Went to take my car in for a service , was done within the day & I had an issue with my car going into limp mode & it turn out the wet belt had an issue this has now been sorted out thank you for your... See more
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Review summary
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The service was very good as usual. My car was picked up and delivered back to me on time as promised. The work was done and I will be contacted when the parts are in for the extra stuff that needs d... See more
Company replied
Quick thorough and efficient service and MOT
Company replied
My car was serviced and had an MOT at Tony Le Voi exceptional service curtesy car provided only downside after I picked it up and drove it home having left it at the service centre clean I was disappo... See more
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Company details
Written by the company
At Tony Le Voi, we are proud to bring together two iconic automotive brands: Vauxhall and Jeep. Whether you’re looking for a versatile family vehicle or something built for adventure, our dealership in Grays and Essex offers a wide selection to meet your needs. From the popular Vauxhall Corsa, known for its practicality and performance, to the spacious Vauxhall Mokka and Grandland for family driving, we have something to suit every lifestyle. If your journey takes you off the beaten path, our Jeep Renegade and Jeep Wrangler deliver the rugged capability and power Jeep is famous for. We offer a range of new and approved used vehicles, all carefully inspected to ensure quality and reliability. Our dedicated team is here to guide you through the process, providing expert advice and support to help you find the right vehicle for your specific requirements. At Tony Le Voi, we are committed to delivering an exceptional customer experience, from the moment you step into our showroom to the day you drive away. Whether you’re exploring the latest Vauxhall models or considering the iconic Jeep range, our goal is to make the process smooth and straightforward. We’re open 7 days a week: Monday to Friday, 9am – 6pm, Saturdays 9am – 5pm, and Sunday 10am – 4pm.
Contact info
Lakeside Retail Park, RM20 3WE, Grays, United Kingdom
- 01708 201014
- geoff.champion@tonylevoi.co.uk
- www.tonylevoi.co.uk
4.5
Excellent
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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have been going to the same place…
have been going to the same place since I purchased my car the staff are great could be more intensive on your query as I don't think the chap was listening on what I was saying the service I had today on the car was good
not to sure on what they did as you don't
get anything to say what was replaced or topped up not like it was back in the day wen you received paper work do like the video you receive on the condition of the underside of the car and if there is any problem that needs to be
considered in the next mot glad I took out the plan for the mot and service once a year
August 27, 2026
Unprompted review
Tony Le Voi Lakeside
Been using Tony Le Voi Lakeside for few years now for service & MOT
Use the collection service and always a friendly guy.
Had to had some work done but kept informed and car returned the next day.
Always found staff friendly and happy to recommend.
July 20, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for the 5-star review and for continuing to choose us! We’re really pleased you’re happy with the service you receive from the team. Thank you for your recommendation and we look forward to seeing you again.
Best regards,
Team TLV.
Great service as always from all the…
Great service as always from all the staff especially Motability Advisor Mike Weir.
Coffee always freely available plus collect and return for services etc mike life easier.
July 28, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your review and for continuing to choose us. We’re so pleased Mike and the team make everything that little bit easier for you. We really appreciate your support and look forward to seeing you again!
Best regards
Team TLV.
Great service very friendly keeped up…
Great service very friendly keeped up to date with everything great communication throughout
July 1, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for taking the time to leave us a 5-star review. We're delighted you had such a positive experience with our team and that you felt well looked after from start to finish. We really appreciate your support and look forward to welcoming you back in the future.
Best regards,
Team TLV.
Reply from Tony Le Voi Group
Thank you for your 5-star review. We really appreciate your support and look forward to seeing you again soon.
Best regards,
Team TLV.
Always professional, friendly speedy service
Always professional, friendly and speedy service. And I take my mini daschund who absolutely loves the fuss x
July 11, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your lovely review. We're delighted to hear you always receive professional, friendly and speedy service from the team.
It's also wonderful to know your Mini Dachshund enjoys visiting us too - we're always happy to give our four-legged customers plenty of fuss! We look forward to welcoming you both again soon.
Best regards,
Team TLV.
First and last time
First and last time I’ll ever contact this dealership! I’d heard bad things, but thought I’d give you the benefit of the doubt. How wrong I was!
Called them to book my vehicle in for a recall.
Got through to a rather rude female, who couldn’t have been more unhelpful if she’d tried. Shocking customer service.
We all have bad days, but this lady, well, she deserved an Oscar for her performance!
I asked if I could drop my vehicle in one evening and leave it overnight, she went away, came back and said NO. No explanation why?
I asked if I could bring my vehicle in on a Saturday and her reply again was NO. I asked how I’m supposed up bring my vehicle in when I work Monday to Friday, her reply was ‘well take it somewhere else then’….. Rude!
Needless to say, I took her superb advice and got it booked in with another dealership, who couldn’t do enough for me, AND booking it in on a Saturday.
So, my suggestion TLV Lakeside, is to give your staff a little bit of customer service training or get shot of them as you’ve most certainly lost a future customer. Once the recalls completed, I’ll be taking my business elsewhere, anywhere but with TLV and Vauxhall.
Perhaps consider allowing the customers you do have to bring their vehicles in on a Saturday or drop it off of an evening, unless of course you do have that facility but your incompetent staff member couldn’t quite grasp that?
I’ll leave that thought with you..
July 10, 2026
Unprompted review
Reply from Tony Le Voi Group
We're very sorry to read about your experience and disappointed that your first impression of us was such a negative one.
