10to8 Reviews 

418
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Horrendous customer service, state they have sent you notification of changes and renewals due which are never received. Insist on further notice being required when it’s already been given to cancel,... See more

Rated 1 out of 5 stars

Des escrocs. Si la solution fonctionne en revanche, ils ne répondent à aucune demande d'arrêt de prélèvement sur CB. Obligé de changer de carte bancaire à mes fais. Une honte. Swindlers. If the solut... See more

Rated 3 out of 5 stars

Used to be better, but browser support on safari and chrome has been terrible recently. Can’t use at all on safari on iPad as menu doesn’t appear, on chrome desktop often search fields fail to populat... See more

Company replied

Rated 1 out of 5 stars

Our organisation has had a major problem with 10to8, which is having a significant effect. It has been many weeks since this was first reported, and despite promises the problem hasn't been addressed.... See more

Company details

  1. Software Company
  2. Software Vendor

Written by the company

10to8 is free all-in-one appointment scheduling and online booking software trusted by over 50,000 businesses worldwide. With 10to8 appointment scheduling, customers can book your free slots and the services that you specify. What's more, with automated SMS & email reminders, coupled with 2-way chat you can be sure that your business will reduce appointment no-shows, improve customer communication, coordination, and win more business.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

418 reviews

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1.3

All reviews

(418)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

No more no-shows.

Using 10to8 on my desktop has been brilliant. It was fairly simple to set up initially and easier to manage bookings thereafter. Since using this online booking system none of my clients have been a no-show. The reminder system is valuable. Love it!

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

Very good

Customer service is good. I receive prompt help when needed. The system is continually improving. And you get the basic option for free which is good when you only starting up your business. Highly recommended.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

The perfect scheduling tool

10to8 made it possible for our son Walter to collect over 110 Christmas trees for KiKa, a Dutch children Cancer charity. With 10to8 we made a booking stool for people to book his services. It was very easy to handle. especially because of the option to add a maximum distance to client. Also the possibilities to communicate with clients was very easy.
Loved it.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

I have been using 10 to 8 for a number…

I have been using 10 to 8 for a number of years for sending out reminders in relation to my Driving School business. It has proved very useful in reducing no shows and missed appointments. In addition it is very popular with customers too.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent scheduler

Excellent scheduler. Easy to book appointments and you can book them for months ahead. Some of our work orders are sent to us a month or two ahead. This way they are already in our scheduler and never forgotten.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant system for Allied Health Professionals

I'm working in my own clinic as a physiotherapist. 10to8 works perfect for what I need it for. Booking in appointments, sending out reminders and clients are able to pay or book online. All my clients love the reminder messages and since I have been using the system (3 years now) I had nobody forgetting their appointment

January 26, 2020
Unprompted review
Rated 3 out of 5 stars

Its a good product

Its a good product that allows setting client appointments online and directly synchronising them on the smart phone calendar. It work fine most of the time, but some clients have reported that their appointments were not acknowledged and never gone through. The main downside is the app is a bit crumblesome to work with. The full app has more functions but the free app is enough for my business.

January 26, 2020
Unprompted review
Rated 4 out of 5 stars

On the whole an easy to use booking…

On the whole an easy to use booking service. Have had a couple of problems with emails going into promotions box. Would also be useful if there was a way for clients to use gift voucher when booking.

January 26, 2020
Unprompted review
Rated 5 out of 5 stars

easy to use

easy to use, always being updated to make better experience, lots of facilities even on the free version. Someone to chat to if theres a problem. Fab.

January 26, 2020
Unprompted review
Rated 5 out of 5 stars

I’ve been using 10to8 for two years now…

I’ve been using 10to8 for two years now and I love it! As my clinic gets busier and busier, 10to8 takes all of the hassle out of booking appointments and the automated reminders for clients means that everyone turns up when they are supposed to. Many clients comment on the efficiency of my booking system. Thank you 10to8! I highly recommend it to other therapists.

January 26, 2020
Unprompted review
Rated 3 out of 5 stars

Overall the platform does what I need…

Overall the platform does what I need it to do. Calendar integration works well. On the down side, a number of my clients don't find it intuitive to use, get confused, can't figure out how to do things like change or cancel an appointment, schedule for the wrong date, etc. Not all the platform's fault but UX design plays a part. Also, it's critical to keep up with your email as you have to review and approve changes/cancellations.

January 26, 2020
Unprompted review
10to8 logo

Reply from 10to8

Hi John,

Thank you for your feedback, we highly appreciate it.

We are always trying to improve 10to8's UX and make everything more intuitive. To help your customers with their questions, we produced this video to help them understand how your booking page works. I hope you find it useful and feel free to distribute it: https://www.youtube.com/watch?v=aH1u__ye3L4&t=60s

Kind regards,
Anna

Rated 5 out of 5 stars

I absolutely love 10to8

I absolutely love 10to8. I love that it sends appointment reminders to my clients 24 hours before their appointment and, if I put in their address, it will even tell them how long it will take them to get to my office. It's a super service and I recommend it to everyone.

January 26, 2020
Unprompted review

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