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Company details

  1. Vitamin and Supplements Store

Written by the company

100% Natuurlijk Supplementen voor een beter leven.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Good shopping experience but horrible delivery experience

I have updated the rating from 1 to 4 stars as I want to acknowledge the positive purchase experience. Parcel Force did deliver the package eventually, but this is not the first time I have had this experience with them. Would have been 5 stars if the delivery experience had been better, but the purchasing experience has been excellent. Keeping the old comments below for context.

While the experience of purchasing from your website was very good, your courier Parcelforce was a major let down. I am at home and our development has a 24 hour concierge. But Parcelforce is claiming they attempted delivery at 10.54 am but no one was available!!! I will probably have to go to a out of the way place to collect the parcel. Not the first time I have had this experience with ParcelForce!!!!

March 8, 2023
10KATE logo

Reply from 10KATE

Dear Anita,

Our sincere apology for the bad experience. Did you receive your order?

What do you think of the product? I hope you can give us a better rating than a 1 star.

We will change our logistics partner to ensure better and faster delivery.

If there is anything else we can do, please let us know!

Kind regards,

10KATE Team

Rated 5 out of 5 stars

Fast delivery and fast response to…

Fast delivery and fast response to questions. High quality product and happy with my purchase.

December 20, 2021
Unprompted review
10KATE logo

Reply from 10KATE

Hi Freek,

Wat fijn om te horen!

Mocht je nog wat vragen hebben, dan horen wij het graag.

Rated 5 out of 5 stars

Very fast

Very fast delivery, and kind personal letter about the product and the time it will take in general.

June 13, 2021
10KATE logo

Reply from 10KATE

Dear Hay,

Happy to hear the positive feedback!

If there is anything else we can do, don't hesitate to contact us at healthy@10kate.com or through whatsapp +31644006555

Show reviews in all languages. (34 reviews)

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