I received 2,5 years old, damaged tyres, and support is not answering emails (two sent), calls (called 3 times during the week, answering machine), call me back buttons.... It's been more than one... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Slow delivery times. And very poor customer service, i got no reply from 2 emails or the whatsapp number trying to find where the delivery is. The tyres eventually turned up after about 10 days afte... See more
Company replied
I ordered tyres from 123pneus to be delivered to their partner for installation. Check the installer carefully and was stated they could mount tyres ip to 24 inch. NOT TRUE. They would not... See more
Company replied
Very good service. I ordered these tyres twice with another supplier but each time they came back saying the tyres were not available. With this supplier there was no problem and the tyres were delive... See more
Company details
About 123pneus.fr
Written by the company
123pneus.fr est votre spécialiste en ligne personnel pour les pneus de toutes marques et tailles. Trouvez les pneus adaptés à votre véhicule dans une gamme exceptionnellement large – qu'il s'agisse d'une petite voiture, d'une limousine, d'une moto ou d'un véhicule utilitaire léger, vous trouverez toujours les pneus qu'il vous faut à des prix avantageux.
La rapidité est la force de 123pneus.fr : directement d'Internet à la route. Même pendant les saisons de pointe au printemps et en automne, ce vendeur de pneus en ligne garantit une disponibilité constante grâce à son important stock.
123pneus.fr propose une gamme exceptionnellement large de pneus et d'accessoires automobiles dans différentes catégories de produits, telles que :
- Pneus pour voitures,
- Pneus pour motos,
- Pneus pour véhicules utilitaires légers,
- Pneus pour voitures électriques,
- Jantes en aluminium et jantes en acier,
- Ensembles complets (pneus prémontés sur jantes)
Delticom AG, l'entreprise derrière 123pneus.fr, est l'un des pionniers du commerce en ligne de pneus et gère des boutiques en ligne dans plus de 40 pays. Depuis le changement de millénaire en 1999/2000, l'entreprise propose une large gamme de pneus en ligne.
Grâce à un vaste réseau de partenaires de montage, les clients peuvent faire livrer leurs nouveaux pneus directement dans un atelier de montage professionnel dès leur commande.
Contact info
Hedwig-Kohn-Straße 1, 31319 , Sehnde, Germany
- 970733623
- serviceclient@delti.com
- 123pneus.fr
2.9
Average
51K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 123pneus.fr
Bonjour,
Merci beaucoup pour vos éloges.
Nous vous informons que lors de vos prochaines commandes, nous ferons tout le nécessaire pour votre satisfaction.
Vous remerciant pour l'intérêt que vous portez à notre entreprise, nous vous souhaitons une agréable journée et restons à votre disposition.
Cordialement, 123pneus.fr
The time for have one tyre is very too…
The time for have one tyre is very too long🙄, 8 days, I think. I don't will buy to 123 pneus the next time
January 15, 2025
Reply from 123pneus.fr
Bonjour,
Nous sommes désolés pour ce délai inhabituellement long. Nous comprenons que cela puisse être frustrant.
Nous faisons de notre mieux pour améliorer nos délais de livraison. Merci pour votre patience, et nous espérons pouvoir mieux vous servir à l'avenir.
Cordialement, 123pneus.fr
Second purchase after good experience
I bought 4 aluwheels with tyres last year and was pleased with every aspect of the purchase. For this reason I bought at 123pneus the tyres and wheels for our second car. Everything went well again.
January 25, 2025
Reply from 123pneus.fr
Cher Monsieur
Merci beaucoup pour votre message positif. Nous en étions très heureux. Nous ferons tout notre possible pour garantir votre satisfaction lors de votre prochaine commande.
Continuez à faire du shopping dans notre boutique.
Reply from 123pneus.fr
Bonjour monsieur SCHROTTENLOHER
Merci pour vos gentils mots. Nous sommes contents de savoir que vous êtes satisfait de notre travail.
Cordialement, 123pneus.fr
A total failure by 123 pneus to deliver…
A total failure by 123 pneus to deliver my tyres or to find a solution. 6 weeks later still no result. Impossible to contact via the online call centre and ignore any messages sent to them.
Disgusted
December 13, 2024
Unprompted review
Reply from 123pneus.fr
Hello,
Thank you for your review on our site.
We sincerely apologize for the delays and the lack of resolution regarding your order. This experience is far from the level of service we aim to provide, and we understand your frustration.
We are escalating your case as a priority and will do everything possible to provide a resolution immediately. Please rest assured that we will contact you with an update as soon as possible.
Thank you for bringing this to our attention, and we deeply regret the inconvenience caused.
Best regards, 123pneus.fr
Almost 3 weeks to get my tyres
January 18, 2025
Reply from 123pneus.fr
Hello,
Thank you for your review.
We sincerely apologize for the delay with your tyres. This is not the level of service we aim to provide.
Unfortunately, there have been unexpected supply chain issues that caused this delay.
We will check delivery and inform you as soon as possible.
Best regards, 123pneus.fr
I got 2,5 years old, damaged tyres, and support is not answering email, calls, call me back buttons
I received 2,5 years old, damaged tyres, and support is not answering emails (two sent), calls (called 3 times during the week, answering machine), call me back buttons....
It's been more than one week now, extremely disappointed, will never buy from 123pneus.fr again, but I will waste a bit of time telling this story on different platforms...
