BUYER BEWARE! DO NOT BUY FROM THIS STORE esp if you do not live in Canada!  HORRIBLE customer service!  I contacted Arctic Bay to confirm the right size of parka to purchase.  They recommended I order a size XS based on my size measurements  (I was going to purchase a SMALL)  but it was TOO SMALL.  I asked for an exchange. They authorized it but said I should purchase the exchange item ASAP (ie prior to my return and that they would refund the jacket when they received the return) to avoid cost increase on their site.  Who doesn’t honor the price on an exchange?! I sent back the item after being told I was responsible for the shipping return fee (that was news to me; don’t forget customs fees if you live outside Canada).  And then when they received it, they docked my refund $100 for THEIR costs.....what?!  This was never disclosed and I find the exchange that resulted from THEIR incorrect sizing recommendation resulted in my paying what will end up being $200 more.  I will never buy from them again!  SO disappointed!  BEWARE!  This vendor is NOT upfront on what to expect and how much they will end up forcing YOU to pay!

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