Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... See more
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We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play... See more
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I started off with my 5 year old niece in the soft play area, the lady on the desk seemed completely uninterested by anything and we didn't even get a smile. There were children definitely not followi... See more
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We had a wonderful time; it was a chance to be with family and celebrate our 19th wedding anniversary. We will definitely be back again.
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Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, United Kingdom
- 0333 034 6100
3.7
Average
147 reviews
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Reply from Tenpin - Gloucester
Hello Chris, Thank you for sharing your comments with us! We are thrilled to hear that you all had a wonderful time at our Tenpin in Gloucester. We do hope to see you again very soon. Best Wishes - Kimberley
Bowling food package
We did bowling with a food package. Food was ok but could be improved. Had burgers and chicken burgers. Also did pool and others games which were good.
March 7, 2026
Reply from Tenpin - Gloucester
Hi there, thank you for the fab 4* review for Tenpin Gloucester! We're glad to hear that you enjoyed the bowling and pool, and we really appreciate your feedback about the food which we will ensure is passed onto our team. We hope to welcome you back again soon! Best wishes - Adelaide
Reply from Tenpin - Gloucester
Hi Lesley,
Thank you for your fantastic 5* review at Tenpin Gloucester! We are delighted you've had such a great time whilst on your recent experience with us and we look forward to welcoming you back again very soon! Best wishes- Steph
Not a good review
An incredibly rude barman who, when asked for some more lemonade in a glass of wine huffed & rolled his eyes. Drinks ordered via QR code, left sitting on the bar with various bar staff looking where they were for then walking off. An very rowdy family in the next lane who were throwing two balls down at a time very loudly, sliding onto the alley & no one challenged them.
March 1, 2026
Reply from Tenpin - Gloucester
Hi Yvonne, thank you for taking the time to leave a review of Tenpin Gloucester. We are sorry to hear about the issues you faced during your recent visit. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk. Once again, we are sorry for any inconvenience caused and we do hope to welcome you again for a much better experience.
Take care,
Kirsty
The staff are all very friendly and…
The staff are all very friendly and very helpful. The children love collecting tickets and recieving great prizes.
March 1, 2026
Reply from Tenpin - Gloucester
Hi Kelly, thank you for the 5* rating of Tenpin Gloucester. We are pleased to hear you all had a great experience and that the team left a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty
Reply from Tenpin - Gloucester
Hi Stephen, thank you for the excellent 5* rating for Tenpin Gloucester! We're delighted to hear that you had a great time with your family and we look forward to welcoming you back again soon! Best wishes - Adelaide
Poor food
Bowling and entertainment was good only bad points was that the air hockey ate £2 which I had to get back from the bar and food was made by an 8yr old which was terrible but still enjoyed the evening with my wife and boys.
February 19, 2026
Reply from Tenpin - Gloucester
Hi Karl, thank you for the 4* review for Tenpin Gloucester! We're delighted to hear that you had a good visit with your family and that you enjoyed the bowling. We're sorry to hear that you didn't enjoy the food and will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon! Best wishes- Adelaide
Disappointing experience
When we arrived for our booked time slot of the bowling alley, the alley was not ready yet. We went to get drinks, only one staff member on the bar on a busy Friday evening. Majority of tables had old food and drinks left. Tables were all dirty. After getting a drink our lane was ready. When we found our lane it was dirty, with previous people’s drink glasses on the sticky table. Someone came to clean when we had nearly finished our 2nd game.
Ladies toilets were dirty with dirty toilets and toilet roll all over the floor.
Overall wouldn’t rush back due to the cleanliness issues and expensive for a family of 6.
February 20, 2026
Reply from Tenpin - Gloucester
Hi Vicky, thank you for taking the time to write a review for Tenpin Gloucester! We're sorry to hear that there was a delay to start your games and issues with the cleanliness of the restaurant and at the lanes. We really appreciate your feedback and will ensure this is passed on to be looked into. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester'. Best wishes - Adelaide
WiFi is rubbish but bowling is good
WiFi is rubbish, but the bowling was great, the food speedy, and service very friendly and the venue very clean
February 19, 2026
Reply from Tenpin - Gloucester
Hi Emmi,
We appreciate your feedback and are glad you enjoyed the bowling, speedy food, friendly service, and cleanliness. We'll look into the WiFi issue. Thanks! Best wishes - Clare
Reply from Tenpin - Gloucester
Hello There, Thank you for taking your time to leave us a great 5* review for our Tenpin in Gloucester. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Dirty
Dirty, bowling stations not cleared of empty glasses and food before the next group,
February 20, 2026
Reply from Tenpin - Gloucester
Hello Lucy,
Thank you for taking the time to rate Tenpin Gloucester 2 stars. We appreciate you taking the time to share your experience. We'll address the cleanliness and service issues to ensure a better environment for everyone. We look forward to welcoming you back and hope that your next visit is a 5 star experience. All the best ~ Laura
Really long wait time check in
Really long wait time check in, stuff are too bussy because just two person on.
February 19, 2026
Reply from Tenpin - Gloucester
Hello,
Thank you for taking the time to rate Tenpin Gloucester 3 stars. We appreciate the feedback and are sorry to hear that it took a while to get you logged in. We hope that the rest of you experience was an enjoyable one. All the best ~ Laura
A really lovely time !
