Banner for Tenpin - Wrexham

Tenpin - Wrexham Reviews 

121
TrustScore 4.5 out of 5

4.4

Unit B14, Eagles Meadow, Wrexham, LL13 8DG Wrexham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The bowling was fine, but the food service was poor. We waited over half an hour for our food, and paid more than £3 more for my husband to have a chicken burger and when my sons beef burger came out... See more

Company replied

Rated 4 out of 5 stars

Visited here on a Saturday afternoon. Bowling was very good. Got a lane booked online, wen arriving we were early, but the alley was available, straight away, so no waiting around. Looks great with n... See more

Company replied

Rated 5 out of 5 stars

We were on a trip from school ALL the staff were extremely helpful, alot of us had food and ot was all very enjoyable many thanks to all the team at Wrexham

Company replied

Rated 5 out of 5 stars

A great tenpin venue! We normally go to Tenpin in Rochdale.. but we were away for the weekend, and went to Wrexham. We had a great night. A Mum, Grandma, 21 year old and 14 year old.. and we al... See more


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Unit B14, Eagles Meadow, Wrexham, LL13 8DG, Wrexham, United Kingdom

  • 0333 034 6100

4.4

Excellent

TrustScore 4.5 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(121)

9,827 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fun as always

Fun as always

April 8, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hello, thank you for leaving a lovely review of Tenpin Wrexham! We are so pleased you always have fun with us and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 5 out of 5 stars

Highly recommend Tenpin Wrexham

Highly recommend Tenpin Wrexham. Customer service is excellent, nothing is to much trouble.

April 8, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Holly, thank you very much for the excellent 5* review of Tenpin Wrexham! We are delighted such a good time was had and that you would highly recommend us and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

The place was clean and well run

The place was clean and well run. Kids enjoyed themselves and loved the arcade

April 8, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Sarah, thank you for leaving Tenpin Wrexham a fantastic 5* rating! We appreciate you taking the time to let us know how your visit went. We're so glad to hear the kids had fun in our clean and well-managed venue and enjoyed the arcade too! We can't wait to welcome you all back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Easy to book

Easy to book. Lane was ready. Always love coming here. Always forget to bring enough change though for the slot machines. Didn’t have food this time.

April 8, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Catherine, thanks for leaving Tenpin Wrexham an excellent 5* rating and review! We're glad you enjoyed your experience and that booking was easy! We appreciate your feedback and we look forward to seeing you again soon! Best wishes - Rosie

Rated 2 out of 5 stars

Computer glitch waiting for staff

Computer glitch waiting for staff, wrong drink,

April 8, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Adam, thanks for leaving a rating and review for Tenpin Wrexham! We're sorry to hear about the technical issues you faced during your recent visit. We're also sorry to hear that you received the wrong drink too. We appreciate your feedback and we will ensure that this is passed onto the correct teams for future improvements to be made. We hope to welcome you back again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Value for money

Value for money, everywhere was clean and tidy. Staff were friendly. We love coming here. Will definitely be back soon.

April 1, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Helen,

Thank you for your amazing 5* review at Tenpin Wrexham! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back to the venue again very soon! Best wishes- Steph

Rated 5 out of 5 stars

The lane was ready when we arrived and…

The lane was ready when we arrived and the drinks order was swift to our lane.

April 1, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi there, thank you for leaving Tenpin Wrexham a lovely 5* rating and review! We appreciate you sharing your positive experience! We're happy to hear that your lane was ready and your drinks arrived quickly. We hope to see you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Great venue and an amazing day out...

Great venue
Lots of fun
Bowling was amazing
Staff couldn't have done anything more to help make an amazing day.

Thank you x

April 1, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hello Danielle,
Thank you for taking the time to rate Tenpin Wrexham 5 stars. We're happy you had such a fun and amazing day with us! It's great to hear that you enjoyed the bowling and that our staff were so helpful. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Great way to entertain grandchildren…

Great way to entertain grandchildren during the holidays.

April 1, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Gerald
We're happy to hear that we have provided such a wonderful experience entertaining your grandchildren during the holidays. Thank you for your feedback. Best wishes - Clare

Rated 5 out of 5 stars

Great eveing and very welcoming

Great eveing and very welcoming

March 27, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Suzanne, thank you for the 5* rating of Tenpin Wrexham. It's great to hear that you had a great time and felt welcomed during your visit. We hope to see you again soon.
Take care,
Kirsty

Rated 5 out of 5 stars

10 pin wrexham

Swift service. Value for money and good fun.

