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101domain Reviews 746

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TrustScore 4 out of 5

3.9

DNS Provider
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See what reviewers are saying

Rated 5 out of 5 stars

What a great service from the chat room...instant connection with Kevin B, immediate understanding of the issue and then verification that it had been resolved and no further action was needed. Of cou... See more

Rated 5 out of 5 stars

I Have been using 101domain since 10 years, all i can say is that they are one of the most reliable domain name service providers. They follow up on every service request, and never leave any pend... See more

Rated 1 out of 5 stars

I'm a web developer. I've managed 50+ domains with 101.ua for over 10 years across ~10 different registrars. Nothing comes close to this level of dysfunction — and I'm now convinced it's no... See more

Rated 5 out of 5 stars

Joanna was knowledgeable and courteous. She did up-selling, but not overpowering. She did this by offering the upsell, but telling me why this new feature would be necessary. She helped me thro... See more

Company details

  1. DNS Provider
  2. Internet Service Provider

Written by the company

Founded in 1999, 101domain is a trusted domain name and web service provider with the largest selection of domain extensions found anywhere. An ICANN accredited domain registrar, 101domain serves over 250,000 customers, in over 180 countries providing Domain Names, Hosting, Google G-Suite, Sectigo SSL Certificates, Cloudflare Infrastructure Services, Domain Name Portfolio Management, Domain Acquisition, Monitoring and Enforcement, and Consulting.

Contact info

3.9

Great

TrustScore 4 out of 5

746 reviews

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Replied to 16% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Kind and patient agent

Marcello was incredibly patient and understanding. As someone who didn't understand domains too well, he was patient and explanatory. Fantastic chap.

April 2, 2024
Unprompted review
Rated 1 out of 5 stars

A bad experience

A bad experience. I hope it doesn't happen to you as well.

My domain was set to expire on January 24th. On the morning of January 24th, I placed a renewal order on the website, made the payment, and received confirmation that it had been renewed.

On January 25th, they opened a ticket stating that I should have renewed it by January 23rd at 11:59 PM.

They have taken away my domain and put it up for auction!

My ticket number is 101CM-362328. I am providing it in case they try to claim that this review is not true.

January 25, 2024
Unprompted review
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Reply from 101domain

Hi Alberto,

We sincerely apologize for the situation you are in and we will do everything to assist you in recovering your domain name.

We want to start by letting you know that these rules are put in place by the .BY domain registry and are out of our control.

We state in all of our domain renewal reminder emails "Please remember the renewal is late if not paid prior to 00:00:01 UTC on the date of expiration". We know that although we provide this information it can be overlooked, and we are very sorry for that.

Unfortunately, the .BY domain registry does not have a grace period for late renewals. Their policy is to immediately place expired domain names in a 'pending auction' status to be sent to a public auction at random. Again, we have no control over your domain name once it reaches this status and we have no involvement in the auction.

We understand your frustration and our domain specialist has provided you with directions on how you can request for your domain name to be placed in the next available auction by the .BY registry so you can bid on your domain name and hopefully successfully acquire it again.

Alternatively, should you not wish to participate in the auction, we can wait for this period to end. If, after the domain is placed for auction it is not purchased, it will be deleted and available to re-register. This usually takes roughly 60 days, though the wait time can vary. If we are not able to re-register the domain at that time, we can cancel the order and refund your account.

Please let us know if you have any questions regarding your options.

Best regards,
101domain

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