I’m a buyer from East Malaysia. Ordering it online was easy. Delivery took almost 2weeks which is considered fast however the local deliverer took almost a week to deliver which shouldn’t happen. But... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Upon voicing my disappointment with the quality of my purchase (rad trainers after previously owning 2 amazing pairs), WIT couldn’t do more to amend the issue. Service was great and their speed at rep... See more
Company replied
Absolutely brilliant work from WIT Training! The ordering process was smooth, the service was excellent, and the overall experience has been fantastic so far. It’s clear that customer satisfaction i... See more
Company replied
At first I wasn’t sure about their returns as I hadn’t checked them out properly but I emailed customer services who were prompt and helpful. I didn’t actually return the trainers in the end as I deci... See more
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Company details
Written by the company
Launched in 2014 by founders Dan Williams and Sam Kitching through their passion for fitness. WIT was an early pioneer of the CrossFit movement; celebrated for bringing a community of brands, athletes and fitness obsessed together through the positive power of training. We recognise that training is not static. WIT is in a constant state of evolution, and as we take a progressive approach to the future of the sport we let our founders mission of changing as many lives as possible through training inspire us. To those ends, WIT sells a curated range of performance footwear and apparel from brands like Nike, R.A.D®, Adidas, TYR and Puma. WIT's own apparel is built to perform and serve as your go-to training clothing outdoors or in the gym. WIT offers premium shipping options and flexible payment options. Currently, returns are free for 30 days after purchase, giving customers peace of mind when making a purchase.
Contact info
United Kingdom
- wit-training.com
3.9
Great
915 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
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Absolutely brilliant work from WIT…
Absolutely brilliant work from WIT Training! The ordering process was smooth, the service was excellent, and the overall experience has been fantastic so far. It’s clear that customer satisfaction is a priority, and I’m really impressed with the standard of clothing and quality, will more than likely only buy the training gear from you guys now.
Keep up the great work and definitely a company worth recommending!
October 12, 2026
Reply from Wit Training
Thanks so much Joel!
Really like the material and design
Really like the material and design, and delivery was speedy.
October 12, 2026
Reply from Wit Training
Thanks Laura!
Love the product
Love the product! Made the switch after many years with a competitor brand and no regrets.
September 28, 2026
Reply from Wit Training
Thanks Andrew! Enjoy!
Shorts of very high quality
Shorts of very high quality. The fit is perfect. Exactly what I need for my CrossFit workouts.
October 9, 2026
Reply from Wit Training
Thanks Yannick! Enjoy the shorts
Reply from Wit Training
Thanks Sarah! Enjoy the kit!
Communication and speed of dispatch…
Communication and speed of dispatch from WIT was good. However I am yet to receive the parcel. Have not had any updates from Royal mail
October 8, 2026
Reply from Wit Training
Hi Rebecca, we're so sorry Royal Mail is taking their time! We unfortunately only have access to the same tracking you do. We're holding thumbs !
I have bought them for my daughter for…
I have bought them for my daughter for her birthday she choose them because she loves them
September 28, 2026
Reply from Wit Training
Thanks for the review! We hope your daughter loves the kit!
Customer Service doesn't seem to be working
Hate having to leave a bad review but seems like the only way to get Wit to reply looking at the other reviews.
Had my parcel go missing last Tuesday, contacted them immediately and 3 times since and not even as much as a reply to acknowledge my email and that it is being handled. A week later and still no delivery and still no parcel.
I was recommended the store by a friend as the products look great but based on my experience and reading the other reviews it seems the customer service can't support the business.
Hopefully you can respond to me on here now?
October 6, 2026
Unprompted review
Reply from Wit Training
Hi Stephen, we are so sorry to hear of your experience. Looking at our system, we can see that a customer care agent has been in contact with you regarding the issue with refunding multiple gift cards. I believe a resolution has been put in place in meantime. Once again, our apologies you've had this experience!
A truly great shoes of R.A.D
A truly great shoes of R.A.D. Worth for value! Will come back again for sure.
September 8, 2026
Reply from Wit Training
Hello! Thanks for the great review! Enjoy the trainers!
Reply from Wit Training
Thanks Donna! Enjoy them!
Great service again from WIT Training
Great service again from WIT Training, great price, fast delivery.
September 28, 2026
Reply from Wit Training
Thanks Michael! Happy training!
Reply from Wit Training
Thanks Lee! We hope you see you again soon!
Upon voicing my disappointment with the…
Upon voicing my disappointment with the quality of my purchase (rad trainers after previously owning 2 amazing pairs), WIT couldn’t do more to amend the issue. Service was great and their speed at replying was fantastic! Thank you again.
September 30, 2026
Unprompted review
Reply from Wit Training
Thank you Emma!
Product was okay but return service disappointing
Product was okay, but I mistakenly bought the wrong shoe number and, living in Europe, I could not return it.
September 7, 2026
Reply from Wit Training
Hello, we're sorry for the inconvenience! As per our shipping and returns detail page, we currently do not accept returns from within the EU.
Still waiting for my trainers to turn…
Still waiting for my trainers to turn up 3 weeks later
September 4, 2026
Reply from Wit Training
Hi Gary, I am so sorry to hear you've had this experience! it looks like an incorrect shipping address has caused some issues with your delivery. We unfortunately only have access to the same tracking as you do, and are unable to locate the parcel (it hasn't been received back at our warehouse). We'd like to sort this out as quickly as possible to avoid further delay. We will send an additional email with a solution. Lets hope the package turns up at our warehouse!
Apologies once again!
Very unhappy with service! I paid £6.99 for next delivery and it…
I paid £6.99 for next delivery and it did not arrive next day
I then had to return the trainers as tgey wete to tight then I had to pay £10 to return. So the result of purchasing these trainers has cost me £17 and I still do not have my trainers! How does that work!???
September 1, 2026
Reply from Wit Training
Hi Hilary, apologies for this! There seems to have been a misunderstanding on our team's side when processing your refund. We will process the remaining amount immediately! Thanks for brining this to our attention.
Good fast service
September 10, 2026
Reply from Wit Training
Hi Jenny, thanks for the review! Hope the shorts are well received!
Reply from Wit Training
Hi Nabil, thanks for the feedback! Enjoy the RADs - happy training!
Reply from Wit Training
Thanks for the feedback, Nik! Enjoy the RADs!
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