February 20, 2026
Reply from Tenpin - Gloucester
Hi there, thank you for rating Tenpin Gloucester 5*! We're delighted to hear that you had a lovely time, and we can't wait to see you again soon! Best wishes - Adelaide
It was easy to book
It was easy to book, the Lane was ready for us, we were met by smiling friendly staff
February 15, 2026
Reply from Tenpin - Gloucester
Hi Julie, thanks for leaving a rating and review for Tenpin Gloucester! We appreciate you taking the time to leave us a 5-star rating! We're so happy to hear that booking was easy and our staff were friendly and helpful. We look forward to welcoming you back again! Best wishes - Rosie
Don’t advertise something you are unable to deliver
There wasn’t a negative regarding the bowling. The service was as expected and the bar drinks served with a smile. But the food, chips and natcos! How can you get something as easy as this so wrong. Cold, such small portions and a squirt of a cheese coloured liquid then smothered in some brown shavings. After paying £150 ish for the bowling I was hoping for a nicely presented snack for my grandchildren!
February 16, 2026
Reply from Tenpin - Gloucester
Hi Annette, thank you for leaving Tenpin Gloucester a wonderful 4* rating. We are very pleased to hear you enjoyed your experience bowling with us, but we are very sorry to hear we fell short regarding the food. We appreciate the feedback regarding the food and we will ensure this is passed on to the appropriate team for future improvements. We hope you'll consider visiting us again in the future to enjoy more bowling! Best wishes - Kaylee
The coffee machine being cleaned while…
The coffee machine being cleaned while we were there was inconvenient. But the staff were polite and really friendly. Thanks
February 16, 2026
Reply from Tenpin - Gloucester
Hello Juli,
Thank you for taking the time to rate Tenpin Gloucester 4 stars. We appreciate your feedback and are glad the staff were friendly. We're sorry for any inconvenience caused by the coffee machine cleaning. We hope you enjoyed your visit and that we get to welcome you back again soon. All the best ~ Laura
Half term
We made the mistake of going at half term it was to noisy also we feel its wrong that ten pin Tuesday is after 6pm during school holidays and £2 cheaper if you book online we can't always plan our trip so its punishment for the customer and unfair
February 17, 2026
Reply from Tenpin - Gloucester
Hello Miss Margaret Ancrum,
Thank you for taking the time to rate Tenpin Gloucester 2 stars. We appreciate your feedback regarding your visit during half term. We're sorry the noise levels impacted your experience. We hope that you enjoyed your visit and that your next visit is a 5 star experience. All the best ~ Laura
Booked a deal for my daughters 7th…
Booked a deal for my daughters 7th bday, not an actual bday deal, but one game (the little ones get bored quick!) With food/unlimited squash & 2hrs of softplay afterwards. Anyway - it's 3:30pm on a Sat afternoon, so it's fairly busy...When we were checked in at the desk, it was quick and fairly straightforward, so all good, however, when I asked the girl who was booking us in if we could give an approx time for when the food could come out (I was hoping for around 4:30pm, softplay was at 5, they wouldn't be hungry at 3:30pm, and I guessed it would take around an hour for 10 of us to bowl across two lanes) anyway, she seemed like she was preoccupied with the computer screen, and just flat out said "no" and that was it? Okay, whatever, we'll just have to hope it's not straight away - it comes out at 3:45pm, it's fairly warm (nuggets/chips) the kids are happy enough. The "unlimited" squash however, was nowhere to be seen....15mins go by and I'm being pestered for drinks, so I go to the bar.."okay, I'll let someone know" was the response. Another 15mins go by and this time my wife has to go up, 5mins later the drinks turn up, at this point we're over halfway through the game. The lane we were on suddenly has a meltdown, and the pins don't come back down (it happens, it's a bowling alley) but no-one responded to the "service" button we pressed (it lights the screen up with a large exclamation mark) after 15mins (everything is 15mins lol) I went to pester a member of staff....(there's lots of staff by the way, but the manager had zero people skills towards them, and was clearly out of his depth in his role of "management") anyway, "I'll get someone out to you" was the response, another 10mins and they finally get to us. The kids enjoyed it, but there was some serious breakdown in communication, and the manager needs to put together some team bonding sessions to iron out the issues!...on a lasting note, the toilets smelt awful, but they always do at the Gloucester site? We'll probably return as bowling is fun, but it was very poorly managed.
February 14, 2026
Reply from Tenpin - Gloucester
Hello S.Ford,
Thank you for taking the time to rate Tenpin Gloucester 2 stars. We appreciate you sharing your experience. We regret to hear about the issues you encountered with the food service, lane malfunction, and staff communication during your daughter's birthday outing. We're also sorry the restroom cleanliness was not satisfactory. We will address these concerns to improve our service and facility management. We hope that your next visit is a 5 star experience. All the best ~ Laura
Booked the soft play for my 1 year old…
Booked the soft play for my 1 year old as was stated they had a toddler area and a junior area, within 5 minutes of being there 4 children had stood on my one year olds hands all over 6 years old and had pulled the divider open, one 10ish year old then ran in and dived into ball pit where that was a child younger than our own, spoke to staff who took about 30 minutes to sort it out and seen the manager get shouted at about 5 times by other families, would never recommend or go again it’s clearly money not care, shame really
February 14, 2026
Reply from Tenpin - Gloucester
Hi Carl, thank you for taking the time to leave a review of Tenpin Gloucester. We are really sorry to hear about your recent soft play experience. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk, with the subject as 'Review - Gloucester'. Please include as much details as possible.
Take care,
Kirsty
Another fun time for granddaughter!
Once again a great time had by our granddaughter! It’s a safe and clean environment and very varied.
Being as she’s a toddler I do accompany her but mostly to help her up to certain levels.
February 6, 2026
Reply from Tenpin - Gloucester
Hi there, thanks for leaving a rating and review for Tenpin Gloucester! We're happy to hear that your granddaughter had a great time! We appreciate your feedback on our safe, clean, and varied environment. It's great you can assist your toddler when needed. We hope to welcome you both back again very soon! Best wishes - Rosie
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