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Hillside, Albion Street, OX7 5BH, Oxfordshire, United Kingdom
4.3
14 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I am in love with 100 acres products. The smell, texture and quality. What's not to like!?
The body lotion has been a basic since I first tried it and I love the oils. The relaxing is like going to a Spa. Such a shame the invigorate was discontinued as was one of my favourite.
This is an excellent company with a very kind and helpful customer service
I had a problem with the pump ( not faulty just me being unable to get it to go )
Instant response by an actual person as opposed to a bot , and all sorted.
Great products very natural with a lovely fresh scent , and plus a quick delivery
Great products and customer service!
Having initially used 100 Acres in a boutique hotel, I’ve been delighted to now be able to purchase these beautiful products directly and some purchased as gifts and our friends have been delighted as we are with products. Would recommend 100%
Reply from 100acres.co.uk
Hello Paul, thank you so much for taking the time to leave us a review - we are so pleased to hear you're loving our products! Thank you again and we very much hope to see you again soon, The 100 Acres Team.
Beautiful Product. I had a problem with one of the containers and the staff could not have been more helpful. Replaced the item straight away, Would really recommend the product and the company
Reply from 100acres.co.uk
Dear Fran, thank you so much for leaving us a review - they really are very helpful for us! I'm so glad we were able to sort out the issue for you - our customers are the most important thing to us and we'll always go above and beyond to ensure absolute happiness. Thank you again for your lovely words and we look forward to hopefully seeing you again soon! The 100 Acres Team.
Great product and excellent customer service
Reply from 100acres.co.uk
Dear Mandy, we are so grateful for your wonderful review - thank you very much! I hope our products continue to delight you for many years to come and we very much hope to see you again soon. Warmest wishes, The 100 Acres Team
My items were sent quickly, packed beautifully and carefully and overall my whole experience was great.
Everything I ordered was lovely, smells gorgeous and is just the treat I was looking for when I ordered.
Only thing to note is that the pump for the hand cream takes a very long time to prime! I ordered two and both were the same, over 80 pumps before anything started to happen. The body wash came out pretty quickly as expected so I assume it’s an issue with the thickness of the hand cream. It was lovely once I got it out but I did think it must be broken to begin with!
Reply from 100acres.co.uk
Dear Megan, thank you so much for taking the time to leave us a review - we are very grateful for any and all feedback! I'm thrilled to hear that you're loving our gorgeous products and scents however I am sorry to hear that you had a few challenges with our pumps - our creams are lovely and luxurious and our packaging is designed to ensure nothing leaks or spills in transit but it certainly shouldn't taken 80 pumps to come through! We're very sorry about this and please do absolutely feel free to email us on customercare@100acres.co.uk where we would love to make this up to you. Thank you again for your feedback, we wish you a wonderful Christmas and very much look forward to hopefully seeing you again soon! The 100 Acres Team x
We love these products. Beautifully packaged, good delivery service and most importantly, they are natural and smell heavenly. They are our go-to presents for birthdays and the recipients are always delighted. As a regular customer I fully endorse 100 Acres products.
Reply from 100acres.co.uk
Dear Annie, thank you very much for your wonderful review! We are absolutely thrilled to hear that you're loving our beautiful products and very much look forward to hopefully seeing you again soon. With warmest wishes, The 100 Acres Team x
I ordered few things on 10th August 5 sets of the 100 Acres Discovery Set and The Ultimate 100 Acres Gift Set × 3) received parcel on 17th August with full shock when all 5 sets of the 100 Acres Discovery Set put in one box. try to contact and found there is now help line or customer service number and no direct link on order for return or refund. anyway after many days got refund of £100 on total bill of £426. Not a reliable company
Reply from 100acres.co.uk
Dear Mr Bhatti, thank you very much for taking the time to leave us a review, we truly value all feedback as a small business and are very grateful for your time.
I understand our customer care team have been in touch via both email and phone to establish the circumstances surrounding your order and that this has since been sorted - thank you for your patience and cooperation here.
As discussed, while our warehouse did send all 5 Discovery Sets in one box on this occasion, we are extremely sorry for any miscommunication or misunderstanding here and can confirm that our Discovery Sets are now sent in lovely little individual green + gold boxes to avoid any confusion in the future. Thank you very much for your patience here.
On the plus side, we are very glad that our customer service team were able to deal with this swiftly, provide tracking and point-of-delivery information to you to promptly, to ensure that your order arrived safely and quickly.
Thank you again for your feedback and for your time - we're a small business working hard to do things the right way so if there's anything we can help with in the future, please do absolutely get in touch with us on customercare@100acres.co.uk where we will do everything we can to assist.
