111SKIN Reviews 65

Unfortunately I developed an allergic reaction to 111Skin even though I had used them in the past. I had 5 subscriptions to automatically fill the products. I notified them wanting to cancel the subscriptions anticipating a problem. They were the GREATEST. Customer service got back to me immediately asking questions and asking if I wanted a refund. I explained I didn’t but wanted to cancel the subscriptions. Within 24 hours it was all done and they answered all my questions and believe me I had a lot. I have never worked with such an accommodating company. All I can say is that they are the BEST!! I have upmost confidence in 111Skin and certainly will be back once I figure what is wrong with my skin.

This is my favorite skincare brand. I have seen incredible results! My skin looks younger and feels so much more hydrated!

Amazing skincare and even better customer service! My skin felt noticeably healthier, more hydrated and radiant after using the products, which really reflects the brand’s commitment to science-backed skincare. I had a small delivery issue, but 111SKIN’s customer care team handled it so well — quick responses, very helpful and super professional. The products themselves are incredible. Highly recommend!

Absolutely amazing with the quality of the products. My skin has never felt and looked better. I’m NOT getting paid for this. I have purchased all products myself.
Also, customer service is top notch.
I am very very happy I discovered 111skin :)

The customer service is amazing! The Compnay immediately replied to my emails and handled my concerns with no isuues.

I am so over the top happy 111skin Clinic Spa has opened up at The Plaza Hotel in NYC.
I was there on Thursday October 2, 2025 for a Reparative Longevity Facial .
Sally my esthetician who has over 20 years experience and now works for 111skin loves the products and sees the difference.
She was awesome explaining what she was doing and loved how she made me feel !
It was such a great feeling that she was very knowledgeable and informative which products best suited for my skin and how to apply .
I love the way my skin feels and looks after the facial .
I have sensitive skin and I did not have any negative reactions .
I have only used the face and neck masks rose gold and black diamond and now I can explore other products .
I am a big spa junkie for over 30 years and since it was a awesome experience
I wanted to share .
I loved the products, the spa is beautiful, and the Manager Marlene greeted me she was very friendly and is she is so happy the Spa is opened !!
The staff was very friendly at reception desk, the women I met refreshing the relaxing room and the changing room were smiling and helpful .
I am looking forward going back in December for the Black Diamond non-surgical lift facial .
Awesome experience!!!

I placed an order and had a small special request. While it was not able to be accommodated, they were quick to respond to give an update and wrote a thoughtful email which I felt spoke highly of the company and brand. On that alone I’d order through them again! - New Customer

Offers 15% off for your purchase if you sign up … and for some reason discount code not valid at the checkout! Or discount code cannot be applied for sets etc etc … nothing mentioned on sign up invitation apart that you will get 15% of your first purchase!

I received the fastest and nicer support to receive the missing items from my initial order. I was informed constantly and Alex was very efficient and professional.
In addition, 111SKIN offers the best products on the market.

I made an error in buying a product. They promptly
Cancelled my order and let me know right away. This
doesn’t happen with other websites! I am very grateful for their help. Definitely will use the website in the future! P. mcF.

I purchased the "Hyaluronic Acid Aqua Booster" serum from the brand 111SKIN and the experience was awful. Right from the first use, I noticed a strange, unpleasant smell — like damp clothes that were left wet for too long. The scent is absolutely disgusting and unbearable when applied to the face. This is nothing like what you'd expect from a high-end skincare product, especially considering the extremely high price.

I contacted 111SKIN’s customer service and, after several emails, the only thing they asked for was photos of the entire bottle. They told me the batch was fine and valid until 2026 — as if that somehow solved the issue. They clearly didn’t care at all that the product was obviously defective. They completely washed their hands of the matter and refused to take any responsibility just because I hadn’t purchased it directly from their online store, even though the product was brand new and unopened.

Honestly, it's disgraceful that a luxury brand like this doesn't stand behind the quality of its products or show any care for its customers. The serum smells bad, seems spoiled, and is absolutely unusable. Their customer service was dismissive and disappointing.

I absolutely do not recommend this brand — neither for the quality of the products nor for the way they treat customers. A huge letdown.

I must say i was unhappy when I tried to return an item but I must say they stepped up to the plate and the guy who dealt with me was very professional and I’m very happy and I would recommend anybody going to their website

So far I’ve only used the masks and u see eye mask .( they were gifts ) I used in a long haul flight when looked shocking after a few gins also . BUT , I tell you what , the results were incredible, my fave looked amazing , fresh , hydrated , less lines , my under eyes were plumper , honestly incredible. I most definitely going to try my first purchase , just deciding which to buy .

I placed an order on the 6th of June, and as of the 23rd of June, I still haven’t received it. The website clearly states shipping within 1–2 business days, yet it’s now 17 days later with no delivery. I contacted customer service a week ago for an update and have had no response. Very disappointed with the poor communication and service

I’ve never experienced such a high level of customer service before. My claim was reviewed and resolved immediately - impressive!
As for the product, I’ve tried the patches and really liked them.

I use the vitamin c brightening cleanser and after i use the exfoliating enzyme cleanser as part of a double cleanse. Repurchased them as they work wonders. Your skin is instantly brighter and softer. I also use the vitamin c essence before applying my moisturiser. You definitely pay for quality products and it shows.

Great treatment and Esther was amazing. Thank you

The best skin care. My skin has never looked and feel so good. I just bought the body cream too and love it. I highly recommend.

They are selling expired products. I’ve received my order expired one year ago and when I emailed them for refund they refused and stopped answering my emails . Worse brand and customer service ever. They are even don’t care about their reputation and they told me it’s fine you can use them even expired one year ago!!!!!!!!!!! What??????

I placed an order of over €300 with 111SKIN and it has been a frustrating and ongoing ordeal. The shipment has been held in the carrier warehouse for days due to incomplete customs documentation that the company was supposed to provide to UPS. Despite contacting customer service multiple times, I was initially offered a refund or replacement but then told a refund was not possible once the order was shipped.

Since then, the responses have been contradictory and misleading. I was reassured that the warehouse team was actively working to resolve the issue with UPS, but after directly contacting UPS myself, I discovered that no action had been taken by 111SKIN to provide the required information.

At this point, the package is still held in the warehouse with no estimated delivery date, and I am stuck in a loop of vague, copy-pasted responses that lead nowhere. What was initially presented as a high-end brand experience has turned into an exercise in patience with no resolution in sight.

If you’re considering ordering from 111SKIN, be prepared for poor communication, conflicting information, and zero accountability.