111 Reviews 

Phoned at 11.09 this morning and still
waiting at 16.10 for someone to phone me back. Gave up and went to local hospital to get some Antibiotics for a UTI

Tried to reach the crisis team on 111 options 2. No further option given to access mental health at all, only links to meningitis issues etc. hold on phone for more options none of which take you to mental health team. Operators can only take your details and that’s about it! Completely useless service fit for nothing!!!!

This was once an excellent service. Sadly due to demand, and decreasing options offered by GP services, it is no longer able to keep up with demand, and is not fit for purpose.

Rang about a serious physical issue. Advised to attend the UTC. If that was a genuine option for me, I would have gone there myself. The lovely, polite operator seemed sensible, and offered a callback, and spoke to me adult-to-adult.
Over the next 1.5-2 hours, very unexpectedly, symptoms got a LOT worse. I called back as advised, to have to go over every single thing from scratch, to someone who was no better than AI. Absolutely pointless waste of time. They even asked if 'things had got worse'. Yes; I told you at the very beginning that was why I had rung back, as advised. Was informed someone would ring back, and advised to ring back if things got worse - why, so I could wait on hold for 40 minutes and go over everything again? Over 6 hours later and still waiting. All the pharmacies are closed. They offered an 'urgent ambulance' which is:
a) Clearly not needed
b) Would serve zero purpose as no paramedic could prescribe the medication that will stop the issue
c) At best will take me to ED, where I will be exposed to lots of infections, wait for ages, have blood tests to confirm that yes whilst things are significantly worse than before, I don't meet threshold for transfusion (which I am not advocating for; I do not need one).
d) Take an ambulance away from someone who genuinely needs one at a time when the ambulance service are also stretched.

111 no longer serves a purpose. It either needs an entire overhaul, or to be scrapped and the funds put into increasing UTCs or similar.

Absolutely awful. Having a mental health crisis, apparently you get to speak to a health professional, but you don't, you get an unsympathetic, irritated operator who refers you to someone you could have rang yourself. Just the job, thanks. 😢

Rang 111 physical health as have a repeating physical health situation. They're more concerned to frame it as mental health. Yeah had this one pulled on me before...like actual pain, sounds like you are being a bit stressy like...that cost me a year where I didnt have to have an abscess a few years ago. You think you'd be better able to avoid 🤔 what was just a repeat experience, different year, different condition. Wrong!

dismissive, unhelpful, judgemental, irascible call handlers, MEAN.👎👎👎👎👎👎👎👎👎👎👎

Absolutely first class. Filled in NHS 111 form at 7.08pm and advised to speak to nurse who would ring in 30 minutes. A GP phoned 20 minutes later and recommended that I see an out of hours doctor at a surgery near me. Phone call 5 minutes later and from a very polite receptionist who gave me an appointment for 20 minutes later. Was net by a very friendly receptionist and got to see the doctor straight away. What a professional and fabulous doctor he was. Thorough in listening to my concerns and very thorough on the examination. He had a lovely manner and a slight touch of humour and I came out feeling better than I did when I went in. Had a good conversation with the receptionist who was very friendly . Overall 10/10 for he comple service and everyone involved

Rang 111 - spoke to a nice lady. Expect a call back from a clinician within 24 hours - we're very busy. Fair enough it was a Saturday morning. 10:36pm that night someone rang me. I had just taken out hearing aids and gone to bathroom. Voicemail message left - we'll try again later. 7:15am next morning someone else rings me. I don't hear the phone I'm still in bed, with no hearing aids. Message left, we've tried to contact you, but couldn't so your case has been cancelled. So I start the process again - rang 111. Speak to a nice lady, opens a new case. Happily my health had improved substantially since the original call. Was told I would get a call back within 2 hours. 5 hours later I get a text telling me my case has been referred "to a service which is appropriate to meet your needs". No timescale is given and who is going to contact me isn't stated.

Waited from 10.40 last night to get a prescription for a drug that is controlled because I was unexpectedly running out and had enough till Sunday morning. Was not rung within 12 hours and still waiting. Run them several times but all I get is you are still waiting on the queue, I will chase them for you. But never a call. This is a desperataly dangerous situation as I am not supposed to suddenly stop this drug as I shall and pro bably am already going into withdrawal not to mention pain. A usless and very dangerous service.

I could write thesis on why it doesn’t work, but I’m sure people already have :-) Bureaucracy, funding, common sense, intersectionality etc.,

Is this a wind up?!? I phoned and after 2 hours nothing so filled out a form online & still nothing 2 hours later. Never heard from them! They ask the same stupid questions they are told to ask! Anything outside of those questions & they can’t cope! They are Not doctors or nurses. They are just a receptionist picking up the phone & they had no idea what I was talking about. I am almost unable to move at all with zero energy from severe fatigue and severe stomach pain. I’m a 50 year old woman & if I don’t call 999 I’ll probably just have to die!!

Although I got through and spoke to a lovely lady I had no idea that THEY DO NOT SEND ANY INFORMATION TO THE HOSPITAL. Total waste on time.

About as useful as ringing the speaking clock. None seemed to be trained, even the so called clinicians. They are mostly very polite etc but AI would do better even though it’s in its infancy. I can see now why A&E are so busy

Horrific treatment and I had to sit through 5 minutes of an automated voice repeating the same nonsense.

I’d never use it again. This it our 3rd try with the same issue. It’s a stalling tactic and a waste of nhs money.
The advice is pointless and knowledge minimal.
If it’s an emergency, put down the phone and get in the car don’t bother with this practically automated script reading “advice” line.
Each experience has been the same, it’s wasted our valuable time to be seen.

Partner phoned in as he was in mental health crisis. Pressed the mental health option, spoke to someone for all of a few minutes then they told him to hang up, redial 111 and press option 1 which is physical health. I don't get why they did that. He felt fobbed off and we got through it together on our own. He only wanted advice which he did not get!

If you think you’ve got a medical emergency, do not bother with NHS 111. Rang to get my dad help and an ambulance due to intense pain in his calf following a knee replacement. 4 days later after many cancelled appointments and ambulances not turning up, one eventually arrives. Now my dad has an extended stay in hospital all because of their incompetence

Nicola Brown professional advisor for NHS 111
Repeat prescription service
We travelled to Cheshire and my husband forgot to pack his insulin, nicola was absolutely brilliant and took care of everything even contacting a pharmacist to arrange a prescription. 10/10 Nicola, I wish everyone was as wonderful as you.

Im so grateful for this wonderful professional service they will sort out any medical/dental emergency you have with compassion and expertise in really am so impressed they definitely get you all the help you need fantastic service so a big THANK YOU

The surgery didnt not received my repeat prescription (apparently), so had to use this service. It was a waste of time and useless. I hate using apps for everything, but especially medical related issues. I just want to talk to a person and not wait for ages while some useless app decides what I need. To add insult to injury the feedback part of the form didnt even work! I have to write on Truspilot! Useless.