Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had some broadband issues, I had to call customer service twice, on both occasions the I was met with a polite and helpful person. They called back to keep me in the loop about what was happening a... See more
Company replied
We can rely on the services provided by Yellow.com. Thewy always get back to us inmediately whenever we have a query or a problem. The team in customer care and accounting department are very helpful... See more
Company replied
Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as t... See more
Company replied
Company details
Information provided by various external sources
Leading provider of mobile and landline solutions for business
Contact info
Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom
- yellowcom.co.uk
4.9
Excellent
879 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and employees are…
Fantastic service and employees are very helpful with any issues and queries.
September 8, 2026
Unprompted review
Great Customer Service
Thank you so much to Dara for helping sort out an issue I was having. Dara was so calm and patient, nothing was too much for him. He followed up promptly and kept me in the loop the whole time.
Thanks also to Rachel who called us to follow up on the same and got to the bottom of our issue. Both were great. 5 Stars.
September 11, 2026
Unprompted review
I would recommend yellowcom as I had a…
I would recommend yellowcom as I had a great experience with them, and they help me all the way with everything I needed.
Carly was out and sorted everything for us
Can't recommend this company enough?
September 8, 2026
Unprompted review
Satisfaction
We are so happy we joined Yellow Com. They are so helpful, friendly, and very efficient.
September 7, 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
We had our new phone system and broadband installed today by Ross from Yellowcom and couldn’t be happier with the service. Ross did an excellent job — he was professional, knowledgeable, friendly and made sure everything was set up and working perfectly before he left.
A very smooth installation from start to finish. Excellent service and highly recommended. Thank you, Ross!
September 1, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Ross made the installation of your new phone system and broadband so smooth from start to finish. It’s great to know his professionalism, knowledge and friendly approach ensured everything was set up and working perfectly before he left.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
Micheal was very helpful at each step…
Micheal was very helpful at each step of the way in renewing our current contract.
We would be happy to use Yellowcom, based on the help we received from Micheal.
Thank you :)
September 1, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Shirley. We’re delighted to hear that Micheal was so helpful throughout your contract renewal and made the process straightforward every step of the way. We’ll be sure to pass your kind words on to him.
Thank you for choosing Yellowcom and for taking the time to leave a review.
The Yellowcom Team
Rob was very easy to dela with and…
Rob was very easy to dela with and issue was sorted without any fuss.
August 28, 2026
Unprompted review
Reply from Yellowcom
Thank you for your feedback, Dee. We’re delighted to hear that Rob made everything straightforward and was able to resolve the issue quickly without any fuss. We’ll be sure to pass your kind words on to him.
Thank you for taking the time to leave a review.
The Yellowcom Team
Broadband issue
Thanks again for sorting our broadband issue. Carly called us straight back and kept us up to date with what was going on. Having her and the team answer the phone is so much better than what our previous provider offered. Thanks again and would happily recommend.
August 21, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Carly responded so quickly and kept you informed throughout while your broadband issue was being resolved. It’s especially great to know that being able to speak directly with Carly and our team has made such a positive difference to your experience.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
Professional, Efficient and helpful!
I had a great experience with Richard from IT support services. The team was highly professional, efficient and extremely helpful throughout the process.
They responded quickly, understood the issues clearly and provided an effective solution with minimal disruption.
Communication was excellent and they were friendly, knowledgeable and reliable.
July 27, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Tara. We’re delighted to hear that Richard and our IT support team provided such professional and efficient service. It’s great to know the issue was understood and resolved quickly with minimal disruption, while keeping you informed throughout.
Thank you for taking the time to share your experience.
The Yellowcom Team
Great Service
Dealing with Carly was a pleasure she was always willing to listen and to help. New contract negotiations went well and was very pleased with the outcome
August 27, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Carly took the time to listen, understand your requirements and support you throughout your contract negotiations. It’s great to know you were pleased with both the process and the outcome.
Thank you for your continued support and for taking the time to leave a review.
The Yellowcom Team
Absolutely diabolical company to deal…
Absolutely diabolical company to deal with.