This is not the level of customer service we aim to provide, and we'd really appreciate the opportunity to understand exactly what happened. Geoff Champion, from our Management Team, has asked if you would be willing to contact him directly so he can investigate your experience and address any training needs identified.
You can reach Geoff by email at geoff.champion@tonylevoi.co.uk or by calling 01708 681800.
Thank you for taking the time to share your feedback. We genuinely value it, and we hope you'll give us the opportunity to learn from your experience and put things right.
Best regards,
Team TLV.
Excellent service
Excellent service. Sophie was amazing and kept me informed the whole time my car was there
July 7, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your kind review. We're delighted to hear you received excellent service and that Sophie kept you informed throughout your visit. We really appreciate your feedback and look forward to welcoming you back again in the future.
Best regards,
Team TLV.
A brilliant service & friendly staff
A brilliant service & friendly staff
July 7, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your kind feedback and 5-star review - we really appreciate it.
Best regards,
Team TLV.
Helpful and friendly staff
Helpful and friendly staff. Car serviced quickly at a reasonable price and returned clean and shiny!
July 6, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your kind review. We're pleased you had a great experience with our team and that you were happy with the service. We really appreciate your support and look forward to seeing you again.
Best regards,
Team TLV.
Excellent service all through
Excellent service all through. Amazing staff.
July 4, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your wonderful review. We're so pleased you had a great experience with us. Your kind words mean a lot to the team, and we look forward to welcoming you back in the future.
Best regards,
Team TLV.
Very good company listen to what you want when buying new car.
Bèen dealing with Tony Le voi for a few years know and they have always been fair and go out of there way to help you out best car dealers around. Shows how good they are this car is the 5th car we have bought from them from new. All staff from sales to customer service and service people always polite and helpfull would like to say thankyou to them all.
June 30, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you so much for your continued support.
Knowing you've chosen us time and time again means a great deal to everyone here. We're delighted that our teams across sales, customer service and aftersales have consistently looked after you, and we'll be sure to pass on your kind words.
We truly appreciate your loyalty and look forward to welcoming you back for many years to come.
Best regards,
Team TLV.
They picked up my car and then dropped…
They picked up my car and then dropped it off once my car was mot and serviced. Billy was very friendly and polite.
June 25, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for taking the time to leave us a review. We're delighted to hear our collection and delivery service made your visit more convenient and that Billy provided such a friendly experience.
We really appreciate your kind words and look forward to welcoming you back next time.
Best regards,
Team TLV.
My service and MOT was carried out very…
My service and MOT was carried out very efficiently, kept informed throughout the process. Very happy with the service I received.
June 19, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for taking the time to leave us a 5-star review. We're delighted everything went smoothly, and it's great to know our team looked after you from start to finish. We really appreciate your support and look forward to welcoming you back next time.
Best regards,
Team TLV.
Always excellent
Always excellent. Fantastic customer service, never pushy. Comfortable going there as a woman on my own!
June 5, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you so much for your lovely review. It means a great deal to know you've had such positive experiences with our team. Creating a welcoming environment where every customer feels at ease is incredibly important to us, and we're grateful for your continued support. We look forward to seeing you again soon.
Best regards,
Team TLV.
Sharon got me booked in for the service…
Sharon got me booked in for the service and offered drinks for me and my service dog Betty very good customer care all round
I will be back to you when I need my next mobility car
June 23, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your lovely review. We're so pleased you and Betty had a positive experience with us and felt well looked after during your visit. We really appreciate you taking the time to share your feedback and look forward to welcoming you both back again soon.
Best regards,
Team TLV.
Staff were so good friendly courteous…
Staff were so good friendly courteous we turned up on the wrong day by mistake it was supposed to be tomorrow but they still done our service and MOT and washed the car after amazing service.
June 17, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for taking the time to leave us a 5-star review. We're delighted we could make your visit as straightforward as possible. Your support means a great deal to us, and we look forward to seeing you again soon.
Best regards,
Team TLV.
⭐⭐⭐⭐⭐
Quick response to query, booking was done over the phone on day of my choice, reminders, staff was courteous and friendly and even washed the car as a courtesy!!⭐⭐⭐⭐⭐.
👍🏼
June 15, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your wonderful 5-star review. We're delighted you had such a positive experience with us from start to finish. We really appreciate your kind feedback and look forward to welcoming you back again soon.
Best regards,
Team TLV.
My new Jeep
I'd like to say the level of service from Tony Le Voi Vauxhall was brilliant. In particular Martin Atkinson, he really looked after me when getting a new car and exceeded my expectations of a car showroom. Only been with Vauxhall since 2019 and will stick with them.
May 31, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for your kind feedback. We're delighted to hear that Martin looked after you so well and exceeded your expectations. We truly appreciate your loyalty since 2019 and look forward to supporting you for many years to come. Enjoy your new car!
Best regards,
Team TLV.
Excellent
Excellent service today from Tony Le Voi at Lakeside Thurrock. Yearly Car Service due, they called me to book in, a lovely welcome from staff when I arrived and I was able to wait while being done. TV, tea and coffee with regular updates. Completed promptly and also cleaned my car. Thank you to all the staff today and for your great customer service, see you next year.
June 8, 2026
Unprompted review
Reply from Tony Le Voi Group
Thank you for taking the time to leave such a kind review. We're delighted to hear you had a positive experience with us and that the team helped make your visit an enjoyable one. We really appreciate your support and look forward to welcoming you back in the future.
Best regards,
Team TLV.
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