I purchased ladies boots ,they were too small . On returning the boots I realised I had sent the wrong parcel . Hello were so helpful and guided me in how to arrange a return of my parcel safely .... See more
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On Thursday I emailed 1-2-1 shoes about my Ecco shoes I bought last October as they were splitting. I received an email back from Woody promptly asking me to send some pictures which I did. I then re... See more
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... See more
Company replied
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... See more
Company replied
Company details
Written by the company
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Contact info
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, United Kingdom
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
4.8
Excellent
444 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I fully recommend
I fully recommend. I ordered wrong size, return was straightforward and quick, got shoes I wanted in right size, love them, delivery was quick. Will use this site again.
April 25, 2025
Excellent speedy and smooth service
Excellent speedy and smooth service, good quality and competitive price shoes
April 2, 2025
Cost effective pair of shoes
Cost effective pair of shoes. Fit correctly. Easy purchase. Delivered promptly.
March 19, 2025
Really quick delivery
Really quick delivery. Ordered on the Friday, delivered by Royal Mail on the Sunday. A complete contrast to the delivery offered by the actual manufacturer of these shoes, if you were to buy direct - which I did try to do!
February 28, 2025
Quick delivery and good return policy.
January 28, 2025
Excellent
Excellent, quick delivery and well packaged.The only issue is there was not an acknowledgement of order so I spent a couple of days worrying whether the order had been received.
December 26, 2024
Great price and quick delivery
December 25, 2024
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted that you are happy with your purchase and that our shoes have met your expectations. 121 Shoes always strives to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Asked for advice on Solovair…
Asked for advice on Solovair sizing.Quick reply.Ordered Sunday 22/12/24 ,arrived 24/12/24.Fit perfectly.Whats not to like ?.Woody particularly helpful.
December 24, 2024
Unprompted review
Reply from 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted that you are happy with your purchase and that our shoes have met your expectations. 121 Shoes always strives to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Top Prices on sales!!!!
December 4, 2024
Reply from 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing you with the best shopping experience!
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