123Milhas Reviews 94

This is a stupid platform that does not accept international Credit card.

We paid for promotional package to flight to Paris in september and they announced on Friday that they won't be able to provide our flights

It seems that this company uses the famous 'pyramid scheme'. That's why it fails for some, unfortunately.
So many warnings, red flags, and people keep falling. So sad...
Also, I am not a client and never signed up to that company, and guess what: I started receiving regular marketing emails (as I have never signed up, it must be called 'spam' - possibly a database obtained from random 'partner' companies) from 123 Milhas.
So, no respect even for non-clients...

EDIT: The pyramid crumbled...
Friday (August 18th) the agency announced that 'promo' flights have been cancelled.

The Brazilian government is forcing 123 Milhas to refund clients. There is a big noise in Brazil right now, involving the company and some investigations.
Also reported that they are firing dozens of employees due to the scandal...

The worst company ever. My niece spent all her savings to come visit me in Ireland. She bought the tickets 30days before the flight. The flight from Brazil to Dublin have a stop in Canada, the problem is that when you search for your tickets appear that to Dublin is no visa required. Even when you research for documents from their webpage you can not find any information about this. She just found out she needs transitory visa when she went o do the check in ( on the trip day). Which made the travel day a horrible experience, trying to find forms, send forms, contacting the 123 Milhas and Air Canadá, which both refused to help. Anyway, she went to airport and was refused to do the check in as visa time takes 10 days. Now they are refusing refund. This is a planned robbery. I demand her refund.

I had a really bad experience with this company, BA cancelled my flight and 123milhas didn't even informed me, and now I'm battling for 4 months with them to have the paid amount returned to me (ticket 211209-003837).

Also, on a separate occasion, I had to change a flight but 123milhas simply forwarded the contact details of another company for me to deal with (viajanet - apparently the company who buys the flight tickets for 123milhas), but they also didn't care about customers and didn't solved my issue on-time - the point is 123milhas should have provided me options to rearrange the flight and not simply passed details of another company for me to contact - I had to purchase another ticket as I had no other option (ticket 220115-005279).

On the same trip, I had to cancel a hotel reservation and 123milhas ignored my request (ticket 220115-004841), they didn't informed the hotel about this.

It's really appalling the lack of commitment from 123milhas.

Now I have 3 open support tickets with them, their customer support is very unresponsive and not helpful, misleading as they say they would return the amount paid back to me but never did, also one time they said the amount was already transferred which definitely was not the case as I contacted them with a statement from the bank account showing no transfers were made, now they are simply ignoring all my emails and messages.

Be warned: DO NOT USE THIS COMPANY!

123Milhas can't be trusted

I've tried several times to book flights with them. Every time the booking failed after 25 hours and it took them 2-10 days to refund the payment.

For my last booking (over 2 weeks ago) they still haven't refunded the payment claiming the airline hasn't confirmed the cancellation but I've contacted the airline which has processed it within a couple of days already.

So while I do hope to soon receive my money back I ended up spending hours with their buggy website making reservations, awaiting confirmations, getting cancellations and awaiting refunds. Really not worth any low price they might display.

Their finance department seems to be incompetent (or pretend to be such) as when I asked for refund for latest bookings, the person working there kept insisting that I already got the refunds 10 days BEFORE the cancellation. Obviously it was different orders and even though I sent her exact order codes, she repeatedly insisted I'm wrong. Took about 10 times to get a refund...

I dare to hypothesize that their business model includes advertising prices they can't hold and they benefit from the personal info they harvest and from holding the money before refunding. Some people may not insist on their refund and then they'd get the money.

STAY AWAY and FLY SAFE :)