Had nothing but issue with them since we started our contract.
Latest issue is that we are due a new Starlink to be installed at the end of July. We are now at end of August with an almost non-working version of the machine from 2021. Cannot get anyone on the phone.
They are always as nice as pie but then when there is an issue there’s no follow up.
Just avoid them, the staff turnover should tell you something as I haven’t dealt with the same person for more than a few weeks.
Total joke of a company.
July 24, 2026
Unprompted review
Great Customer Service
Great Customer Service
Cameron was a great help answering some follow up questions. Highly recommend!
August 27, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Cameron was so helpful and took the time to answer your follow-up questions. We’ll be sure to pass your kind words on to him.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
Exceptional Customer Care
A recent DD issue was dealt with promptly.One email immediate investigation.Phone call to explain issue how they were going to rectify.
Folllow up call same day to confirm issue was dealt with.
Customer service Rachel ( excuse me if I have the name wrong) was refreshingly honest the glitch was their side.No excuses made, explained the techincal issue aplogised for the slight shock I got seeing my DD.
A techinical glitch can happen to anyone.Not everyone says sorry about that.
Thanks for honest and swift resolution.
August 26, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Caroline. We’re delighted to hear that Rachel handled the issue promptly and kept you fully informed throughout. It’s especially great to know that her honest approach and follow-up helped turn the situation into a positive experience.
Thank you for recognising the team’s commitment to open communication and swift support, and for taking the time to leave a review.
The Yellowcom Team
Great communication from start to…
Great communication from start to finish.
August 24, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Charlotte. We’re delighted to hear that you received great communication from our team throughout the entire process.
Thank you for taking the time to leave a review.
The Yellowcom Team
Natalie was so lovely when I phoned…
Natalie was so lovely when I phoned with an access issue, very helpful and knowledgeable, and she was able to fix the issue really quickly. Natalie also followed up with a courtesy call to make sure everything was working properly. Thanks Natalie
August 24, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Leanne. We’re delighted to hear that Natalie was so helpful and knowledgeable, resolving your access issue quickly and following up afterwards to make sure everything was working properly. We’ll be sure to pass your kind words on to her.
Thank you for taking the time to leave a review.
The Yellowcom Team
Cameron has been fantastic throughout…
Cameron has been fantastic throughout the process. Super helpful and always on hand to answer any queries.
So far great service all round from the team at Yellow.
August 24, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that Cameron has been so helpful throughout the process and always available to answer your queries. It’s great to know you’ve received such strong service from the wider Yellowcom team as well.
Thank you for taking the time to leave a review.
The Yellowcom Team
Excellent service from James
Excellent service from James, highly recommend Yellowcom
August 21, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Trisha. We’re delighted to hear that James provided you with such excellent service. We’ll be sure to pass your kind words on to him.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
The right staff makes a world of difference.
Michael showed patience and professionalism while I was very busy and took a while to make a decision. I would highly recommend Yelowcom.
August 21, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Alex. We’re delighted to hear that Michael’s patience and professionalism made such a positive difference while giving you the time you needed to make your decision.
Thank you for your recommendation and for taking the time to leave a review.
The Yellowcom Team
Cameron was extremely patient and…
Cameron was extremely patient and explained the process.
August 20, 2026
Unprompted review
Reply from Yellowcom
Thank you for your feedback. We’re delighted to hear that Cameron was patient and took the time to clearly explain the process, making everything straightforward for you.
Thank you for taking the time to leave a review.
The Yellowcom Team
Transition of Eir package to Yellowcom
Transition of Eir package to Yellowcom
Ciaran O'Beirne and Dara O'Coisdealbha were very helpful in the transition process and kept in touch and updated us throughout the process. Very quick to respond to any query.
August 19, 2026
Unprompted review
Reply from Yellowcom
Thank you for your feedback. We’re delighted to hear that Ciaran and Dara made your transition to Yellowcom a smooth process, keeping you updated throughout and responding quickly to any queries.
Thank you for choosing Yellowcom and for taking the time to leave a review.
The Yellowcom Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.