Yeppo & Soonsoo Reviews 

13
TrustScore 3.5 out of 5

3.6

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Company details

  1. Cosmetics Store
  2. Health and Beauty Shop

Written by the company

Yeppo & Soonsoo is a Korean cosmetics store, where you can find K-beauty skin care, makeup, hair and body care products from all the best brands. Buy Anua, TIRTIR, Medicube, SKIN1004, Manyo, Some by Mi, About Me, Beauty of Joseon and many more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(13)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Liljeholmen staff

I visited the store in Liljeholmen because of a promotion on your social media.
But when I was met with the salesperson, she did not recognise the promotion, nor did she speak Swedish, she also had a bad tone and kind of sent me away. Before I left I asked again, but she just shake her head like no and smile...

July 2, 2025
Unprompted review
Yeppo & Soonsoo logo

Reply from Yeppo & Soonsoo

Hi Katta, thank you for your review! We are very sorry to hear that you had an unpleasant experience at our store. Kindness and professionalism is at the core of our values, and we will discuss this with our staff to prevent incidents like this from happening in the future. If you would like to tell us more about what happened, you can reach us at info@yepposoonsoo.se. Hopefully we can offer you a better shopping experience next time! 💜

Rated 1 out of 5 stars

WARNING‼️‼️‼️DO NOT SHOP

Reply to yeppo

You told me I can go to the store and exchange - yes but I live 1 hour away from your store and I purchased these online and I wanted to return them to your warehouse. Customers be aware you might get an old lipstick

WARNING‼️‼️‼️

I ordered two lipsticks where both were obviously opened. On one I could even SEE someone’s lip marks, I emailed the company 10 minute after receiving the package and they are saying that it’s impossible and that they cannot refund me. It’s a health hazard to send out used gross lipsticks to people.

I will be doing a claim with my bank and will throw away those products as they are gross. The lipsticks are obviously used and they don’t even want to take the product back to check.

February 24, 2025
Unprompted review
Yeppo & Soonsoo logo

Reply from Yeppo & Soonsoo

We are sorry to hear you have been disappointed with our company. We have tried to contact you to offer the possibility to exchange the products, but have not hear back from you. All our products are delivered straight from our warehouse, which does not handle our returns, so we would have loved to get more in-detail images of the products and hear about what has happened.

Our biggest value is to make our customers happy with their purchase, and we are truly sorry to discover that you aren't 100% satisfied. Please reply to our Customer Service (check also spam in case the message has been delivered there) so that we can arrange the exchange for you.

Rated 5 out of 5 stars

Great store

Love their product selection. I've gotten to know some products that have helped my skin a lot.

August 23, 2024
Unprompted review
Yeppo & Soonsoo logo

Reply from Yeppo & Soonsoo

So good to hear, thank you for your kind words 💜

Rated 5 out of 5 stars

I love the produce

I love the produce! The shop sells one of my favourite brand Frudia, and other Korean skin care and cosmetics.
Quite good discount campaigns and other discounts too. They also have good "liability program" in ReceiptHero in which you can collect stamps to earn discounts. And, on top of this, you usually get free product samples when you order from the webshop. This is really nice when you have a sensitive skin and are not that keen buying new products without testing them. The delivery from the webshop has also been quick. Truly recommend.

July 28, 2024
Unprompted review
Yeppo & Soonsoo logo

Reply from Yeppo & Soonsoo

Amazing to hear you have enjoyed shopping with us and have already taken advantage of our loyalty program too! 🥰

Show reviews in all languages. (13 reviews)

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