January 18, 2025
Reply from 123pneus.fr
Hello,
Thank you for your review on our site.
We are truly sorry to hear about the issues you’ve faced with your recent order and the frustration caused by the lack of response from our support team.
Receiving damaged tyres and experiencing delays in communication are unacceptable, and we deeply regret the inconvenience this has caused.
We will check and inform you as soon as possible.
Best regards, 123pneus.fr
Reply from 123pneus.fr
Cher Monsieur Jean-Philippe,
Nous tenons à nous excuser pour la gêne occasionnée.
Pourriez-vous s'il vous plaît nous faire savoir si nous pouvons vous aider maintenant ?
Merci pour votre compréhension
Reply from 123pneus.fr
Bonjour Madame Spruyt,
Votre retour est très apprécié. Merci d'avoir pris le temps de partager votre expérience.
Cordialement, 123pneus.fr
Reply from 123pneus.fr
Dear Sir,
We would like to apologize for the inconvenience.
Could you please tell us how we can help you?
Thank you,
Kind regards,
It took 10 days to deliver 4 bolts !
January 1, 2025
Reply from 123pneus.fr
Bonjour,
Nous tenons à vous présenter nos plus sincères excuses concernant le délai de livraison de votre commande.
Nous comprenons parfaitement votre frustration d’avoir dû attendre 10 jours pour recevoir vos 4 boulons.
Ce délai ne correspond pas aux standards de service que nous nous efforçons de maintenir, et nous regrettons que votre expérience n'ait pas été à la hauteur de vos attentes.
Nous faisons notre possible pour que de tels retards ne se reproduisent pas, et nous avons immédiatement ouvert une enquête pour comprendre les raisons de cette situation.
Cordialement, 123pneus.fr
Beaucoup d’attente
January 1, 2025
Reply from 123pneus.fr
Bonjour,
Nous vous remercions de nous avoir contactés et nous tenons à vous présenter nos sincères excuses pour l'attente que vous avez rencontrée.
Nous comprenons parfaitement que cela puisse être frustrant et nous sommes désolés pour ce retard.
Nous allons donner de notre mieux afin d'améliorer nos services.
Cordialement, 123pneus.fr
Fast and reliable delivery
Fast and reliable delivery
Service could be rated 5 stars if I had been informed that the garage had recieved my tires and If the garage had been informed that those tires have been ordered by me !
When they receive 8 tires the same day they are likely to be confused !
Thank you 🤩
December 28, 2024
Reply from 123pneus.fr
Bonjour Madame PESTRE,
Votre retour est très apprécié. Merci d'avoir pris le temps de partager votre expérience.
Cordialement, 123pneus.fr
Hello
Hello, I wanted to point out that this order went very badly for delivery, this is the first time, no tracking, impossible to know where my tires were. Really unhappy and this is the first time. No news from 123 tires and I'm not telling you DPD. VERY BAD EXPERIENCE
December 19, 2024
Reply from 123pneus.fr
Hello,
Thank you for your message.
According to DPD, the tires are delivered.
Can you please check delivery.
Best regards, 123pneus.fr
Impossible to reach a customer service…
Impossible to reach a customer service representative by phone. I waited 55 minutes without being able to speak to anyone. The delay of delivery was not respected.
December 19, 2024
Reply from 123pneus.fr
Hello,
We sincerely apologize for the difficulty you’ve experienced in reaching our customer service and the delay in your delivery.
We understand your frustration, especially after waiting for such a long time without being able to speak to anyone.
This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience caused.
Best regards, 123pneus.fr
I have been waiting for my order since…
I have been waiting for my order since December 2nd, no more emails or calls have been sent to contact you, no response.
very disappointed
December 13, 2024
Reply from 123pneus.fr
Hello,
Thank you for reaching out to us, and we sincerely apologize for the lack of communication and the delay with your order.
We understand how frustrating this must be, especially after waiting for such a long time.
The order will be delivered as soon as possible.
Best regards, 123pneus.fr
Slow delivery time & poor customer reply
Slow delivery times.
And very poor customer service, i got no reply from 2 emails or the whatsapp number trying to find where the delivery is. The tyres eventually turned up after about 10 days after ordering
November 30, 2024
Reply from 123pneus.fr
Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre expérience.
Nous sommes sincèrement désolés que vous ayez rencontré des délais de livraison longs et des difficultés pour obtenir une réponse de notre service client.
Nous allons donner de notre mieux afin d'améliorer nos services.
Cordialement, 123pneus.fr
Reply from 123pneus.fr
Bonjour Monsieur Caron,
Nous sommes ravis que vous ayez apprécié notre service, merci.
Nous sommes à votre disposition.
Cordialement, 123pneus.com
very poor service still waiting a joke !!!
still waiting 1 month later for the last two tyres
how hard is it to send what has been ordered ????
its a joke and the couriers are poor as they never get to us and harder ver ring very poor service again
the last time we use you
money back please and deliver my tyres
December 7, 2024
Reply from 123pneus.fr
Hello,
Thank you for your email.
Please accept our apologise for the problem you had.
The tires will be delivered as soon as possible.
Best regards, 123pneus.fr
Never received my order!!!!!
Never received my order!!!!!
I order 4 tyres and received only 2!!!
December 9, 2024
Reply from 123pneus.fr
Hello,
Thank you for your review on our site.
We want to inform you that the missing parcel is on the way.
Please accept our apologise.
Best regards, 123pneus.fr
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.