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Tenpin - Kingston Reviews 55

TrustScore 4 out of 5

3.8

The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ Kingston, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The two children I brought to bowling plus myself really enjoyed ourselves but one aspect of the booking I don’t agree with is the fact of bringing food to the group whilst playing a game of bowling.... See more

Company replied

Rated 5 out of 5 stars

Easy booking and payment online also good transport links for older people. Great staff attitude and very friendly. Coffee a bit expensive but reasonable quality. This an age thing probably but the... See more

Company replied

Rated 5 out of 5 stars

They were really accommodating, allowing us to pushback our booking as members of the group were stuck in traffic. Staff very friendly and helpful.

Company replied

Rated 1 out of 5 stars

The clerk sold us tickets at a higher price claiming there was no student discount and on thewebsite when we coukd book it for the same time it was around £5 cheaper. The clerk also forgot to add bowl... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • The Rotunda, Kingston-Upon-Thames, Surrey, KT1 1QJ, Kingston, United Kingdom

  • 0333 034 6100

3.8

Great

TrustScore 4 out of 5

55 reviews

5-star
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Rated 5 out of 5 stars

We all was very happy

We all was very happy

May 13, 2026
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Reply from Tenpin - Kingston

Hi there
We are very happy that you all had a great experience. We appreciate your feedback and your time. Best wishes - Clare

Rated 4 out of 5 stars
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Reply from Tenpin - Kingston

Hi Gordon, thank you so much for taking the time to leave an amazing 5* review of Tenpin Kingston! We are really happy to see you had a lovely time and found our team helpful as well as finding us good value for money and we hope to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

We always had a great time in tenpin…

We always had a great time in tenpin specially the bowling part. The staffs are attentive and accommodating, booking is easy and straightforward.

May 6, 2026
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Reply from Tenpin - Kingston

Hi Alvic, thank you so much for the wonderful 5* review of Tenpin Kingston! We are so pleased to hear you always enjoy your visits and find our booking process easy and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Nice and friendly staff

Nice and friendly staff. We did birthday party, it was.managed well. Good value for money...

May 6, 2026
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Reply from Tenpin - Kingston

Hi there, thank you for the lovely 5* rating of Tenpin Kingston. We are delighted to hear that you had a good time for the birthday party and found the team friendly. We hope to see you again soon for another 5* experience. Best wishes, Jade

Rated 5 out of 5 stars

They were really accommodating

They were really accommodating, allowing us to pushback our booking as members of the group were stuck in traffic. Staff very friendly and helpful.

April 29, 2026
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Reply from Tenpin - Kingston

Hi Tam, thank you for the 5* rating of Tenpin Kingston. We're delighted to hear that you had a good time and that the team were accommodating, allowing your booking to be moved. We appreciate your kind words and we hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

Fun and relaxing

It was a hassle-free and fun experience

April 29, 2026
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Reply from Tenpin - Kingston

Hi Relly, thanks for leaving Tenpin Kingston a lovely 5* rating and review! We're so happy to hear you had a fun and easy experience with us! Thank you for taking the time to leave us a great review and we can't wait to see you again soon! Best wishes - Rosie

Rated 1 out of 5 stars
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Reply from Tenpin - Kingston

Hi there, thanks for leaving a review for Tenpin Kingston. Please feel free to send us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Kingston' where we can look into this for you and resolve. We look forward to hearing from you! Best wishes - Rosie

Rated 3 out of 5 stars

the bowling was fun, shame the food was late

the bowling was fun, however I paid for eat and play and didn’t receive our food until 30 minutes after finished the game. I had 2 very hungry children!!

April 15, 2026
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Reply from Tenpin - Kingston

Hello Ahsila,
Thank you for taking the time to rate Tenpin Kingston 3 star. We appreciate your feedback. We're glad you enjoyed bowling. We'll share your comments regarding the delay in receiving your food with our team. We hope to see you again. All the best ~ Laura

Rated 5 out of 5 stars

Helpful staff

Helpful staff, clean environment, fun for the kids

April 15, 2026
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Reply from Tenpin - Kingston

Hi Sarah, thank you for the 5* rating of Tenpin Kingston. We're pleased to hear you had a fun time during your recent visit and that the team provided great service. Hope to see you again!
Take care,
Kirsty

Rated 5 out of 5 stars

Staff went above and beyond for to make…

Staff went above and beyond for to make my daughters party and her experience brilliant all the kids of different ages and abilities were fully entertained.

