100Green Reviews 1,494

Great service given by 100Green. Always pick up the phones and incredibly caring and attentive - Joe took the time to explain the issue I had in lots of detail in email and even called me when I wanted more detail. 10/10

Really helpful, friendly, knowledgeable advisors who answer the phone almost immediately.; no queuing, no struggling to be understood. My questions & concerns were answered fully, with empathy & total understanding. Possibly the best customer service experience I've EVER had with an energy company!!

My experience with 100Green has been very positive. Communication is personal, swift and queries are successfully answered.
I am impressed with the customer care and delighted that the energy provided is from renewable sources

Liane was extremely helpful, knowledgeable and a delight to speak to on the phone! An excellent representative of 100Green. Liane helped set me up with a direct debit and a smart meter appointment. Perfect service.

Spot on customer service.
I’ve been with 100 Green after switching using the cheap energy switch club ( or what ever it’s called) on the M.S.E. Site. A year ago. This year I went searching for the cheapest deal to find that my home was classed as commercial 🤷🏻‍♀️ and therefore couldn’t get a domestic use quote from anyone. I contact 100 green with my problem, I am pleased to say that I had a prompt response, they had investigated and yes for some reason (after 27 years) had been changed from domestic to commercial on the national database. Within 48 hours the problem had been rectified and I had been informed at all stages within that process. From my point of view, I’ve found the service to be exceptional given my experiences with other companies in recent years. Given my experience- yes I could maybe save £30 a year if I switched but I think that this company deserves to keep me as a customer for the coming year.

Competitive rates, excellent customer service.
Most helpful and personal staff you could imagine. Excellent British SME with better rates than the big fish, and they keep their promises in hard times.

I am absolutely delighted with the exceptional service I received from 100Green, particularly from Sharon Warne in the Credit Control team. After a challenging period with a supply and account issue, Sharon handled my case with remarkable professionalism, empathy, and dedication.

She went above and beyond to ensure my situation was resolved fairly and swiftly, keeping me informed every step of the way and treating me with genuine care and respect. The entire 100Green team demonstrated integrity and a true commitment to customer satisfaction.

I’m deeply grateful for their outstanding service — it truly made a difference. I wholeheartedly recommend 100Green as a 5-star company that values and supports its customers.

Very grateful for Debbie's help and support as I moved house - it made the transition so much more straightforward!

Just First Class Customer Service

Called customer services - phone answered quickly and query resolved efficiently and politely by “Summer”.

I regularly use the app to monitor my account, it’s user friendly and the link to call customer services worked brilliantly making it all very hassle free.

Customer service is an art and these guys get that

Wiped apps on new phone, but the operator was wonderful. With her help I am now sorted and am happy!

Used to be with Eon and what a change! Whereas I used to deal with 101 people none of whom could grasp what was going on with our faulty meter now with 100Green I get prompt replies to emails, where they sort the problems out - and even gave a refund without me asking. Unlike Eon, they actually respect the customer!

Lucy was very efficient and extremely helpful in sorting the direct debit and credit owed to my account. She was friendly, patient and most of all extremely quick at getting back to me. Couldn’t reccomend her more!

I recently had to manage an awkward 10-day overlap while moving house, and 100 Green were absolutely brilliant in helping me get everything sorted with my electricity supply. I spoke to Lucy, who was incredibly friendly, patient, and efficient. She made what could have been a stressful situation really easy and reassuring, ensuring that everything was covered seamlessly between properties.

It’s rare to come across such genuinely helpful customer service these days! My call is always answered quickly, making the process so smooth! Highly recommend.

I chose 100 Green because of their eco credentials, and because their price was fair. But the thing that distinguishes them most from other providers is their customer service. It is exemplary. If you have a problem/issue and need to communicate, it is possible to talk to a person who has access to your account history and previous communications and who gets right on and gives one the help needed (no being passed from person to person to repeat over and over your request). It is not just problem-solving at its best, it is breath of fresh air.

We have just moved across to 100Green with great rates. They have fitted a smart meter which their competitors said wouldn't work at our house. When we had a problem - it was easy to speak to a real person and they had an engineer to the house within two hours of my call. Can not recommend them highly enough.

My call was answered almost straight away. Once the agent found my account, she was able to dispatch the in-home smart meter & give all the details on the matter.

We were new customers with 100Green and had recently had a solar system installed. When we initially had problems setting up with the correct tariff it was great to have one person as a contact rather than anonymous call centres. Joe was able to liaise between different departments and send feedback directly to us which he did on a regular basis. Well done.