GLD Reviews 54,339

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to navigate web site. Items are broken down by category, each item well described and looks like they are nicely crafted. I’m looking forward to receiving the pieces I ordered and hopefully order... See more

Company replied

Rated 5 out of 5 stars

The prices and products look amazing, and I was so excited to receive my package. However, when I got home a few hours after FedEx marked the package as delivered, it had been stolen off of my por... See more

Company replied

Rated 5 out of 5 stars

I’ve always bought my nicer jewelry from GLD. From stud earrings to necklaces to rings, GLD has quality products that aren’t easy to tarnish and I have never had one leave any kind of residue on me. H... See more

Company replied

Rated 5 out of 5 stars

So many great options, amazing quality Awesome bundle deals price range so flexible. Really well made jewelry always shop here for every gift.And for myself can't get enough love their products

Company replied


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Praying Hands

Quality piece as advertised.

May 22, 2026
GLD logo

Reply from GLD

We truly appreciate you taking the time to leave us a review for us at GLD! It means a lot hearing that you had a positive experience with us and the piece you received. We’re glad we could get everything taken care of for you smoothly. Thank you again for the support and for giving us a chance to be part of your collection!

Rated 5 out of 5 stars

I just ordered two different orders you…

They have great customer service made everything happy I got my order everything is good thank you guys for being such good customer service

May 27, 2026
GLD logo

Reply from GLD

Hi Michael,

We sincerely apologize for the frustration and inconvenience caused by this situation. We completely understand your disappointment. Our team will be reaching out to you via email shortly to look into this further and work toward a resolution for you.

Best regards,

Rated 2 out of 5 stars

Just purchased a cross pendant April 4th

Just purchased a cross pendant in April and it already has two missing stones. Very disappointed.

April 4, 2026
GLD logo

Reply from GLD

Hello Tammy,

We’re very sorry to hear about the missing stones and completely understand your disappointment, especially after such a recent purchase. Our team will be reaching out to you via email shortly so we can look into this situation further and assist you with a resolution.

Best regards,

Rated 5 out of 5 stars

The GLD team rectified my last purchase…

The GLD team rectified my last purchase and the customer service was exceptional! Thank you so much

May 23, 2026
GLD logo

Reply from GLD

Hello Paige,

Thank you so much for your kind words! We’re very happy to hear that our team was able to make things right and provide you with an exceptional customer service experience. We truly appreciate your support and thank you for giving us the opportunity to assist you!

Rated 5 out of 5 stars

Shipping and reviews

Shipping and reviews. Great quality and comfort with material

December 28, 2025
GLD logo

Reply from GLD

Hi Brendon,

Thank you so much for your feedback! We’re very happy to hear that you were satisfied with the shipping experience as well as the quality and comfort of the materials. We truly appreciate your support!

Rated 5 out of 5 stars

Great website

I liked the deal with getting %50 off everything and I would have gotten more if I needed anything else.

May 27, 2026
GLD logo

Reply from GLD

Thank you so much for your feedback! We’re very happy to hear that you enjoyed the 50% off promotion. We truly appreciate your support and hope to have the opportunity to provide you with more great deals in the future!

Rated 5 out of 5 stars

Customer service was great and very…

Customer service was great and very knowledgeable I love working with those guys they resolved issues very fast. thank You.

May 27, 2026
GLD logo

Reply from GLD

Hi Charlie,

Thank you so much for your kind words! We’re very happy to hear that our customer service team was able to resolve your issues quickly and provide a great experience. We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

My favorite place to get jewelry

My favorite place to get jewelry. Keep me looking good and shining. Best jewelry out here. You have a lifetime customer here

March 30, 2026
GLD logo

Reply from GLD

Hello Marvin,

Thank you so much for the amazing feedback! We’re truly honored to have your support and even more excited to have a lifetime customer in our GLD family. We’ll keep doing our best to keep you shining!

Rated 5 out of 5 stars

Great customer service

Great customer service

May 27, 2026
GLD logo

Reply from GLD

Hi Sean,

Thank you so much for your kind words! We truly appreciate your support and are very happy to hear that you had a great experience with our customer service team.

Rated 5 out of 5 stars

Awesome!!!!!!

May 27, 2026
GLD logo

Reply from GLD

Reading reviews like this always puts a smile on our faces. We’re glad your order made the right impression and that things went smoothly along the way. Thanks again for all the support!

Rated 5 out of 5 stars

First time purchase

First time purchase, ordered the 5mm miami cuban during the BOGO sale, and i have to say very impressed with the cahins, exceeded my expectations, great packing

May 20, 2026
Unprompted review
GLD logo

Reply from GLD

We're so happy you're impressed with your first purchase, especially the 5mm Miami Cuban! We're glad we exceeded your expectations with the chains and packaging. Thank you for your wonderful feedback!

Rated 1 out of 5 stars
GLD logo

Reply from GLD

Hello Michael

We sincerely apologize that your experience with your GLD purchase did not reflect the standard we strive to provide. We completely understand your disappointment and regret any inconvenience or frustration this situation may have caused. Our team would like the opportunity to review everything further and assist however possible. We will be in touch by email shortly to follow up with you directly, and we thank you for your feedback and for giving us the opportunity to address your concerns.

Best regards,

Rated 5 out of 5 stars

Very shiny

Always order from them. Amazing quality and good customer service. 100% recommend.

May 27, 2026
GLD logo

Reply from GLD

We're so glad you appreciate our quality and customer service. Thank you for your continued support and recommendation!

Rated 5 out of 5 stars

It was good!

May 21, 2026
Unprompted review
GLD logo

Reply from GLD

We’re so glad to hear you had a positive experience with us! Thank you for shopping with GLD and taking the time to leave your thoughts. It means a lot knowing our pieces are hitting the mark for you. Thank you so much!

Rated 5 out of 5 stars

Great customer service on exchange for…

Great customer service on exchange for a smaller size on a gold bracelet. Merchandise received so far is very nice quality. This is my second purchase and plan to shop again.

May 27, 2026
GLD logo

Reply from GLD

Hello,

Thank you so much for your kind words and continued support! We’re so happy to hear that you had a great experience with your bracelet exchange and that you’ve been pleased with the quality of your pieces so far. It truly means a lot to us that this is already your second purchase, and we can’t wait to have you shop with us again!

Rated 5 out of 5 stars

Great quality that came in very nice…

Great quality that came in very nice packaging. Easy to buy or return things. Customer service was very quick at and respectful.

May 21, 2026
GLD logo

Reply from GLD

Hi Rithy,

Thank you for sharing your experience with us! We’re so glad to hear you enjoyed the quality, packaging, and smooth shopping process. We also truly appreciate your kind words about our customer service team!

Rated 5 out of 5 stars

Super quick and easy

Super quick and easy. 1st time buying, will leave an honest review after I get them in!

May 27, 2026
GLD logo

Reply from GLD

Hello Drew,

Thank you so much for giving us a try for your first purchase! We’re happy to hear the process was quick and easy for you. We hope you’ll love your pieces once they arrive, and we truly appreciate you taking the time to share your experience with us!

Rated 5 out of 5 stars

The app works great and questions are…

The app works great and questions are taken cRe of promptly.

The prices are amazing also

May 27, 2026
GLD logo

Reply from GLD

Hi, thank you so much for the wonderful feedback! We’re delighted to hear that the app has been working great for you and that our team has been able to assist you quickly. We also truly appreciate your kind words about our pricing — your support means a lot to us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look