March 31, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Kelly, thank you for rating Tenpin Wrexham a brilliant 5 stars! We're happy you enjoyed our swift service, found us good value, and had fun.
Take care,
Kirsty

Rated 5 out of 5 stars

Our grandson Will’s happy place.

We bring our 3year old grandson with us mostly on a Wednesday. All the staff are so nice and friendly and take the time to talk to Will. A lot of places don’t do this. When ever we say where do you want to go today he always says bowling so I can beat you.

March 25, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Karen, thank you for the amazing 5* review of Tenpin Wrexham! We are thrilled to hear you visit us often with your grandson and always find our team members friendly and engaging! We will look forward to seeing you again soon for another fun day out! Best wishes - Mel

Rated 2 out of 5 stars

Bowing

I took my 3 year old granddaughter for her first visit bowling and at the end I asked reception if they could print out our scores for her to keep. They had no idea how to do it even the manager couldn’t do it in my eyes that’s poor training.
I need ordered food after waiting patiently for what seemed ages I had to go to reception and ask how long, the meal came i had a chicken burger that resembled a burnt offering and chips, the chips were cold I went back to reception and politely said the chips were cold and to my disgust he didn’t take my word for it he actually tasted one and then had the cheek to say I was right. He exchanged them and said too me be careful there probably to hot know. All in all I paid for three sets of bowling plus food that was an expensive bad experience. On a positive the bowling alley was really good but the negatives really spoiled the was I wanted my granddaughter to view bowling.

March 31, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Alan, thank you very much for leaving a review of Tenpin Wrexham! We are really sorry to hear that your recent visit was not as enjoyable as we would have liked and that your food fell short of our usual high standard! Your feedback is extremely important to us and we will be certain to pass on to the relevant team to ensure improvements are made. In the meantime, we do hope you will give us another chance and we very much hope to welcome you back soon! Best wishes - Mel

Rated 5 out of 5 stars

This is the 3rd time that we have been…

This is the 3rd time that we have been and the staff are so friendly and helpful we will definitely be coming back

March 31, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Phillipa, thank you for this brilliant 5* review of Tenpin Wrexham! We are so pleased to hear you visit us regularly and always find our team super friendly and we can't wait to see you again soon! Best wishes - Mel

Rated 3 out of 5 stars

Good bowling, rubbish food!

Bowling was fab, the prices for the games are also fab. The food was very very disappointing!! We all had an upset stomach pretty much straight away after eating there. I spent almost £50 for our burgers to be burnt, chips were undercooked! I understand it’s a fast pace business, and I’ve worked in hospitality for 17yrs so I get it!! But when you’re charging what you are for food and for it to come out as it did we were gutted! We will be returning but we won’t eat there again.

March 21, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Lou, thank you for the review for Tenpin Wrexham! We're glad that you enjoyed the bowling and pricing, but are sorry to hear that you were disappointed with the food. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Wrexham' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 5 out of 5 stars

Was ok but game ended when still had…

Was ok but game ended when still had turns

March 25, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Tricia, thank you for the 5* rating for Tenpin Wrexham! We're sorry to hear that there had been technical issues during your games. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Wrexham' and we can pass this on to be looked into. Best wishes - Adelaide

Rated 2 out of 5 stars

The food was very poor

The food was very poor, and took a long time to come out. Bowling was fun, but otherwise the quality of food is not good compared to the price you pay.

March 15, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hello Michelle,
Thank you for taking the time to rate Tenpin Wrexham 2 stars. We appreciate your feedback and are sorry the food quality did not meet your expectations, especially considering the wait time. We'll address this to improve our guest experience. We hope your next experience is a 5 star visit. ~ Laura

Rated 4 out of 5 stars

The bowling was great fun

The bowling was great fun, the pool tables however are wonky, dont have enough space and need new cues.

March 14, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Nicolle
We're glad you enjoyed the bowling! We appreciate your feedback regarding the pool tables and will look into the issues you raised. Thanks for letting us know. Best wishes - Clare

Rated 5 out of 5 stars
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi there, thank you for the amazing 5* rating! We're delighted to hear that you enjoyed your visit to Tenpin Wrexham, and we can't wait to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff working are amazing

Staff working behind the bar were incredibly helpful and very nice.

February 27, 2026
Tenpin - Wrexham logo

Reply from Tenpin - Wrexham

Hi Sam, thank you so much for rating Tenpin Wrexham a fantastic 5 stars! We are pleased to hear you had an enjoyable visit. We hope to see you back again soon.
Take care,
Kirsty

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look