April 12, 2026
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Reply from Tenpin - Kingston

Hi Stacey, thanks for leaving a rating and review for Tenpin Kingston! We're happy to hear that our team's efforts made your daughter's party a success! It's great to know all the children were entertained. Thank you for your fantastic feedback! We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Brilliant atmosphere & helpful staff

Brilliant atmosphere & helpful staff

April 15, 2026
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Reply from Tenpin - Kingston

Hi Pauline, thank you for the 5* rating for Tenpin Kingston! We're so glad to hear that you enjoyed the atmosphere and the service, and we hope to see you back again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Long waiting

It took 10 mins to get 2 Cocktails, and it looked like 2 people were making the cocktail, not sure why it should take 10 minutes. Which then tasted like they barely had any alcohol in it

April 14, 2026
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Reply from Tenpin - Kingston

Hi Ugonna, thank you for taking the time to review Tenpin Kingston! We're sorry to hear that the wait time had been longer than expected for your drinks order and that you didn't enjoy the cocktails. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Kingston'. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

well organised check in and booking

well organised check in and booking. We really needed the bumpers to make it more fun

April 8, 2026
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Reply from Tenpin - Kingston

Hi Alex, thank you for the 5* rating of Tenpin Kingston. It's great to hear that you had a fun time during your recent visit and felt that everything was organised and easy to check in. We hope to see you again soon.
Take care,
Kirsty

Rated 4 out of 5 stars

The exp was a good one

The exp was a good one

April 8, 2026
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Reply from Tenpin - Kingston

Hi there, thank you for leaving Tenpin Kingston a wonderful 48* rating. We are so glad to hear you had a good time with us. We hope to see you again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Excellent staff is good

Excellent staff is good

April 8, 2026
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Reply from Tenpin - Kingston

Hi there,

Thank you for your fantastic 5* review at Tenpin Kingston! We are delighted you've had such a great time on your recent visit to us. It's great to hear you found the staff to be so friendly, and we hope to welcome you back again very soon! Best wishes-Steph

Rated 1 out of 5 stars

The clerk sold us tickets at a higher…

The clerk sold us tickets at a higher price claiming there was no student discount and on thewebsite when we coukd book it for the same time it was around £5 cheaper. The clerk also forgot to add bowlers and all interactions with him were truly horrible

April 8, 2026
Tenpin - Kingston logo

Reply from Tenpin - Kingston

Hello Dave
We appreciate you bringing this to our attention. We're sorry that you paid more than expected. We'll investigate the pricing issue and address the service concerns internally. If you would like to discuss your visit, please send an email to customer.feedback@tenpin.co.uk with the subject "Review - Kingston" and the details. We can then investigate and reach out to you. Best wishes - Clare

Rated 5 out of 5 stars

No issues and a fun evening.

No issues and a fun evening.

April 8, 2026
Tenpin - Kingston logo

Reply from Tenpin - Kingston

Hi Susanna, thank you so much for the excellent 5* review of Tenpin Kingston! We are so pleased you had the best time time and we can't wait to see you again soon! Best wishes - Mel

Rated 4 out of 5 stars
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Reply from Tenpin - Kingston

Hi Tetiana,

Thank you for your 5* review at Tenpin Kingston! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph

Rated 4 out of 5 stars

Nice staff

Nice staff , fun entertainment!!!

April 1, 2026
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Reply from Tenpin - Kingston

Hi Marie, thanks for leaving Tenpin Kingston a rating and review! We're so happy that you enjoyed the entertainment and found our staff to be nice. Thank you for this great rating; we appreciate it and we look forward to seeing you again in the future! Best wishes - Rosie

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