommodating to all of my questions, even squeezing me in early and post appointment getting me back in to ensure I had everything I needed. When you doi... See more

Company replied

Rated 5 out of 5 stars

I was extremely happy with my experience and treatment at the Brighton Clinic, Both my consultation and my treatment carried out by Dr hosur was done in a chilled environment even music in th... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this place, my first time using skin & I would recommend to anyone to use for removing hair, im only on my 4th session and this works wonders for me! My confidence has grown & I feel... See more

Company replied

Rated 5 out of 5 stars

I had my first consultation with Alivia, she made me feel very comfortable from the beginning and talked me through everything, and made sure all my questions were answered. Im very excited to start m... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,672)

726 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were really helpful

They were really helpful. Explained all the procedures in such simple terms. It was an interesting consultation experience. I’d be going back for my treatments soon.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Jodat is super caring and skilled

Jodat is super caring and skilled. I’ve done Microneedling with her and I always feel like I’m in good hands. She explains things clearly and helps me understand what the treatment does and how to take care of my skin

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I am a return patient of the clinic

I am a return patient of the clinic, most recently Dr Zeina at the Milton Keynes clinic removed my facial pigmented seborhheic keratosis under local anaesthetic. He is very thorough, professional and caring in his approach The whole consultation and procedure was a smooth and painless experience. All the support staff were very pleasant and professional also. It's good to feel that you are in safe hands witn health-related matters...5 stars, they deserve them!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service in the Norwich Skin clinic. Been wanting laser hair removal for years and was worried about pain. But everyone reassured me and everything was well explained. Still having my sessions but already very happy with results. I can already tell a significant difference. Can't recommend enough

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Give it a pass

My experience at the Melksham sk:n clinic was extremely disappointing from start to finish.

I booked a consultation after my GP confirmed I was suitable for treatment and recommended sk:n as a reputable clinic. Before anyone even asked what I was coming in for or listened to my concerns, the priority seemed to be taking payment. I was required to pay the £50 consultation fee immediately, and when I attended my appointment, I wasn't allowed to leave until the 'practitioner' double and triple checked that I had paid (even though I wasn't allowed to make an appointment without paying this fee?) It seemed the fee collection took priority over understanding or helping the patient.

The consultation itself lasted around 10 minutes. Rather than receiving a clear diagnosis or treatment plan, I was told the clinician wasn't sure whether the treatment was appropriate and suggested I book another consultation with a different clinician at an additional cost of £185. I left no better informed than when I arrived.

Concerned by the lack of certainty, I sought a second opinion at another reputable clinic (Revitalise Skincare Clinic in Bath). They diagnosed the issue, carried out the treatment, and arranged follow-up appointments all in the same visit. That experience made it very difficult to understand why I had been asked to pay an additional £185 simply to establish whether I could have the treatment.

The way my complaint was handled was just as disappointing. My calls went unanswered, so I had to drive to the clinic to speak to the manager in person. I was promised a response within a week but heard nothing for two weeks and had to chase them myself. The response I eventually received did not accurately reflect what happened during my appointment, including claiming I had declined a skin scan that I was never offered.

Based on my experience, it's easy to see why the clinic often appears to be empty. The service felt inexperienced, the complaints process was unprofessional, and I was left to chase a resolution every step of the way.

I would not recommend this clinic.

May 30, 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your dissatisfaction, which is not one shared by the vast majority of our patients.

From speaking with our Customer Services team, I believe you have been in contact with us, and I can confirm that a response to your complaint was sent to you yesterday, which if you require resent, we would be happy to do so.

If you would like to discuss your concerns further with a member of our team, you can call us on 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

I just had my cyst removed today and…

I just had my cyst removed today and wow they made me feel so comfortable, spoke me through every step to make sure I knew every detail to reassure me. When the procedure was in process, it was done with care and success within less than 10 minutes. Will be recommending to everyone and will definitely be going back for anything else needed in the future.

July 8, 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

SK:N Southampton

Simona was very knowledgeable and explained the laser procedure with care and clarity. I look forward to starting my treatment.

July 8, 2026
Unprompted review
SK:N logo

Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 5 out of 5 stars

Visited SK:N Chester in June and July.

Visited SK:N Chester in June and July.
Very warm welcome from Katrina who made me feel very welcome and couldn’t have been more professional.
I was introduced to Gary the Surgeon who was so informative and allayed any fears I had. He talked me through the procedure and put me completely at ease. The procedure itself went exactly as described and the after effects were even better than he had told me.
Overall from the first visit to the aftercare they have been excellent and would definitely recommend them.
Big thanks once again to Katrina and Gary.

June 30, 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Katrina and Gary were both great

Katrina and Gary were both great, went in for a minor surgery but explained everything and made sure I felt completely comfortable and knew what was going to happen. The distraction conversation was very good and made me feel at ease and made the surgery fly it. Couldn’t fault it

June 30, 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love.

Rated 5 out of 5 stars

Great service with friendly staff.

SK:N Clinic in Liverpool is superb, I'm currently halfway through a course of laser tattoo removal and the results are great. Victoria is professional and friendly, and always takes the time to explain everything in detail. Reception staff always helpful and accomodating too. Would definitely recommend.

July 7, 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Amazing team at SK:N Jubilee Street Brighton

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure step-by-step his care didn’t stop there the after-care support he provided was excellent. I wouldn’t trust anybody else with my skin. He’s colleagues Harriet and Claire were also so kind and welcoming and helpful  I completely trust his team and this clinic and wouldn’t go anywhere else. I am absolutely thrilled with my results five stars all round. 

July 6, 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals.

Rated 5 out of 5 stars

Hydra facial

Paige did my hydra facial and was very good. She’s very attentive to details and has excellent customer service skills. I’ve used Skn numerous times over the years and has always received excellent service. 😊

June 12, 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

Laser hair removal treatment

I had a laser hair removal treatment with Marni at the SK:N Clinic in Edgbaston in Birmingham and it was a really wonderful experience! I was quite nervous for the treatment, but Marni was really patient and supportive throughout and it barely hurt at all. I recommend getting laser hair removal treatment with Marni at the clinic! Thank you!

July 2, 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Milisa at Manchester Bridgewater was…

Milisa at Manchester Bridgewater was extremely friendly and informative. The hydrafacial was amazing and my skin looks amazing. She also found great skincare to help my textured skin.

July 4, 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

No complaints

Great staff and service the best for laser hair removal.

July 4, 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Great Staff

Staff are amazing and kind, especially Harriet who did my laser hair removal.

July 4, 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re grateful for your feedback and so happy you had a 5-star experience with us!

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