Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
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Review summary
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A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
Parcel came very well packed in bubble wrap, with NO damage. Order was spot on with only one item short of the full total which I am hoping will be refunded back to my account. parcel arrived well on... See more
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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Understand the checks and balances you…
Understand the checks and balances you have to make but once you have done that and have that customer you should not have to keep asking them for the same thing again.
August 4, 2026
Excellent service all round with my Daktarin Gold cream
Ordering the Daktarin Gold cream was straightforward and I was kept aware of the progress towards shipping and delivery. The cream itself is effective.
August 9, 2026
They explained things very well and…
They explained things very well and delivery was quick
July 31, 2026
I have had no problems with my…
I have had no problems with my prescriptions always on time a very good service
August 4, 2026
Can’t fault them
Can’t fault them. Great experience start to finish, meds were here within 24 hours of dispatch. The pharmacist was lovely too
July 31, 2026
easy service to use
July 31, 2026
Communication has been excellent also…
Communication has been excellent also the speed of delivery. The fact that you don't have to go through my GP surgery makes the whole experience so much better.
August 3, 2026
Excellent customer service and fast…
Excellent customer service and fast tracked delivery
August 3, 2026
My prescription got lost in your system
My prescription got lost in your computer system and could not be downloaded local at the Glastonbury Well branch so that I could collect it. It had to be reordered from the Doctors surgery and was then sent through the post rather than being available for collection as I wished. So overall a total disaster.
August 3, 2026
I gave a one-star rating because my…
I gave a one-star rating because my imperative medications that I take daily where sent to be delivered by unreliable Royal Mail that lose and delay things. My medications were delayed. I almost run out of Epilim to control my epilepsy and I almost run out of my medication for my heart condition. I forgot the name of it. Anyway, if I run out, I could have had heart complications or an epileptic seizure that could have triggered a fatal heart attack that could kill. Who thought of letting Royal Mail deliver my medications when Well Pharmacy have your own delivery system. Also, I’m capable of collecting my medications at the Boots Pharmacy in 48 hours that is quicker for me. Royal Mail took nearly a week to delivery my medications. Also, Royal Mail left my medications outside my door where either somebody could have nicked them or a child could have nicked them where a child could have got my medications where children shouldn’t have access to medications. DON’T EVER let Royal Mail deliver my medications AGAIN! They are medications, not a Blu-ray.
August 3, 2026
Always polite Always ask how you are…
Always polite Always ask how you are even when when they're really busy i can't falt them they do an amazing job
August 7, 2026
Unprompted review
Great service
Website is very easy to navigate, medication is delivered on time, can recommend
July 30, 2026
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