As usual, delivery ok and in line with order. Even if the delay to deliver was a bit longer than expected, probably due to May bank holidays and BPost strikes...
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Customerservice responds quickly and they are very cooperative to answer any question and to solve a problem, in my case, I made a mistake when ordering. Also love the fact that they sell lenses with... See more
Hello i contacted your team to ask to push for the delivery as I was traveling on 2/8 and willing to get my package; I received a message from Cedric -who I want to thank personally- who explained me... See more
I placed an order (1OM20865407GR) for contact lenses on the 7th of January 2026. They did send it from Belgium on the 14th of January. However the Bpost courier they used, did not deliver it (it ne... See more
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Company details
Written by the company
123Optic offers a modern, efficient, and hassle-free shopping experience for customers looking to buy contact lenses online. We sell a wide range of contact lenses, including daily, monthly, weekly lenses, and lens solution, all at competitive prices. Our efficient sending process is what sets us apart from our competitors, allowing us to keep our prices low and offer the best deals to our customers. We take pride in ensuring that every order is processed and shipped promptly, making sure that our customers receive their contact lenses in a timely manner. One of our biggest achievements is having over a million satisfied customers who keep coming back for their contact lens needs. We constantly strive to improve our services and product offerings to meet the needs and expectations of our valued customers. At 123Optic.com, we believe that buying contact lenses online should be a simple, easy, and affordable process. Our focus on customer satisfaction and quality products has allowed us to become one of the leading online retailers of contact lenses. We look forward to serving you and providing you with the best possible online shopping experience.
123Optic.com
Written by the company

- We guarantee low prices and quick delivery!
- 123Optic delivers the best products: daily lenses, monthly lenses, but also colored lenses and lens solution. We are proud to have over 1 million happy customers from all over Europe. ★★★★★
We deliver your lenses as quickly as possible
Free delivery above €99
Contact info
Kasteleinsstraat 11, 9150, Kruibeke, Belgium
- +3232703712
- service@123optic.com
- 123optic.com
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Question answered
Top service.
Attentive and efficient
Responds quickly and personably, attends to individual details well, and offers options for efficient resolution.
Super service 👍🏻
Great service!
Delivery
Wrong delivery address was used for the shipment. The customer service support did a great job to solve this rather complex problem
Worth the purchase!
Very helpfull during the purchase.Reliable and serious.Excellent products!
Good prices and very fast shipping
Good prices and very fast shipping. Good client service too.
Excellent service!!
The promo code did not work
The promo code did not work. I contacted customer service and they offered to refund immediately. Great service.
Great variety and good promotions
Great variety and good promotions, but sometimes the order takes a little more than 5 working days to arrive.
Great Customer Support
The Customer Support was extremely helpful and answered all my questions very quickly.
quick and helpful response
Excellent support
Great service and a good price!
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