Warmest wishes and have a lovely rest of your week,
The 100 Acres Team
I am a regular customer of 100 Acres, because I love their products, especially the signature botanical body wash. Beautifully packaged and always reliable delivery service.
Product is amazing, very concentrated so a little goes a long way.
The most divine products I have used! I absolutely love these products, the scents are heavenly! But not only are they heavenly they are natural! I use the body/bath oils, bubble bath, body lotion and the body wash which is my favourite! I cannot recommend these products enough to anyone. I look forward to coming home from work and using them after a nice long bath! The relax oil drifts me off to a nice relaxing sleep too!
I was introduced to 100 Acres products via Hyde and Hare. Good idea to send samples out with this brand as it sets a high bar. Having used the sample(s) I decided to get something for myself and a birthday gift for a friend. I already have 100 Acres on my Christmas list to buy for family, friends and of course myself! The packaging is beautiful and eye catching and then the product itself is delightful. The fragrances are subtle and natural. No artificial flavourings here! Keep up the good work!
Don’t trust this company at all !!!
They are scammers and very unprofessional!
I have made the big mistake and never again!
Scammers!
Reply from 100acres.co.uk
Hello Anita, thank you very much for taking the time to leave us feedback and we hope you've had a lovely week. We are so extremely sorry to see the above review. I can assure you we are a small business, based in the Cotswolds, making beautiful products and doing things the right way by both people and planet. We have thousands of lovely satisfied customers all throughout the UK, many of whom are on their 10+ purchase with us and who we speak to regularly through our customer care team and through our social media channels. We are so sorry if you have had a negative experience in any way, and would love to sort this out with you. I'm unsure as to your exact order number but looking on our system, it appears that the two orders placed by an 'Anita' over the past few months have been successfully delivered, and this has been clearly communicated via email through our wonderful customer service team. That being said, we are extremely sorry if you have been disappointed in any way and we would love to speak with you about any concerns to ensure you are as satisfied as possible with your lovely new 100 Acres products. If you would like to discuss this further please do feel absolutely free to reach out to us on customercare@100acres.co.uk where it would be our pleasure to ensure you are nothing less than thrilled with your recent 100 Acres purchases. Wishing you a wonderful weekend and we look forward to hearing from you, The 100 Acres Team
Brilliant company. I bought their winter candle as a treat to myself last year and now I’m a customer for life and have just bought another. The candle burns evenly and the scent fills the room, indeed the house, without even being lit. Gorgeous.
Reply from 100acres.co.uk
Thank you so much for your absolutely wonderful review - we are so thrilled to hear that you've been loving our gorgeous Winter candle! We cannot thank you enough and truly hope you are able to try some more of our beautiful products very soon. Warmest wishes, The 100 Acres Team
Never heard of this brand until they started to send me marketing emails out of the blue (they've clearly paid for email addresses, contrary to UK GDPR regulations).
I used the unsubscribe link in the emails more than once but have continued to receive emails, also against the law in the UK.
Shady business practices, so difficult to trust this company at all.
Reply from 100acres.co.uk
Hello Deborah,
Thank you for taking the time to leave us a review – all feedback is extremely helpful for a small business like ours, so first and foremost, thank you for your time.
We are very concerned by the negative experience you have listed below. We are a small, independent team based in the English countryside, working hard to do things the right way when it comes to our ingredients, our artisan production methods and our business practices.
We have never paid for email addresses and shady business practices like these are not something we have ever or would ever participate in.
As is the way with many businesses these days, we do occasionally partner up with similar brands for marketing activities such as joint special offers or giveaways, but any giveaways obtained through these activities are always strictly obtained with the active consent of the email addressee, as per GDPR regulations.
In addition to this, all of our emails have an unsubscribe button at the bottom of the email, as per GDPR regulations. We have just completed a test this morning to ensure our unsubscribe button is working, which was successful.
We have just checked and you are not on our email list, but if you do encounter any emails from us, please do feel free to contact us on customercare@100acres.co.uk where we will be more than happy to assist. As per GDPR regulations, we are always more than happy to remove any email addresses and personal data from our systems immediately upon request.
I do hope we have been able to reassure you that we are an independent British business, doing things the right way. The very reason we started 100 Acres was to create beautiful products with nourishing, beneficial ingredients that are kind to the skin and planet.
Thank you again for taking the time to leave us a review – all feedback is valued here at 100 Acres and I do hope perhaps you may be able to try some of our beautiful products in the future to turn your experience with us into a positive one.
We hope you have a wonderful rest of your week and please do get in touch with us at customercare@100acres.co.uk at absolutely any time if we can help further in any way.
Warmest wishes,
The 100 Acres Team
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