Stokers Furniture Reviews 

7,040
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff members who provide thorough guidance, ensure a relaxed atmosphere, and make furniture shopping entirely stress free without applying any sales pressure. Shoppers regularly highlight the impressive and wide selection of high quality products showcased inside clean, spacious, and beautifully presented store environments. Consumers also deeply appreciate the remarkably smooth purchasing process, clear delivery explanations, and the wonderful ongoing aftercare support offered by the dedicated team. Many visitors mention that they look forward to returning for future purchases because every visit consistently feels welcoming, pleasant, and completely tailored to individual needs.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are very helpful,... See more

Product

Users describe positive interactions with product, highlighting a fantastic range of high quality furniture... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently knowledgeable,... See more

User experience

People report positive experiences with user experience, highlighting a relaxed atmosphere and helpful staff... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into Stokers Chester today to find a new sofa. The staff were really polite but let us have a look around of our own accord until we found the sofa we wanted. Steve Wood was extremely helpful, he... See more

Rated 5 out of 5 stars

Beautiful store with lots of choice for anyone wanting sofas, beds etc. Really helpful sales adviser (Mark Cain) who talked through our options and made the buying process very quick and straightforwa... See more

Rated 5 out of 5 stars

We visited Stokers Furniture store in Chester to look at different dining chairs. The staff were quietly attentive without being intrusive. Whenever we required information there was always someone a... See more

Rated 5 out of 5 stars

Stokers is a really good furniture store with a wide range of quality products. We were served by Jenny who was excellent - very knowledgeable, efficient & friendly. We would have no hesitation recomm... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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5.0

All reviews

(7,040)

1,412 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff at the Southport store are…

The staff at the Southport store are always very friendly and helpful. The showroom is large, bright and has a beautiful display of quality furniture. I was served by Chris Sixsmith who was also friendly and helpful.and my new bed was ordered quickly and efficiently. Highly recommended for service and quality.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Clare Morrison & Carl Sixsmith Thank you

Clare Morrison & Carl Sixsmith were extremely helpful, patient and understanding, and really took the time to listen to our concerns. When it came to choosing a replacement mattress, Carl was fantastic. He talked us through the different options without putting any pressure on us and helped us choose one that we feel is much better suited to our needs. Thank you to all at Stokers

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Visited today

Visited today, salesperson Steve Hartwell, well versed and knowledgeable, patient and helpful. Obviously been in the business many years, if there were more like him internet shopping would collapse.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Was served by Mike who was knowledgeable about the different sofas that I was considering, which helped me in choosing the right option. Would recommend

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Steve was very helpful and knowledgeable but not pushy. They have a great range of furniture and we love that it’s a family business. Can thoroughly recommend them

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly sales service

We went to the Chester store to buy a new three piece suite, and were looked after very well by Andrew Short.

We had a good idea of the sort of suite we wanted, but had a few specific questions: Andrew was very helpful in answering the questions, but just as importantly, didn't try to pressurise us into making any decisions. He was friendly, polite, helpful and efficient throughout the process while we discussed the exact configuration and price, and we left feeling that we had had very good service from him, as well as a deal that we were happy with.

(Obviously, this is a review of the sales process only – we shall review the suite when it's been delivered…)

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience shopping in Stockers

Great experience shopping in Stockers. Staff very friendly and left you alone to browse but always on hand if needed any advice or support. Julie Williams was a great help and nothing was too much trouble for her. Definitely recommend..

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service

We went to Stokers last Sunday to find our recliner sofas. We wanted it in leather, firm/ supportive and on legs because of my disability problems.

We were helped so much by Julie Williams. She was attentive without being pushy as this would have put us off. She achieved the right balance. Julie explained everything thoughly and her patience was really good.

I think that Stokers are very lucky to have her as a member of their team as decent sales people are hard to find these days. I am happy to recommend the service we received and we look forward to receiving our new sofas in the near future.
Kindest regards and a big Thank You
Tricia and James

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Suites

Went to look at suites today, but then we always head to stokers, wouldnt go any where else, thank you julie williams for all your help ( even going as far as looking up on computer what are suite would look like with the material we picked) staff never pushy but there if you need them, good quality furniture, thanks again julie.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

We had a great experience at the Ormskirk store and brilliant service from Tracey Corns. She was very helpful and very patient with us, especially with making our decision.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great Store with excellent staff.

We visited Stokers Furniture store in Chester to look at different dining chairs. The staff were quietly attentive without being intrusive. Whenever we required information there was always someone available to ask. Julie Williams was very helpful and polite and went the extra mile to find further information if that was required. She assisted us in trying various dining chairs which led to us purchasing four chairs for our new dining table, and a new coffee table.
Julie was very knowledgable and helpful and we are looking forward to receiving our new purchases.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Stokers is a really good furniture…

Stokers is a really good furniture store with a wide range of quality products. We were served by Jenny who was excellent - very knowledgeable, efficient & friendly. We would have no hesitation recommending this store.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Martin was fabulous

We recently purchased a sofa. Martin helped us choose, he was so knowledgeable about Ercol and nothing was too much trouble.ww would recommend Stokera and Martin, he is a credit to the company!

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Stokers Chester

Went into Stokers Chester today to find a new sofa. The staff were really polite but let us have a look around of our own accord until we found the sofa we wanted. Steve Wood was extremely helpful, he gave great recommendations to what materials sound the best for us. He made the whole process stress free and gave us all the information we needed about the sofa and the aftercare too! Super excited for our new sofa to arrive!

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Good attentive staff (in Chester Branch).Allowed us to walk around freely but there when we required assistance.
Steve was very helpful and sorted the best deal for us!

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Bed shopping made easy

My husband and I visited Stokers in Chester last week to buy a bed. The range in store was fantastic - we had assumed we would also go and look in other shops but there was no need. Steve Hartwell could not have been more helpful - really knowledgeable, happy to spend as much time with us as we needed to answer our (many!) questions but also left us to browse on our own for as long as we wanted, while always being available when we came up with yet another question. Once we finally decided, he put together a great package for us so that we were very pleasantly surprised by the final price. A much easier experience than we were expecting and we can't to get our new bed. Thanks, Steve!

August 31, 2026
Unprompted review

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